Ping Warranty question/experiences?

[phatchrisrules]

> @nlinneman20 said:

> > @phatchrisrules said:

> > > @nlinneman20 said:

> > > Sweet thanks goof, I dont want Monday to come but I'm so anxious to see what happens :)

> >

> > Having worked in the industry for a long time, there is very little chance you are getting a warranty. Ping has a strict 2 year replacement with receipt, and they grandfather it 3 years from date of manufacturer without receipt. This is known by the serial number. The G30 was discontinued in early 2015 with most production stopping in late 2014. If memory serves, I think discounts on the G30 was starting to roll out in November 2014 as I was at Ping for product knowledge in mid January of 2015 for the G release in the following 2-3 weeks. They will maybe offer a small discount 10-15% off of retail for a 410 but that is it. As an aside, I don't know who started this myth that Ping has an infinite warranty as one of your previous posts claim. I have talked to many Ping reps, both young and old (some with the company for close to two decades), and none of them have ever heard of this but they do acknowledge they get this question often.

>

> I think goof above proved you wrong, if it was absolutely no way of getting something done why would he send it into ping? For fun?

>

 

He hasn't proven me wrong at all. I have stated the warranty on Ping and that seems to be what they are doing. I said at times Ping will offer a credit of 10-15% off of retail for a new model, exactly what he said he is hoping on. I have worked in the golf industry for over 15 years and a good portion of that is handling Return Authorizations. 10-15% off a G410 is absolutely the best they will offer you without a receipt due to the age of the club. If you get anything more you had an EXTREMELY nice CS rep.

[phatchrisrules]

> @nlinneman20 said:

> > @Socrates said:

> > > @nlinneman20 said:

> > > > @Socrates said:

> > > > > @nlinneman20 said:

> > > > > > @Socrates said:

> > > > > > > @nlinneman20 said:

> > > > > > > Well crappp hope they do something I guess worst case i trade it in to GG for credit. I bought it off a guy for 35 bucks hoping I could get a replacement.

> > > > > > >

> > > > > > > Question if all else fails u think u could play it with the crack in it? Its hairline, looks about a quarter of an inch long if that.

> > > > > >

> > > > > > The G30 is too old and I'm hoping that they do nothing for you. Clearly you are looking to scam the system and it is less than above board.

> > > > >

> > > > > Why cuz I'm smarter than the guy who owned the club? Wtf is the difference if he gets a replacement or me? I didnt steal it and break it on my own hoping to get an upgrade.

> > > > >

> > > > > It's called taking a gamble, sorry you dont have the smarts or balls to do it

> > > >

> > > > Neither, I just have a better moral compass.

> > >

> > > Ok so if you bought a car that was under warranty and when you bought it from the owner you knew you needed it repaired you would just pay out of pocket cuz of your superior moral compass??

> > >

> > >

> > You can’t even get a good argument right. Hypothetically, I’m buying a car UNDER WARRANTY, which means that certain repairs are covered regardless of ownership as long as the proper transfer of warranty papers were filed. What isn’t covered, I’d pay for.

> >

> > You deliberately bought a club that ISN’T under warranty and expecting them to cover it anyway.

> >

>

> Im not expecting a **** thing, it's a 30 dollar gamble if i get nothing then I either use it if its playable, sell as is or sell the shaft...easy peezy. **Also no one, including u, has given me an official warranty coverage of ping so who are u to say it's not under warranty?**

>

> Golf goof just said he sent his in and waiting for the results so apparently they said they might be able to do something unless he just likes sending clubs away for fun

 

Multiple people, including me, have stated that Ping has a 2 year replacement policy with receipt, which is their warranty. You are choosing to ignore it, that's all.

[Stuart_G]

> @phatchrisrules said:

> Multiple people, including me, have stated that Ping has a 2 year replacement policy with receipt, which is their warranty. You are choosing to ignore it, that's all.

 

Yes, they have said that, but that doesn't make it true. If you have a link to back that up, please provide it. I've been wrong before. All I know is that I've searched many times through Ping's web site over the years and have never been able to find it - nor have I seen anyone else able to provide one as yet either in all the years of browsing through this site.

