Problem with Rock Bottom Golf shipping an item?

VA_AstraVA_Astra ClubWRX Posts: 1,852 ✭✭
I ordered a golf shaft on May 13th with a sleeve of golf balls to get my discount. On May 16th I received 2 different boxes...each with a sleeve of golf balls ( remember I didnt order 2).



I emailed them as you cant get anyone on the phone there on the 17th. The rep I emailed with went back and forth and finally said that they ordered the shaft from the manufacturer and the shaft was getting drop shipped to me.



They finally provided a UPS tracking number....but the shaft went to them instead.



I had to email again to find out what happen to the shaft, I was told it was getting shipped to me. But no tracking number can ever be produced.





Now on 7/3 I am still getting a huge run around and I am on my 3rd agent via email saying it was delivered to me on the 13th of May. Even after I have sent them previous email chains showing up in my account, they argue with me about it.



I cannot get them to call me, no one answers the phone and I still dont have my golf shaft.







I have purchased fro RBG for years, and now I feel that I got Shafted (couldnt resist) this time. Its time to call the credit card and not order from RBG any longer.
PXG 0811x HZRDUS HC T1100
PXG 0841 3w HZRDUS HC Yellow
PXG 0311 XF 3iron RIP Alpha Hybrid
PXG 0311 4-6 PX LZ
PXG 0311t 7-PW PX LZ
Ping Stealth 2.0 50/54/58
Mannkrafted WAVE
Taylormade TP5/x

Comments

  • NAM2212NAM2212 Members Posts: 933 ✭✭
    Look over on the reddit golf forum. They have a rep on there that posts a lot. He should be able to help.
  • BB28403BB28403 Members Posts: 3,057 ✭✭
    They’ve always been good to me too. I’m sure they will make it right. Has the canabis become legal in VA? Lol jk
  • Ajax2017Dj2004Ajax2017Dj2004 LA FLAMA BLANCA Banned Posts: 91
    i bought a swing caddie last year, was suppose to be new in box and it was VERY used. i emailed and told them the issue and they replaced it promptly. only issue I've ever had with them. hope it gets resolved for you
    d:Taylormade
    fw:Taylormade
    i:Ping
    w:Callaway
    p:Odyssey
  • VA_AstraVA_Astra ClubWRX Posts: 1,852 ✭✭
    BB28403 wrote:


    They’ve always been good to me too. I’m sure they will make it right. Has the canabis become legal in VA? Lol jk




    Thats what they might be doing instead of finding where my stuff is at.



    But not yet, fortunately!
    PXG 0811x HZRDUS HC T1100
    PXG 0841 3w HZRDUS HC Yellow
    PXG 0311 XF 3iron RIP Alpha Hybrid
    PXG 0311 4-6 PX LZ
    PXG 0311t 7-PW PX LZ
    Ping Stealth 2.0 50/54/58
    Mannkrafted WAVE
    Taylormade TP5/x
  • wkuo3wkuo3 RELEASE Members Posts: 3,794 ClubWRX
    Had no issue with this vendor in the past, they had always been good and quick to make up for their mistakes ( only once in the last 10 year or so ).

    I'm guessing the mistake might be made with new members on the team ( a lot of temp help in the Summer season as all other types of business ). I'm also guessing they'll let you keep the extra golf balls.



    Even the best in the business will have these type of mishap, whether you chose to do business with them in the future is totally up to you. Just remember even your smart device will have down time, so be a little patient when human factors are involved.
  • specialtonyspecialtony Tony Members Posts: 176 ✭✭
    Troubles with RBG.... no way! Never had anything go smooth with them.
    Most Current:
    M1 Dr
    F7 5w
    816H1 hyb.
    King forged Pro cb/mb
    52, 56, 60 sm6
    DD201 WB longneck
  • VA_AstraVA_Astra ClubWRX Posts: 1,852 ✭✭
    wkuo3 wrote:


    Had no issue with this vendor in the past, they had always been good and quick to make up for their mistakes ( only once in the last 10 year or so ).

    I'm guessing the mistake might be made with new members on the team ( a lot of temp help in the Summer season as all other types of business ). I'm also guessing they'll let you keep the extra golf balls.



    Even the best in the business will have these type of mishap, whether you chose to do business with them in the future is totally up to you. Just remember even your smart device will have down time, so be a little patient when human factors are involved.




    I have been more than patient....its been like 6 weeks worth of patience.
    PXG 0811x HZRDUS HC T1100
    PXG 0841 3w HZRDUS HC Yellow
    PXG 0311 XF 3iron RIP Alpha Hybrid
    PXG 0311 4-6 PX LZ
    PXG 0311t 7-PW PX LZ
    Ping Stealth 2.0 50/54/58
    Mannkrafted WAVE
    Taylormade TP5/x
  • ColejColej Members Posts: 1,669 ✭✭
    VA_Astra wrote:
    wkuo3 wrote:


    Had no issue with this vendor in the past, they had always been good and quick to make up for their mistakes ( only once in the last 10 year or so ).

    I'm guessing the mistake might be made with new members on the team ( a lot of temp help in the Summer season as all other types of business ). I'm also guessing they'll let you keep the extra golf balls.



    Even the best in the business will have these type of mishap, whether you chose to do business with them in the future is totally up to you. Just remember even your smart device will have down time, so be a little patient when human factors are involved.




    I have been more than patient....its been like 6 weeks worth of patience.




