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Game Golf problem.

 NoCaution ·  
NoCautionNoCaution  156Posted: Members Posts: 156
Joined:  in GPS/Range Finders/Mobile Apps #1
Against my better judgment, I went ahead and pre-ordered the new Game Golf Pro device a couple weeks ago. The deal was that for $230 I would get the device, plus one year of the "Smart Caddie" service for free (normally $50). I didn't actually care about the stupid caddie thing because the last time I tried it, it wasn't anything special. Still, since I was going to get it anyway, I figured I'd at least use it. Yesterday morning I received an email from Game Golf, with an "activation key" to get my one year Smart Caddie subscription. I clicked on the link, got the code, clicked over to the app store, and redeemed it. Imagine my surprise when I was STILL CHARGED THE FIFTY DOLLARS!!! Of course, I immediately sent Game Golf support an email to get the issue rectified. Their response is that it's not something they can fix, and I have to contact Apple support. WTF?!?!? It's not like I clicked the wrong button. My purchase history in the app store even says that I bought the "promo" and not the regular one! I tried to click through a couple support options in the app store, and ended at a screen that said: "this purchase is not eligible for a refund"!!! I flat out told Game Golf that it should be their responsibility to make this right, and they had the nerve to say that it was actually my fault for redeeming the code too early. Why the f*** would they send it to me if it wasn't designed to work right away with my current Game Golf Live device???



I'm so furious right now. Am I overreacting? Should I try to get someone from Apple support to look into this, or am I right to believe Game Golf should fix it?



All of this is on top of what an absolute nightmare the app was to use yesterday. It crashed multiple times PER HOLE, and if it wasn't for the fact that I didn't have any other GPS apps or any sort of range-finder, I would have stopped using it completely. I swear to god, if the Pro device is anything less than perfect, I'll get my refund and move to Arccos. I'm so done with these people.



Sorry for the rant.
Posted:
I'd certainly hate to be left out of the "WITB signature" thingy, so...

Cobra F8 Tour Length Driver 9.5° - Hzrdus Black 65 6.0
Cobra F8 Fairway Wood 14.5° - Hzrdus Black 65 6.0, 3/4 inch short
Cobra F8 Hybrid 22° - UST Recoil 780 ES Smacwrap Black F4, 1/2 inch short
Taylormade P790 5-AW Irons - KBS Tour FLT 120 S, 1/4 inch short
Edel 54°, 58°, and 62° Wedges - KBS Hi-Rev, with various mods and adjustments
Custom Black Machine M20 Putter - Matte Black Shaft and Sense S1 grip
Bridgestone B330 RX Balls (or e6 if I start to lose too many that day)
Ogio Silencer bag for riding/pushcart or Jones Original bag for carrying
Bagboy Triswivel II for my fat *** to walk more
All clubs besides putter have MCC +4 standard grips, with the "Align" version on driver and fairway
Custom VW GTI plaid seat headcovers and towel
Asher Death Wish glove, obnoxious purple pants with a bright green belt, and a pentagram ball marker to irritate old men who take everything WAY too seriously
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Comments

  • CR McDivotCR McDivot  93Posted: Members Posts: 93
    Joined:  edited Jan 12, 2019 12:03am #2
    Game Golf has never had software writers that could code better than a pre teen who knew BASIC!



    They do have great used car salesmen on staff.
    Posted:
  • GolfWRXGolfWRX Warning Points: 0  11 Members Posts: 11 #ad
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  • NoCautionNoCaution  156Posted: Members Posts: 156
    Joined:  #3
    So, I had to find a way to get an actual human on phone from Apple (which is no small task), but I did get refunded. Game Golf is still trying to say that it was somehow my fault that it charged me. They seem to think that since I tried the Smart Caddie feature in the past, it viewed the purchase as a renewal. The AMAZING support rep at Apple told me that Game Golf was not even set up correctly to do a promo code for a free subscription. But yeah, clearly it was my fault that I got charged, and I deserved to go through hours of phone calls and emails in an attempt to fix it. Obviously.
    Posted:
    I'd certainly hate to be left out of the "WITB signature" thingy, so...