 

 

[phatchrisrules]

> @Stuart_G said:

> > @phatchrisrules said:

> > Multiple people, including me, have stated that Ping has a 2 year replacement policy with receipt, which is their warranty. You are choosing to ignore it, that's all.

>

> Yes, they have said that, but that doesn't make it true. If you have a link to back that up, please provide it. I've been wrong before. All I know is that I've searched many times through Ping's web site over the years and have never been able to find it - nor have I seen anyone else able to provide one as yet either in all the years of browsing through this site.

>

>

 

I don't need a link because I have worked with Ping for over 15 years on warranty replacements. 2 years from date of purchase with receipt, or without receipt it is from date of manufacture based on serial number. The time between year 2 and 3 is a bit of a gray area for them as I have had some reps say go ahead and we will issue a warranty and others draw a line in the sand. Repeated, continual conversations with them regarding these issues is all the proof I need. Choose to believe it or not but that is their policy.

 

The OP is outside of it because the G30 was discontinued close to 4 years ago, has no receipt, and bought second hand. For some manufacturers the second you state it was bought second hand it will void the warranty immediately. For Ping, I cannot remember if that is the case or not.

[Stuart_G]

> @phatchrisrules said:

> I don't need a link because I have worked with Ping for over 15 years on warranty replacements. 2 years from date of purchase with receipt, or without receipt it is from date of manufacture based on serial number. The time between year 2 and 3 is a bit of a gray area for them as I have had some reps say go ahead and we will issue a warranty and others draw a line in the sand. Repeated, continual conversations with them regarding these issues is all the proof I need. Choose to believe it or not but that is their policy.

>

 

Don't take this the wrong way. I certainly appreciate you sharing your experiences with us. And that can certainly help the OP manage expectations (not that he seems to have any to begin with). But a warranty is by defn a written agreement between the manufacturer/seller and customer. If it truly is a the Ping warranty, it will be in writing and someplace where the customer does have access to it - and that doesn't seem to be the case. Sharing experiences is not the same as passing it off as an official warranty policy (I wont try to presume which you were trying to accomplish).

 

Now I don't doubt in the least that they have their own (internal) criteria by which they make decisions. How fluid or rigid they might be I can't say for sure - policy can and does change over time - but it certainly seems like it's not all that rigid even in your experience - not to mention all the other Ping "free repair" stories seen in the forum over the years.

 

So, until I see anything else, I'll stick to passing on the only known official public policy I've ever seen from Ping:

"Call us, tell us about it, and we'll let you know."

 

And based on that official policy - IMO anyone (not you as far as I could tell?) berating anyone for following that policy is really out of line.

 

> @phatchrisrules said:

> For some manufacturers the second you state it was bought second hand it will void the warranty immediately. For Ping, I cannot remember if that is the case or not.

 

Yes. Most official warranties are limited to the original buyer. But as just an FYI - I actually sold my buddy my g10 fairway a while back. I seem to remember he was able to get a de-laminating shaft replaced for free after he contacted Ping. Don't recall the exact dates/time frames - but if memory serves it was at least 4 years after I purchased (and registered) it. Whether that was an exception or a rule - I can't say.

 

 

[nlinneman20]

Well I just called them, she said take it to an authorized retailer and they will deal with Ping directly. Said they will either replace it or offer a discount on a new club.

 

So apparently there is still some kind of warranty so the whole 2-year thing the industry experts on here were spouting isn't true. And yes I gave her the serial number and she saw when it was sold. I also told her I had no receipt, she didn't seem to care. Another warranty myth debunked!

[Socrates]

> @nlinneman20 said:

> Well I just called them, she said take it to an authorized retailer and they will deal with Ping directly. Said they will either replace it or offer a discount on a new club.

>

> So apparently there is still some kind of warranty so the whole 2-year thing the industry experts on here were spouting isn't true. And yes I gave her the serial number and she saw when it was sold. I also told her I had no receipt, she didn't seem to care. Another warranty myth debunked!

