EBay question

[Ripper212]

How long do you give sellers to ship before notifying EBay? I bought a club with BIN 3 days ago and seller hasn't shipped yet and didn't respond to my question asking when he's going to ship? He doesn't have a lot of feedback to go by, but nothing negative. Not sure but think you can't even get EBay to help until after the last expected arrival date. I know I'm probably just a little impatient but I always ship within 24 hours.

[JimmyC59]

I think two business days is reasonable.

[Ripper212]

17 minutes ago, JimmyC59 said:

I think two business days is reasonable.

Agreed. Any idea how long I have to wait before considering him a non-responsive seller?

[Valtiel]

Check the listing for any notes about handling/shipping time. Some people bake in a preset handling time to allow for delays or unexpected circumstances and others note somewhere about expected shipping times. I'll get things from Japan sometimes that take awhile to ship, but they usually include something like a "items will ship with 5 business days" type of note somewhere. If none of those are present in your case then i'd be a little miffed. When a purchase is made midweek then it should go out before the weekend.

[Ripper212]

Did that. No notes about about shipping but "expected delivery date" is March 4-8. Seller based in US. Bought last Wed so yeah I'm a little miffed since it's very unlikely to get here by Fri. Nothing I can do but wait at this point. And vent on a golf forum!

[Icemangolfer56]

I believe eBay gives the seller 4 business days to ship and then you can open a dispute to cancel/refund your order. 

[Greenie]

My situation is a little different so this might not be a lot of help. I bought an item on 2/17. The seller shipped it on 2/19 with a delivery date of 2/24. On 2/25 tracking stopped moving and the tracking showed the hub it was at and it said delivery will be later than expected. It has not moved since then. I don't know when the option showed up on this transaction because I waited until  2/28 and noticed the option to contact the seller about no delivery. I used the option to contact the seller. It said the seller had 3 days to respond and if they didn't respond a refund would be given. Of course the seller waited three days to respond and all they did was copy and paste what the tracking number said. Now Ebay says I have to wait until the 6th before they will get involved and don't worry my purchase is guaranteed.

 

My point being your purchase may be dragged out before you actually get it resolved.

[Ripper212]

56 minutes ago, Icemangolfer56 said:

I believe eBay gives the seller 4 business days to ship and then you can open a dispute to cancel/refund your order. 

Think it’s 4 business days after last expected DELIVERY date so I have to wait. I know it’s guaranteed but still annoying 

[JimmyC59]

2 hours ago, Ripper212 said:

Agreed. Any idea how long I have to wait before considering him a non-responsive seller?

I would contact the seller after 3-4 days.

[Ripper212]

8 minutes ago, JimmyC59 said:

I would contact the seller after 3-4 days.

I did this AM. Hasn't responded yet. Obviously not a member of this forum!

[brew4eagle]

Do you have online usps, ups, fedex accounts?  Check to see if you have an inbound package.  Maybe it was already shipped but seller didn't update ebay page.

[snapier]

11 hours ago, Ripper212 said:

How long do you give sellers to ship before notifying EBay? I bought a club with BIN 3 days ago and seller hasn't shipped yet and didn't respond to my question asking when he's going to ship? He doesn't have a lot of feedback to go by, but nothing negative. Not sure but think you can't even get EBay to help until after the last expected arrival date. I know I'm probably just a little impatient but I always ship within 24 hours.

Go to your eBay purchase history.  You should be able to find the seller’s handling and shipping time.  This time can vary from 1 to 40 business days.   If you haven’t received shipping details by the end of stated shipping/handing time, contact the seller.

[Ripper212]

1 hour ago, snapier said:

Go to your eBay purchase history.  You should be able to find the seller’s handling and shipping time.  This time can vary from 1 to 40 business days.   If you haven’t received shipping details by the end of stated shipping/handing time, contact the seller.

Nothing there about seller's shipping time. Just have to wait until after expected delivery date I guess

[snapier]

13 minutes ago, Ripper212 said:

Nothing there about seller's shipping time. Just have to wait until after expected delivery date I guess

It is there.  Go to Purchase History, select order history, then contact seller.  Click on Shipping and you should see seller’s ship time.

[Ripper212]

6 minutes ago, snapier said:

It is there.  Go to Purchase History, select order history, then contact seller.  Click on Shipping and you should see seller’s ship time.

Not there. Maybe cause he's only sold 6 items

[Ripper212]

Seller finally sent me a message that he will send tomorrow with upgraded shipping so I guess i was just impatient. All good now I hope

[HoosierHacker89]

I'm reading this thread and can 100% see myself being anxious and impatient about getting a golf club in the mail 15-20 years ago.

 

Now I'm reading this thread thinking...it will get here when it gets here. Funny how our perception changes with time. 

 

Glad your club is coming. 

[Anser3]

On 3/2/2024 at 8:18 PM, Greenie said:

My situation is a little different so this might not be a lot of help. I bought an item on 2/17. The seller shipped it on 2/19 with a delivery date of 2/24. On 2/25 tracking stopped moving and the tracking showed the hub it was at and it said delivery will be later than expected. It has not moved since then. I don't know when the option showed up on this transaction because I waited until  2/28 and noticed the option to contact the seller about no delivery. I used the option to contact the seller. It said the seller had 3 days to respond and if they didn't respond a refund would be given. Of course the seller waited three days to respond and all they did was copy and paste what the tracking number said. Now Ebay says I have to wait until the 6th before they will get involved and don't worry my purchase is guaranteed.

 

My point being your purchase may be dragged out before you actually get it resolved.

 

 

That is on the carrier, not the seller.  The seller will have to file a report or contact the carrier to ask about the delay. 

[Greenie]

46 minutes ago, Anser3 said:

 

 

That is on the carrier, not the seller.  The seller will have to file a report or contact the carrier to ask about the delay. 

 

The carrier that has had the package at the same hub for the last 9 days as of now? I wasn't upset with the seller. Crap happens. It is on the seller though to check on the delay and come up with a solution. Sending me a copy and paste that shows the package as delayed that I already can see myself isn't a solution. When I responded that I could see the package was delayed and that it hasn't moved for 4-5 days at that time they responded that I needed to check on the package and find out what the problem is. As far as I am concerned it is on the seller not the buyer. To top it off I bought it from a seller that was closer to me over other sellers I could have bought from and it ends up it was shipped from a farther away location.

 

At what point do you consider a package delayed to long? I'll wait until the 6th and ask for Ebay for a refund. I don't blame the seller for the late package but I do blame them for not acting concerned about it.