    Cobra F8 Tour Length Driver 9.5° - Hzrdus Black 65 6.0
    Cobra F8 Fairway Wood 14.5° - Hzrdus Black 65 6.0, 3/4 inch short
    Cobra F8 Hybrid 22° - UST Recoil 780 ES Smacwrap Black F4, 1/2 inch short
    Taylormade P790 5-AW Irons - KBS Tour FLT 120 S, 1/4 inch short
    Edel 54°, 58°, and 62° Wedges - KBS Hi-Rev, with various mods and adjustments
    Custom Black Machine M20 Putter - Matte Black Shaft and Sense S1 grip
    Bridgestone B330 RX Balls (or e6 if I start to lose too many that day)
    Ogio Silencer bag for riding/pushcart or Jones Original bag for carrying
    Bagboy Triswivel II for my fat *** to walk more
    All clubs besides putter have MCC +4 standard grips, with the "Align" version on driver and fairway
    Custom VW GTI plaid seat headcovers and towel
    Asher Death Wish glove, obnoxious purple pants with a bright green belt, and a pentagram ball marker to irritate old men who take everything WAY too seriously
  • Duke of HazardsDuke of Hazards  130Posted: Members Posts: 130
    Joined:  #4
    Glad to see this troubling situation resolved.
    Posted:
  • golfman2018golfman2018  7Posted: Members Posts: 7
    Joined:  #5
    NoCaution, sorry to hear about your troubles but thanks for posting this. I was seriously considering GG Pro until I read yours and a few others posts. My money will be spent on the Arccos platform.
    Posted:
  • larryd3larryd3  616Posted: Members Posts: 616
    Joined:  #6
    I’ll certainly pass on using them. Sounds like total amateurs.
    Posted:
    TM M4
    Epic 15*
    816 H1 19*
    816 H1 24*
    PXG 0311 5-gw
    54* SM6 M
    58* SM7 S
    PXG Operator H
  • g-offg-off  380Posted: Members Posts: 380
    Joined:  #7
    currently using gg live, well not really not using since they have done a few updates that have basically made the thing worthless, have exchanged about 30 emails with "mike" in cs and have been assured a new update will be out to fix my problems soon. New update 2 days ago still no bueno with mine, very disappointed with them, hope the pro works out better!
    Posted:
    driver slot available

    steelhead xr heavenwood

    something single length and minimalist

    still auditioning putters

    always hoing the next best thing
  • GolfWRXGolfWRX Warning Points: 0  11 Members Posts: 11 #ad
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  • NoCautionNoCaution  156Posted: Members Posts: 156
    Joined:  #8
    g-off wrote:


    currently using gg live, well not really not using since they have done a few updates that have basically made the thing worthless, have exchanged about 30 emails with "mike" in cs and have been assured a new update will be out to fix my problems soon. New update 2 days ago still no bueno with mine, very disappointed with them, hope the pro works out better!




    Yup. It's completely useless right now. I played a couple days ago and just did it the "old school" way, where I tagged every shot but didn't use the app along with it. It was annoying as ****, but at least I was able to upload it to my account without any issues. My Pro unit arrived today, but I haven't opened it yet. It's not supposed to stop raining for a while, so I'll set it up and give it a try next week, but I'm not holding my breath. I guess we'll see...
    Posted:
    I'd certainly hate to be left out of the "WITB signature" thingy, so...

    Cobra F8 Tour Length Driver 9.5° - Hzrdus Black 65 6.0
    Cobra F8 Fairway Wood 14.5° - Hzrdus Black 65 6.0, 3/4 inch short
    Cobra F8 Hybrid 22° - UST Recoil 780 ES Smacwrap Black F4, 1/2 inch short
    Taylormade P790 5-AW Irons - KBS Tour FLT 120 S, 1/4 inch short
    Edel 54°, 58°, and 62° Wedges - KBS Hi-Rev, with various mods and adjustments
    Custom Black Machine M20 Putter - Matte Black Shaft and Sense S1 grip
    Bridgestone B330 RX Balls (or e6 if I start to lose too many that day)
    Ogio Silencer bag for riding/pushcart or Jones Original bag for carrying
    Bagboy Triswivel II for my fat *** to walk more
    All clubs besides putter have MCC +4 standard grips, with the "Align" version on driver and fairway
    Custom VW GTI plaid seat headcovers and towel
    Asher Death Wish glove, obnoxious purple pants with a bright green belt, and a pentagram ball marker to irritate old men who take everything WAY too seriously
  • RSinSGRSinSG St George, UT (Formerly Palm Springs, CA) 3274Posted: ClubWRX Posts: 3,274
    Joined:  #9
    I’ve been using GG Classic since it was first released. I’m on my 3rd unit because I drove over one and broke another when the clasp broke.



