Am I overreacting?

Meanmachinemoe · July 1, 2019

I sold a putter on ebay and when I was boxing up the putter I noticed some minor damage that I was unaware of. I contacted the buyer, refunded his money and gave him an additinal $10 for his trouble. Now weeks later he gives me a "neutral" seller review with the comment, "item recieved as described". At least it wasn't negative but it blemished a spotless record of 275 transactions. I want to confront him and press him to remove the feedback or should I just move on.

SubaruWRX · July 1, 2019

I’d call eBay. There was no transaction if he agreed to a refund. Did he agree to a refund? And his feedback is just plain incorrect if you never sent him the item. See what they say. They can look at your eBay PMs.

Meanmachinemoe · July 1, 2019

> @SubaruWRX said:

> I’d call eBay. There was no transaction if he agreed to a refund. Did he agree to a refund? And his feedback is just plain incorrect if you never sent him the item. See what they say. They can look at your eBay PMs.

I sent a cancellation notice with the explanation that I found the damamge. I told him I was refunding his money +$10 to help him find another putter. He accepted the refund and extra $10 without ever contacting me. It was weeks later that he left the feedback.

straightshot7 · July 1, 2019

No one's ever going to notice or care about that one neutral feedback.

But ask eBay to remove it.

Lord Helmet · July 1, 2019

Ask ebay to remove.

Meanmachinemoe · July 1, 2019

Ebay removed the feedback. No problem. Thanks all!

Graymulligan · July 2, 2019

I recently had a seller on a club cancel the sale after I'd paid with a "I noticed it was damaged" reason (It's not OP, lol). I left neutral feedback, and a comment with "cancelled sale and processed refund after payment". I felt it was fair given that I wasn't offered an opportunity to see the damage or accept the club anyway. I would never leave negative feedback given the circumstances, but neutral feedback seemed appropriate.

I guess what I'm saying is that the buyer has no way of knowing if you're being honest when you cancel and refund without a conversation, and may not be okay with it.

jschwarb · July 2, 2019

I got a neutral a while back for failing to deliver a book in time for Christmas as I had promised a seller. When I knew it wasn't going to make the deadline, I refunded him -- while telling him the book was on the way anyway. I thought the neutral was kind of crappy and I had/have 700+ perfect, but it's OK. The rating still shows 100 percent.

GoIrish17 · July 2, 2019

if your eBay name were KSouth9, there’d be some fired up mofos up in here.

Swisstrader98 · July 5, 2019

I just had a similar situation a few weeks ago. Sold a PXG putter to a guy in Malaysia.

I posted a bunch of pics and a very accurate description but this was a putter that you’d have to pull out a magnifying glass to find any issues. The guy tells me he finds a scratch on the shaft that doesn’t even appear on his pics. I say fine, no prob. I will return your money and pay to have the club shipped back. Buyer says no, and that I scammed him, gave me a negative feedback and actually called me a scammer in the comments.

Screwed up my 100% eBay feedback score (eBay only counts the last 6 months or so and I had very limited transaction volume so my rating dropped to like 80% because of one idiot).

Emailed and called eBay and their response was “sell more stuff to get your rating up!” Did nothing to help me.