 

She actually didn't give you anything. You have to take it to a retailer and they can decide to either send it in (at your cost) or if the retailer feels generous, offer you a few bucks off something else (and they still make money). Ping would still need to see it and then decide if they want to do anything with it on their end. So at this point, you are no further ahead and still out your $30 and potential shipping charges back to Ping.

 

[phatchrisrules]

> @Socrates said:

> > @nlinneman20 said:

> > Well I just called them, she said take it to an authorized retailer and they will deal with Ping directly. Said they will either replace it or offer a discount on a new club.

> >

> > So apparently there is still some kind of warranty so the whole 2-year thing the industry experts on here were spouting isn't true. And yes I gave her the serial number and she saw when it was sold. I also told her I had no receipt, she didn't seem to care. Another warranty myth debunked!

>

> She actually didn't give you anything. You have to take it to a retailer and they can decide to either send it in (at your cost) or if the retailer feels generous, offer you a few bucks off something else (and they still make money). Ping would still need to see it and then decide if they want to do anything with it on their end. So at this point, you are no further ahead and still out your $30 and potential shipping charges back to Ping.

>

 

Not worth it, brother. The man believes he is getting his warranty...let him have this one. $30 well spent indeed.

[nlinneman20]

> @Socrates said:

> > @nlinneman20 said:

> > Well I just called them, she said take it to an authorized retailer and they will deal with Ping directly. Said they will either replace it or offer a discount on a new club.

> >

> > So apparently there is still some kind of warranty so the whole 2-year thing the industry experts on here were spouting isn't true. And yes I gave her the serial number and she saw when it was sold. I also told her I had no receipt, she didn't seem to care. Another warranty myth debunked!

>

> She actually didn't give you anything. You have to take it to a retailer and they can decide to either send it in (at your cost) or if the retailer feels generous, offer you a few bucks off something else (and they still make money). Ping would still need to see it and then decide if they want to do anything with it on their end. So at this point, you are no further ahead and still out your $30 and potential shipping charges back to Ping.

>

AGAIN YES I KNOW!! The POINT IS there is clearly NO DEFINED PING WARRANTY like was claimed on here by the experts. If there was and this is all a dog and pony show then Pings customer service is dog s*** for treating both customers and vendors like this.

 

She saw this was bought 4 years ago by the serial number so obviously this 2 year bs you're spouting isnt true or the conversation would have been....this is more than 2 years old, we wont do anything.

[Golf_Goof]

> @Socrates said:

> > @nlinneman20 said:

> > Well I just called them, she said take it to an authorized retailer and they will deal with Ping directly. Said they will either replace it or offer a discount on a new club.

> >

> > So apparently there is still some kind of warranty so the whole 2-year thing the industry experts on here were spouting isn't true. And yes I gave her the serial number and she saw when it was sold. I also told her I had no receipt, she didn't seem to care. Another warranty myth debunked!

>

> She actually didn't give you anything. You have to take it to a retailer and they can decide to either send it in (at your cost) or if the retailer feels generous, offer you a few bucks off something else (and they still make money). Ping would still need to see it and then decide if they want to do anything with it on their end. So at this point, you are no further ahead and still out your $30 and potential shipping charges back to Ping.

>

I took mine back to where I bought it and they called PING on my behalf and arranged shipping from Canada at no expense on my end. As mentioned, still waiting to see what they will do but even the shop said PING regularly goes above and beyond their warranty policy.

 

That said, even being the original owner I wouldn’t fault them for not compensating me for that damage 5 years in. I recognize that the material properties and design are necessarily on the edge of performance/failure.

 

[Golf_Goof]

> Now I don't doubt in the least that they have their own (internal) criteria by which they make decisions. How fluid or rigid they might be I can't say for sure - policy can and does change over time - but it certainly seems like it's not all that rigid even in your experience - not to mention all the other Ping "free repair" stories seen in the forum over the years.

>

> So, until I see anything else, I'll stick to passing on the only known official public policy I've ever seen from Ping:

> "Call us, tell us about it, and we'll let you know."

>

> And based on that official policy - IMO anyone (not you as far as I could tell?) berating anyone for following that policy is really out of line.