    It is a basic tag the shot system that works, and it provides all the info I need. Other than the useless “Shots Gained” feature knowing where my misses are is helpful. I haven’t been too tempted by the newer releases. Maybe some day I will.
    Posted:
    Ping G410 Tensi Orange
    Ping G30 3 wood, 5 wood
    Ben Hogan VTKR 21* hybrid
    Ping G400 Irons 5-SW, Steel Fiber i95
    Ping Glide 60* LW
    Scotty Cameron Studio Blade (or)
     Scotty CameronFastback
    Gamegolf
    https://www.ledges.com/ Home course
  • HertsjoatmonHertsjoatmon A in golf theory, D- in golf practical Hertfordshire 260Posted: Members Posts: 260
    Joined:  #10
    G-Off (I cant seem to quote you on my work machine), what issues have you had with your system? I always have a few issues when trying to upload my rounds and find the software for windows to be terrible.



    I tend to upload, then log in to the website to verify my round (remove duplicate tags, add penalties etc).



    I don't tend to use it linked to my phone on course as I used either Hole 19 or Swing U linked to my watch as a range finder (which ever seems to be more stable that day). I prefer hole 19 but find swing u finds the course and connects to my watch more reliably
    Posted:

    Full Set

    9* - G400 Max - Alta 55 @ 44.5" [long T] //// 15* - Bertha Mini 1.5 - Fubuki z65 X5ct R @ 42.5" [safe T] //// 22* - Ping G400 crossover - Alta 75 R @ 39.25" [extra safe T]

    20 - Fairway - Big Bertha - Kuru Kage Silver 70 R @ 41" - D1 /// 25 - Hybrid - Big Bertha OS - Kuru Kage Silver 80 R 39" D1
    7-PW - Taylormade M CGB - Ping AWT 2.0 R - D1-2
    48 - Ping G // 53 - Ping Eye 2+ // 58 - Cleveland Smart Sole 3.0 s // 64  - Callaway Sure Out - all with AWT 2.0 W shafts
    Odyssey O’Works 2 Ball fang - Sun Mountain Combo Cart / Bag

    Minimialist

    13* - Bertha Mini 1.5 /// 22* - Hotspeed FW /// 31* - Mashie /// 39* - F8 /// 46* - idea gold pro forged /// 52* - Gorge /// 58* RTX2.0 CB

  • grant2145grant2145  119Posted: Members Posts: 119
    Joined:  #11
    I've got nothing positive to say about Game Golf's support so I'm not going to say anything at all. Never again.
    Posted:
  • g-offg-off  380Posted: Members Posts: 380
    Joined:  #12


    G-Off (I cant seem to quote you on my work machine), what issues have you had with your system? I always have a few issues when trying to upload my rounds and find the software for windows to be terrible.



    I tend to upload, then log in to the website to verify my round (remove duplicate tags, add penalties etc).



    I don't tend to use it linked to my phone on course as I used either Hole 19 or Swing U linked to my watch as a range finder (which ever seems to be more stable that day). I prefer hole 19 but find swing u finds the course and connects to my watch more reliably




    herts, I'm on mac, in december I couldn't just plug in and upload so I had to transfer via bluetooth to my iPhone. I have always used it as a stand alone without my phone as I have another gps that I use, I can't even upload now was assured another app update is on the way............worst thing is I received this as a gift 6 months ago and its already gone t**** up. I've reset and repaired numerous times and still can't get it to work, its not the greatest system but it worked for what I wanted
    Posted:
    driver slot available

    steelhead xr heavenwood

    something single length and minimalist

    still auditioning putters

    always hoing the next best thing
  • GolfWRXGolfWRX Warning Points: 0  11 Members Posts: 11 #ad
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  • GautamaGautama  817Posted: Members Posts: 817
    Joined:  #13
    larryd3 wrote:


    I’ll certainly pass on using them. Sounds like total amateurs.




