Bushnell Pro X3 issues?

[Cleveland_Rocks]

Can anyone with a Pro X3 provide a crisp picture of what their display when in red looks like.  I just bought one yesterday from Golf Galaxy and when I tested it out at home I found in the red display mode the battery symbol doesn’t show a complete icon it’s like incomplete on the battery symbol that surrounds the bars.  Then when looking at the red display in the house you can see a bunch of extra graphics but when looking outside besides the battery symbol it looks ok.  I’m just not sure if this is something to wrong with the display or this is normal.  I’m coming from a Leupold GX-4i3 and that looks completely normal all the time.

[NWYDA]

On 4/15/2023 at 5:33 PM, Cleveland_Rocks said:

Can anyone with a Pro X3 provide a crisp picture of what their display when in red looks like.  I just bought one yesterday from Golf Galaxy and when I tested it out at home I found in the red display mode the battery symbol doesn’t show a complete icon it’s like incomplete on the battery symbol that surrounds the bars.  Then when looking at the red display in the house you can see a bunch of extra graphics but when looking outside besides the battery symbol it looks ok.  I’m just not sure if this is something to wrong with the display or this is normal.  I’m coming from a Leupold GX-4i3 and that looks completely normal all the time.

I have the same problem with mine. Did you find a solution?

[Cleveland_Rocks]

Yeah I went and exchanged mine out with another one and it was fine.  I strongly believe this is a quality control issue with Bushnell and I’m a little concerned moving forward if anymore issues as I have to deal with them instead of Golf Galaxy.  To be home pretty disappointed for a $600+ flagship rangefinder!

[airmax]

I've heard from a friend of mine that works at a local shop here in SoCal that the X3's have an issue with the reticle being dimmed - they made them ship back all of their stock.

[NWYDA]

On 6/18/2023 at 1:16 AM, airmax said:

I've heard from a friend of mine that works at a local shop here in SoCal that the X3's have an issue with the reticle being dimmed - they made them ship back all of their stock.

Mine did this also. To their credit, the associate was aware of the issue and promptly offered a FedEx label to return the current unit for a new one. 

[kerila07]

Does anyone else’s have a slight blueish or tint when looking through the eyepiece?  Just wanted to make sure this is normal.   Coming from a v4 shifts so this may be a new feature to reduce glare.

[bcc69]

I have the same problem with the bluetooth and battery icons not being visible with the red display.  I've reached out to Bushnell via email.  Hopefully they will replace it.

[kerila07]

On 6/17/2023 at 4:16 PM, NWYDA said:

I have the same problem with mine. Did you find a solution?

Is this the issue you guys had when the display is in red mode I cannot make out the battery level.  I only noticed this after having it die on me without knowing it was even low.

[bambooluv]

I have the same issue when utilizing the red display, the adjusted readout is slightly cut off. After email Bushnell's customer service, then advised to call a given number. I was told this is a known issue and that an update, (I highly doubt this is a software vs hardware issue) is being worked on via the app to resolve the issue. Im about to call again, this is NOT ok for the price of the unit!

[kerila07]

5 hours ago, bambooluv said:

I have the same issue when utilizing the red display, the adjusted readout is slightly cut off. After email Bushnell's customer service, then advised to call a given number. I was told this is a known issue and that an update, (I highly doubt this is a software vs hardware issue) is being worked on via the app to resolve the issue. Im about to call again, this is NOT ok for the price of the unit!

Thanks I was told to send mine in for a warranty exam and will keep the group updated in what the result is.  

[kerila07]

On 8/4/2023 at 9:38 PM, kerila07 said:

Thanks I was told to send mine in for a warranty exam and will keep the group updated in what the result is.  

FYI Bushnell is issuing a warranty replacement for the display issue in case anyone else is experiencing a similar issue.

 

[Weston1111]

I had the same issue with the bottom right numbers partially missing in the red display. It was replaced and the new device is actually a lot worse than my original. Now the slope percentage and part of the numbers along the bottom are all missing. 

[new2g0lf]

I'm having the same problem, red characters are barely visible across the entire display.  Black works fine but red is useless at this point.  Red was fine when I first bought it but now it's completely unusable.  Contacted Bushnell and they suggest i change the battery and if that doesn't work, send it back.  For $500 I expect better quality control as it appears this is a common problem.  

[pjbrien]

The readout in red for me is barely visible at this point - getting progressively worse. I contacted Bushnell and they told me it was a known issue they were trying to fix. They asked me to hold off sending it in for a bit but at this point I cant even make out yardages. The merchandise person from our club is extremely down on Bushnell products - apparently there are all kinds of quality issues that extend beyond the X3.  

[Giocatore4]

Glad this was posted. Having a similar issue and hadn't reached out to Bushnell as of yet.

[bcc69]

I had the same issue and I just received a replacement.

 

[kerila07]

Received my replacement and it’s a night a day difference both displays are working perfectly it was a pretty easy process and they issued the replacement quickly.

[new2g0lf]

Still think it's bad customer service to take the unit back and not replace it for weeks when they know it's a quality control issue on their side.  $600 rangefinder shouldn't have these issues, and if they do occur, they should make the warranty repair as seamless and painless as possible.  

[rjholmes3]

Has anyone ended up returning the Pro and going with another option? After reading reviews, I was going to upgrade from an old Leupold Gx3i2 but the quality issues have me concerned. I’m going on 9 years with my current range finder and never had an issue. Mostly looking for slope and some new tech but may hold off for a bit. 

[JCarl]

I just had to send mine back today. Customer Service was very helpful and said it’s about a 2 1/2 week turnaround time. 

[drmlum]

I sent mine in and got it back in 1 week...pretty quick turn around

[rjholmes3]

On 9/6/2023 at 9:14 PM, drmlum said:

I sent mine in and got it back in 1 week...pretty quick turn around

Do you buy it recently or have you had it a while? I’m curious if units in store now might still have these issues. 

[drmlum]

I got my original one about 1 year ago...heard the newer models seem to be fixed

[johnianlee]

I got my X3 recently. Been having a ton of issues covered on this topic. Called Bushnell and they confirmed the issues. 
 

instantly sent me out a new updated model and sent a prepaid label to return my defective model. 

[philgrocks]

I also had the LCD issues.... After contacting support they had me ship my Pro X3 back and sent a replacement...

 

Now two months later I have a fiber in the display 😞

 

I have contacted Bushnell again.   

 

Considering that the pro x3 is supposed to be IPX7... This fiber must be from someplace inside.   

 

Oh and yes, I did Clean the front and rear lens 🙂

 

 

[neveo1]

after 2 months of use mine also stopped  displaying the battery indicator and the bluetooth in red but is perfect in black. i also haven't been able to reconnect to the bushnell app to see if there is update to fix the problem.  other than this issue i ve been really happy with the range finder 

[philgrocks]

I sent my rangefinder back to Bushnell again.   Their support is excellent.  I suggest you contact them and send your rangefinder back to get warranty repair.

 

Edited October 3, 2023 by philgrocks

[new2g0lf]

It's a known problem, I sent mine back when most of the red display wasn't visible and they replaced it with a new one.  Sad a device that costs $550 isn't reliable but at least their customer support took care of things.  

[philgrocks]

For the “debris” they confirmed and are sending me a new rangefinder again. 

 

Bushnell customer service is top notch.   I hate that I have had two failures in just a year.

[Roc-A-Fella_1]

I was considering ordering one from Costco.com but seeing this thread makes me very hesitant.