 

This^^^

 

It’s really on PING whether or not dude is compensated for his claim.

 

[Skydiver22]

> @nlinneman20 said:

> > @Socrates said:

> > > @nlinneman20 said:

> > > > @Socrates said:

> > > > > @nlinneman20 said:

> > > > > > @Socrates said:

> > > > > > > @nlinneman20 said:

> > > > > > > Well crappp hope they do something I guess worst case i trade it in to GG for credit. I bought it off a guy for 35 bucks hoping I could get a replacement.

> > > > > > >

> > > > > > > Question if all else fails u think u could play it with the crack in it? Its hairline, looks about a quarter of an inch long if that.

> > > > > >

> > > > > > The G30 is too old and I'm hoping that they do nothing for you. Clearly you are looking to scam the system and it is less than above board.

> > > > >

> > > > > Why cuz I'm smarter than the guy who owned the club? Wtf is the difference if he gets a replacement or me? I didnt steal it and break it on my own hoping to get an upgrade.

> > > > >

> > > > > It's called taking a gamble, sorry you dont have the smarts or balls to do it

> > > >

> > > > Neither, I just have a better moral compass.

> > >

> > > Ok so if you bought a car that was under warranty and when you bought it from the owner you knew you needed it repaired you would just pay out of pocket cuz of your superior moral compass??

> > >

> > >

> > You can’t even get a good argument right. Hypothetically, I’m buying a car UNDER WARRANTY, which means that certain repairs are covered regardless of ownership as long as the proper transfer of warranty papers were filed. What isn’t covered, I’d pay for.

> >

> > You deliberately bought a club that ISN’T under warranty and expecting them to cover it anyway.

> >

>

> Im not expecting a **** thing, it's a 30 dollar gamble if i get nothing then I either use it if its playable, sell as is or sell the shaft...easy peezy. Also no one, including u, has given me an official warranty coverage of ping so who are u to say it's not under warranty?

>

> Golf goof just said he sent his in and waiting for the results so apparently they said they might be able to do something unless he just likes sending clubs away for fun

 

This outcome will be interesting... I know more than a few PING employees that are members here.... I bet they are dropping notes to the repair division.

[nlinneman20]

J

[nlinneman20]

J

[nlinneman20]

> @Socrates said:

> > @nlinneman20 said:

> > Well I just called them, she said take it to an authorized retailer and they will deal with Ping directly. Said they will either replace it or offer a discount on a new club.

> >

> > So apparently there is still some kind of warranty so the whole 2-year thing the industry experts on here were spouting isn't true. And yes I gave her the serial number and she saw when it was sold. I also told her I had no receipt, she didn't seem to care. Another warranty myth debunked!

>

> She actually didn't give you anything. You have to take it to a retailer and they can decide to either send it in (at your cost) or if the retailer feels generous, offer you a few bucks off something else (and they still make money). Ping would still need to see it and then decide if they want to do anything with it on their end. So at this point, you are no further ahead and still out your $30 and potential shipping charges back to Ping.

>

 

As I expected everything stated by the 'experts' is completely wrong.

 

They are offering an upgrade to a variety of drivers at a significant discount (far from a few bucks, more like 50% off). Choices are G400, 400Max and the new 410. The original driver is sitting at the retailer down the street, PING hasn't seen it or requested to see it.

 

My only dilemma is do I want any of them or just let it go? The last three rounds I've played have been the best driving rounds of my life and some of the best scoring rounds. I was using my friends Rogue that he does not want and after Saturday's great round I bought it off him for $150 as he just wanted to recoup the investment on his original Callaway that had a crack in it.

 

Guess I could sell it to Socrates for double the price and include a 4-month warranty :)

[phatchrisrules]

> @nlinneman20 said:

> > @Socrates said:

> > > @nlinneman20 said:

> > > Well I just called them, she said take it to an authorized retailer and they will deal with Ping directly. Said they will either replace it or offer a discount on a new club.

> > >

> > > So apparently there is still some kind of warranty so the whole 2-year thing the industry experts on here were spouting isn't true. And yes I gave her the serial number and she saw when it was sold. I also told her I had no receipt, she didn't seem to care. Another warranty myth debunked!