    I probably shouldn't rail on them in multiple threads, but I'm so frustrated with my GG Pro purchase I don't really care. As I said in the other thread, the product as a whole is an absolute train wreck. I honestly can't believe they're shipping them out with all the issues they have. Unable to pair, tags with batteries already 30+% drained, software/app bugs..."amateur" is exactly the right word. They really probably shouldn't survive this debacle if there's any justice in the world. Shipping a product that flawed, for that kind of money, really borders on immoral IMO.
    Posted:
    "I see the distorted swings, the hurried rounds, and now the electric carts tae ruin the course and rob us of our exercise...we have gone off the mark, gone after the wrong things, forgotten what it's all about"

    -Dr. Julian Sands, Golf in the Kingdom
  • Frankensteins MonsterFrankensteins Monster  6692Posted: Members Posts: 6,692
    Joined:  edited Jan 20, 2019 8:47am #14
    Having used both Arccos and Game Golf, and having to contact customer service of both, Arccos is light years ahead of Game Golf customer service wise. Arccos is responsive, and they are very ‘customer experience’ first, and I’m not even taking into account the superior product Arccos is.
    Posted:
  • GautamaGautama  817Posted: Members Posts: 817
    Joined:  #15


    Having used both Arccos and Game Golf, and having to contact customer service of both, Arccos is light years ahead of Game Golf customer service wise. Arccos is responsive, and they are very ‘customer experience’ first, and I’m not even taking into account the superior product Arccos is.




    I started reading through the Arccos thread this morning and will definitely be going that route once the return on the GG Pro is sorted out. Sounds like generally speaking, it does what they say it'll do?
    Posted:
    "I see the distorted swings, the hurried rounds, and now the electric carts tae ruin the course and rob us of our exercise...we have gone off the mark, gone after the wrong things, forgotten what it's all about"

    -Dr. Julian Sands, Golf in the Kingdom
  • Frankensteins MonsterFrankensteins Monster  6692Posted: Members Posts: 6,692
    Joined:  edited Jan 20, 2019 2:24pm #16
    Gautama wrote:



    Having used both Arccos and Game Golf, and having to contact customer service of both, Arccos is light years ahead of Game Golf customer service wise. Arccos is responsive, and they are very ‘customer experience’ first, and I’m not even taking into account the superior product Arccos is.




    I started reading through the Arccos thread this morning and will definitely be going that route once the return on the GG Pro is sorted out. Sounds like generally speaking, it does what they say it'll do?




    Yes. Look into the grips if it’s time to change. Golf Pride should be announcing their retail grips soon. Hopefully...
    Posted:
  • Joker91Joker91 Westminster, CO 572Posted: Members Posts: 572
    Joined:  #17
    Arccos might be better but I just can't get over having to keep my phone in my pocket.
    Posted:
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  • Frankensteins MonsterFrankensteins Monster  6692Posted: Members Posts: 6,692
    Joined:  #18
    Joker91 wrote:


    Arccos might be better but I just can't get over having to keep my phone in my pocket.


    I thought the same. I got past it in a couple rounds. It’s insignificant now. Just put it in airplane mode and you don’t get any emails, calls, texts, or alerts. Just Arccos doing its job
    Posted:
  • g-offg-off  380Posted: Members Posts: 380
    Joined:  #19
    Well, another new update and still cannot upload to my phone or computer, I really hope they can fix this but now i'm just turning into a bitter internet troll, I must be wrong to think in this day and age you could purchase something and have it last more than 6 months and have some customer support.
    Posted:
    driver slot available

    steelhead xr heavenwood

    something single length and minimalist

    still auditioning putters

    always hoing the next best thing
  • HertsjoatmonHertsjoatmon A in golf theory, D- in golf practical Hertfordshire 260Posted: Members Posts: 260
    Joined:  #20
    I don't have any rounds booked in for a few weeks so I have no rounds to upload to see if I get the same issues.
    Posted:

    Full Set

    9* - G400 Max - Alta 55 @ 44.5" [long T] //// 15* - Bertha Mini 1.5 - Fubuki z65 X5ct R @ 42.5" [safe T] //// 22* - Ping G400 crossover - Alta 75 R @ 39.25" [extra safe T]