    Did you buy with PayPal or credit card? Can you file claim stating you never received product or got the wrong product (2 sleeves of balls)?
  • VA_AstraVA_Astra ClubWRX Posts: 1,852 ✭✭
    I can yes, and if I get same or no response tomorrow I will and will never shop there again.
    PXG 0811x HZRDUS HC T1100
    PXG 0841 3w HZRDUS HC Yellow
    PXG 0311 XF 3iron RIP Alpha Hybrid
    PXG 0311 4-6 PX LZ
    PXG 0311t 7-PW PX LZ
    Ping Stealth 2.0 50/54/58
    Mannkrafted WAVE
    Taylormade TP5/x
  • VA_AstraVA_Astra ClubWRX Posts: 1,852 ✭✭
    So just an update, RBG went silent on me and I opened up a dispute with my CC company. I'm kot worried, I have all documentation, but they are on the DO NOT BUY FROM list now!
    PXG 0811x HZRDUS HC T1100
    PXG 0841 3w HZRDUS HC Yellow
    PXG 0311 XF 3iron RIP Alpha Hybrid
    PXG 0311 4-6 PX LZ
    PXG 0311t 7-PW PX LZ
    Ping Stealth 2.0 50/54/58
    Mannkrafted WAVE
    Taylormade TP5/x
  • Nick081974Nick081974 Members Posts: 526 ✭✭
    RBG is by FAR the WORST golf company I have ever dealt with!!



    Stay FAR away from them!!
    - Taylormade M2 9.5
    - Taylormade M2 3W
    - Taylormade M2 3h
    - Taylormade M2 4-PW
    - Vokey SM6 50*, 56*, & 60*
    - Scotty Cameron Newport Select 2.5
    - TM Tour Preferred X
  • BB28403BB28403 Members Posts: 3,057 ✭✭
    How much was this shaft?
  • Duffer222Duffer222 Members Posts: 364 ✭✭
    Not once have I had a bad deal or any issue with RBG. I’ve bought a number of times from them and each time was problem free and perfect.
    Driver - Cobra F9 10.5 w/ Speeder 661 EVO III
    Fairway - Cobra F9 14.5 w/ Atmos TS 7s blue
    Fairway - Callaway XR Steelhead 5 w/ Atmos TS 7s red
    Hybrid - Mizuno MP CLK-H (Japan only) 24* - TENSEI CK Pro Blue 80h
    Irons - Yamaha ‘15 RMX CB Tour - 5-P w/ Mitsubishi OT 100’s
    Wedge - Titleist Vokey WedgeWorks 54° w/ Mitsubishi OT 100
    Wedge - Titleist Vokey WedgeWorks 60° w/ Mitsubishi OT 100
    Putter - Odyssey EXO 7s 34”
    Ball - Callaway ERC / TaylorMade TP5

    Full time walker w/ my SM 3.5 LS on my back
  • dcmidnightdcmidnight Marshals, BST Volunteer Mods Posts: 11,530 mod
    Nick081974 wrote:


    RBG is by FAR the WORST golf company I have ever dealt with!!



    Stay FAR away from them!!




    After two borderline fraudulent pricing emails from them, I have been forced to put them on my ignore list as well.



    OP if its been 6 weeks, the CC company should have your back no problem, I wouldn't worry about it in this case.
    M3 12* - AD-DI6x Black
    M4 3W - AD-DI6s Black
    Epic 3h - GD Tour ADs / Epic 3i - Steelfiber 95 s
    M3 5h - Atmos Red s
    TM M5 6-AW Steelfiber 95 s
    TM Milled Grind 54* / Hi Toe 60*
    Cure CX2 35" / TM TP5
  • Nick081974Nick081974 Members Posts: 526 ✭✭
    The bad thing is they are like 15 mins away from me and all of the issues I had and others had, I would be hard pressed to pee on their building to put a fire out
    - Taylormade M2 9.5
    - Taylormade M2 3W
    - Taylormade M2 3h
    - Taylormade M2 4-PW
    - Vokey SM6 50*, 56*, & 60*
    - Scotty Cameron Newport Select 2.5
    - TM Tour Preferred X
  • BB28403BB28403 Members Posts: 3,057 ✭✭
    Nick081974 wrote:
    The bad thing is they are like 15 mins away from me and all of the issues I had and others had, I would be hard pressed to pee on their building to put a fire out




    Luckily for you, I doubt that would help anyone involved. At all



    Lol
  • VA_AstraVA_Astra ClubWRX Posts: 1,852 ✭✭
    Well after opening up a CC claim, a week later I received an email "
    [background=transparent]
    [background=transparent]I've been authorized as a one time gesture of good faith to reship this missing shaft to you[/background]
    "[/background]




    I received this finally after a long headache. Im happy to receive the shaft, but what a pain in the neck to deal with them.
    PXG 0811x HZRDUS HC T1100
    PXG 0841 3w HZRDUS HC Yellow
    PXG 0311 XF 3iron RIP Alpha Hybrid
    PXG 0311 4-6 PX LZ
    PXG 0311t 7-PW PX LZ
    Ping Stealth 2.0 50/54/58
    Mannkrafted WAVE
    Taylormade TP5/x
  • Randy_RandlemanRandy_Randleman Banned Posts: 33
    man, three weeks.... better be one **** of a shaft. anyone notice when they do trade in deals they lower the quotes, so with trade in bonus you get what you would have anyway? maybe it's just me.
  • Nick081974Nick081974 Members Posts: 526 ✭✭
    So as a one time good faith gesture they’re going to ship you the shaft you payed for that hot shipped to them and not you?



    That company is an ABSOLUTE f-ing joke!!
    - Taylormade M2 9.5
    - Taylormade M2 3W
    - Taylormade M2 3h
    - Taylormade M2 4-PW
    - Vokey SM6 50*, 56*, & 60*
    - Scotty Cameron Newport Select 2.5
    - TM Tour Preferred X
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