> >

> > She actually didn't give you anything. You have to take it to a retailer and they can decide to either send it in (at your cost) or if the retailer feels generous, offer you a few bucks off something else (and they still make money). Ping would still need to see it and then decide if they want to do anything with it on their end. So at this point, you are no further ahead and still out your $30 and potential shipping charges back to Ping.

> >

>

> As I expected everything stated by the 'experts' is completely wrong.

>

> They are offering an upgrade to a variety of drivers at a significant discount (far from a few bucks, more like 50% off). Choices are G400, 400Max and the new 410. The original driver is sitting at the retailer down the street, PING hasn't seen it or requested to see it.

>

> My only dilemma is do I want any of them or just let it go? The last three rounds I've played have been the best driving rounds of my life and some of the best scoring rounds. I was using my friends Rogue that he does not want and after Saturday's great round I bought it off him for $150 as he just wanted to recoup the investment on his original Callaway that had a crack in it.

>

> Guess I could sell it to Socrates for double the price and include a 4-month warranty :)

 

Just for how snooty you've been in this entire post I hope your Callaway head explodes 2 years + 1 to the day and Callaway tells you to pound sand. All of us "experts" were not wrong. We were telling you what Ping tells us to tell customers. Sometimes you get lucky, sometimes you don't. It entirely depends on the rep you speak to. I've seen warranty claims denied 3 months in because of where the club was damaged.

[nlinneman20]

> @phatchrisrules said:

> > @nlinneman20 said:

> > > @Socrates said:

> > > > @nlinneman20 said:

> > > > Well I just called them, she said take it to an authorized retailer and they will deal with Ping directly. Said they will either replace it or offer a discount on a new club.

> > > >

> > > > So apparently there is still some kind of warranty so the whole 2-year thing the industry experts on here were spouting isn't true. And yes I gave her the serial number and she saw when it was sold. I also told her I had no receipt, she didn't seem to care. Another warranty myth debunked!

> > >

> > > She actually didn't give you anything. You have to take it to a retailer and they can decide to either send it in (at your cost) or if the retailer feels generous, offer you a few bucks off something else (and they still make money). Ping would still need to see it and then decide if they want to do anything with it on their end. So at this point, you are no further ahead and still out your $30 and potential shipping charges back to Ping.

> > >

> >

> > As I expected everything stated by the 'experts' is completely wrong.

> >

> > They are offering an upgrade to a variety of drivers at a significant discount (far from a few bucks, more like 50% off). Choices are G400, 400Max and the new 410. The original driver is sitting at the retailer down the street, PING hasn't seen it or requested to see it.

> >

> > My only dilemma is do I want any of them or just let it go? The last three rounds I've played have been the best driving rounds of my life and some of the best scoring rounds. I was using my friends Rogue that he does not want and after Saturday's great round I bought it off him for $150 as he just wanted to recoup the investment on his original Callaway that had a crack in it.

> >

> > Guess I could sell it to Socrates for double the price and include a 4-month warranty :)

>

> Just for how snooty you've been in this entire post I hope your Callaway head explodes 2 years + 1 to the day and Callaway tells you to pound sand. All of us "experts" were not wrong. We were telling you what Ping tells us to tell customers. Sometimes you get lucky, sometimes you don't. It entirely depends on the rep you speak to. I've seen warranty claims denied 3 months in because of where the club was damaged.

 

No I came here asking for people who have HAD EXPERIENCE with broken PING items and what happened with the warranty process. I then got a whole host of people telling me I'm immoral, how they are in the industry, blah blah blah. I didnt see one response from one of the 'experts' saying that 'PING warranty states this but every claim is unique and every rep is unique, you could receive a brand new driver or you could get nothing'. Every response was 'your nuts for even trying, your not gonna get anything and don't deserve anything'...so yes call me snooty but there is nothing i hate more than 'know it alls' who apparently don't know as much as they think.