    20 - Fairway - Big Bertha - Kuru Kage Silver 70 R @ 41" - D1 /// 25 - Hybrid - Big Bertha OS - Kuru Kage Silver 80 R 39" D1
    7-PW - Taylormade M CGB - Ping AWT 2.0 R - D1-2
    48 - Ping G // 53 - Ping Eye 2+ // 58 - Cleveland Smart Sole 3.0 s // 64  - Callaway Sure Out - all with AWT 2.0 W shafts
    Odyssey O’Works 2 Ball fang - Sun Mountain Combo Cart / Bag

    Minimialist

    13* - Bertha Mini 1.5 /// 22* - Hotspeed FW /// 31* - Mashie /// 39* - F8 /// 46* - idea gold pro forged /// 52* - Gorge /// 58* RTX2.0 CB

  • CircaflexCircaflex Well, I gotta go now. I’ve got a lotta bouncin’ to do!  745Posted: Members Posts: 745
    Joined:  #21
    This is where I feel Arccos has GG beat, the customer service side of things.
    Posted:
    #Ping #TaylorMade #Bettinardi #Snell #Arccos #MitholoG #SunFishKnit
    GHIN: 2719293

    j0zhnl.png
  • FinnerFinner  22Posted: Members Posts: 22
    Joined:  #22
    Circaflex wrote:


    This is where I feel Arccos has GG beat, the customer service side of things.




    I would also add, Arccos has GG beat in the Social Media game as well. Just roll through Twitter or Facebook and it is an outright blowout-win for Arccos.
    Posted:
  • GolfWRXGolfWRX Warning Points: 0  11 Members Posts: 11 #ad
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  • CircaflexCircaflex Well, I gotta go now. I’ve got a lotta bouncin’ to do!  745Posted: Members Posts: 745
    Joined:  #23
    The one advantage GG has is the community like piece, where you can do challenges and games against other users. However, I've been extremely pleased with Arccos and if your course has many users, the real-time pin location feature recently introduced is pretty darn cool.
    Posted:
    #Ping #TaylorMade #Bettinardi #Snell #Arccos #MitholoG #SunFishKnit
    GHIN: 2719293

    j0zhnl.png
  • HertsjoatmonHertsjoatmon A in golf theory, D- in golf practical Hertfordshire 260Posted: Members Posts: 260
    Joined:  #24
    Looks like I need to switch systems. Does Arccos give you strokes gained type information and stats on each individual club?
    Posted:

    Full Set

    9* - G400 Max - Alta 55 @ 44.5" [long T] //// 15* - Bertha Mini 1.5 - Fubuki z65 X5ct R @ 42.5" [safe T] //// 22* - Ping G400 crossover - Alta 75 R @ 39.25" [extra safe T]

    20 - Fairway - Big Bertha - Kuru Kage Silver 70 R @ 41" - D1 /// 25 - Hybrid - Big Bertha OS - Kuru Kage Silver 80 R 39" D1
    7-PW - Taylormade M CGB - Ping AWT 2.0 R - D1-2
    48 - Ping G // 53 - Ping Eye 2+ // 58 - Cleveland Smart Sole 3.0 s // 64  - Callaway Sure Out - all with AWT 2.0 W shafts
    Odyssey O’Works 2 Ball fang - Sun Mountain Combo Cart / Bag

    Minimialist

    13* - Bertha Mini 1.5 /// 22* - Hotspeed FW /// 31* - Mashie /// 39* - F8 /// 46* - idea gold pro forged /// 52* - Gorge /// 58* RTX2.0 CB

  • g-offg-off  380Posted: Members Posts: 380
    Joined:  #25
    so the answer is try a hard reset with my phone to try and repair the devices, inquired about when the updates for mac mojave will be and was told they have the code for 64 bit encryption and are working on the problem, makes me wonder how much longer this will take to fix. Overall having told them how bad the product the other answer is to update to pro for $50 off retail, unbelievable
    Posted:
    driver slot available

    steelhead xr heavenwood

    something single length and minimalist

    still auditioning putters

    always hoing the next best thing
  • FinnerFinner  22Posted: Members Posts: 22
    Joined:  #26


    Looks like I need to switch systems. Does Arccos give you strokes gained type information and stats on each individual club?




    I found reading their Academy page, which showcases the analytics, are pretty strong with Arccos. Have a look to see if it meets your needs.



    https://www.arccosacademy.com/arccosdashboards
    Posted:
  • HertsjoatmonHertsjoatmon A in golf theory, D- in golf practical Hertfordshire 260Posted: Members Posts: 260
    Joined:  #27
    Just played a quick par 3. Got home. Plugged in my Game Golf to my laptop. Uploaded the round. Got to the end. And it has deleted my round and not uploaded it! FFS!!!!!
    Posted:

    Full Set

    9* - G400 Max - Alta 55 @ 44.5" [long T] //// 15* - Bertha Mini 1.5 - Fubuki z65 X5ct R @ 42.5" [safe T] //// 22* - Ping G400 crossover - Alta 75 R @ 39.25" [extra safe T]

    20 - Fairway - Big Bertha - Kuru Kage Silver 70 R @ 41" - D1 /// 25 - Hybrid - Big Bertha OS - Kuru Kage Silver 80 R 39" D1
    7-PW - Taylormade M CGB - Ping AWT 2.0 R - D1-2
    48 - Ping G // 53 - Ping Eye 2+ // 58 - Cleveland Smart Sole 3.0 s // 64  - Callaway Sure Out - all with AWT 2.0 W shafts
    Odyssey O’Works 2 Ball fang - Sun Mountain Combo Cart / Bag

    Minimialist

    13* - Bertha Mini 1.5 /// 22* - Hotspeed FW /// 31* - Mashie /// 39* - F8 /// 46* - idea gold pro forged /// 52* - Gorge /// 58* RTX2.0 CB

  • GolfWRXGolfWRX Warning Points: 0  11 Members Posts: 11 #ad
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  • HertsjoatmonHertsjoatmon A in golf theory, D- in golf practical Hertfordshire 260Posted: Members Posts: 260
    Joined:  #28
    If the course isnt on the database, does it just delete your round? I wanted to know my distances before the season starts.
    Posted:

    Full Set

    9* - G400 Max - Alta 55 @ 44.5" [long T] //// 15* - Bertha Mini 1.5 - Fubuki z65 X5ct R @ 42.5" [safe T] //// 22* - Ping G400 crossover - Alta 75 R @ 39.25" [extra safe T]

    20 - Fairway - Big Bertha - Kuru Kage Silver 70 R @ 41" - D1 /// 25 - Hybrid - Big Bertha OS - Kuru Kage Silver 80 R 39" D1
    7-PW - Taylormade M CGB - Ping AWT 2.0 R - D1-2
    48 - Ping G // 53 - Ping Eye 2+ // 58 - Cleveland Smart Sole 3.0 s // 64  - Callaway Sure Out - all with AWT 2.0 W shafts
    Odyssey O’Works 2 Ball fang - Sun Mountain Combo Cart / Bag

    Minimialist

    13* - Bertha Mini 1.5 /// 22* - Hotspeed FW /// 31* - Mashie /// 39* - F8 /// 46* - idea gold pro forged /// 52* - Gorge /// 58* RTX2.0 CB

  • djmyers2djmyers2 Syracuse, NY 19Posted: Members Posts: 19
    Joined:  #29
    I have very much enjoyed by GameGolf Live ... stories like this make you really wonder if the company will last long term when companies like Arccos have gotten such big market share (despite in my eyes having the big problem of phone connection required).
    Posted:
  • g-offg-off  380Posted: Members Posts: 380
    Joined:  #30
    emailed cs again about my problems and haven't heard anything.........
    Posted:
    driver slot available

    steelhead xr heavenwood

    something single length and minimalist

    still auditioning putters

    always hoing the next best thing
  • GolfWRXGolfWRX Warning Points: 0  11 Members Posts: 11 #ad
    Joined:  ...

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  • g-offg-off  380Posted: Members Posts: 380
    Joined:  #31
    And the reply just in from customer service: here's how to reset the device and try a hard reset of your phone, this can't wait what they say after asking about why my mac cannot connect directly to device after mojave update last year, probably advise buy another laptop...smh
    Posted:
    driver slot available

    steelhead xr heavenwood

    something single length and minimalist

    still auditioning putters

    always hoing the next best thing
2

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