 

 

[GoGoErky]

> @nlinneman20 said:

> > @phatchrisrules said:

> > > @nlinneman20 said:

> > > > @Socrates said:

> > > > > @nlinneman20 said:

> > > > > Well I just called them, she said take it to an authorized retailer and they will deal with Ping directly. Said they will either replace it or offer a discount on a new club.

> > > > >

> > > > > So apparently there is still some kind of warranty so the whole 2-year thing the industry experts on here were spouting isn't true. And yes I gave her the serial number and she saw when it was sold. I also told her I had no receipt, she didn't seem to care. Another warranty myth debunked!

> > > >

> > > > She actually didn't give you anything. You have to take it to a retailer and they can decide to either send it in (at your cost) or if the retailer feels generous, offer you a few bucks off something else (and they still make money). Ping would still need to see it and then decide if they want to do anything with it on their end. So at this point, you are no further ahead and still out your $30 and potential shipping charges back to Ping.

> > > >

> > >

> > > As I expected everything stated by the 'experts' is completely wrong.

> > >

> > > They are offering an upgrade to a variety of drivers at a significant discount (far from a few bucks, more like 50% off). Choices are G400, 400Max and the new 410. The original driver is sitting at the retailer down the street, PING hasn't seen it or requested to see it.

> > >

> > > My only dilemma is do I want any of them or just let it go? The last three rounds I've played have been the best driving rounds of my life and some of the best scoring rounds. I was using my friends Rogue that he does not want and after Saturday's great round I bought it off him for $150 as he just wanted to recoup the investment on his original Callaway that had a crack in it.

> > >

> > > Guess I could sell it to Socrates for double the price and include a 4-month warranty :)

> >

> > Just for how snooty you've been in this entire post I hope your Callaway head explodes 2 years + 1 to the day and Callaway tells you to pound sand. All of us "experts" were not wrong. We were telling you what Ping tells us to tell customers. Sometimes you get lucky, sometimes you don't. It entirely depends on the rep you speak to. I've seen warranty claims denied 3 months in because of where the club was damaged.

>

> No I came here asking for people who have HAD EXPERIENCE with broken PING items and what happened with the warranty process. I then got a whole host of people telling me I'm immoral, how they are in the industry, blah blah blah. I didnt see one response from one of the 'experts' saying that 'PING warranty states this but every claim is unique and every rep is unique, you could receive a brand new driver or you could get nothing'. Every response was 'your nuts for even trying, your not gonna get anything and don't deserve anything'...so yes call me snooty but there is nothing i hate more than 'know it alls' who apparently don't know as much as they think.

>

>

 

You need to go back and re-read. There’s been plenty of it will depend and they usually don’t replace but offer discount as well as it will vary by rep.

[phatchrisrules]

> @GoGoErky said:

> > @nlinneman20 said:

> > > @phatchrisrules said:

> > > > @nlinneman20 said:

> > > > > @Socrates said:

> > > > > > @nlinneman20 said:

> > > > > > Well I just called them, she said take it to an authorized retailer and they will deal with Ping directly. Said they will either replace it or offer a discount on a new club.

> > > > > >

> > > > > > So apparently there is still some kind of warranty so the whole 2-year thing the industry experts on here were spouting isn't true. And yes I gave her the serial number and she saw when it was sold. I also told her I had no receipt, she didn't seem to care. Another warranty myth debunked!

> > > > >

> > > > > She actually didn't give you anything. You have to take it to a retailer and they can decide to either send it in (at your cost) or if the retailer feels generous, offer you a few bucks off something else (and they still make money). Ping would still need to see it and then decide if they want to do anything with it on their end. So at this point, you are no further ahead and still out your $30 and potential shipping charges back to Ping.

> > > > >

> > > >

> > > > As I expected everything stated by the 'experts' is completely wrong.

> > > >

> > > > They are offering an upgrade to a variety of drivers at a significant discount (far from a few bucks, more like 50% off). Choices are G400, 400Max and the new 410. The original driver is sitting at the retailer down the street, PING hasn't seen it or requested to see it.

> > > >

> > > > My only dilemma is do I want any of them or just let it go? The last three rounds I've played have been the best driving rounds of my life and some of the best scoring rounds. I was using my friends Rogue that he does not want and after Saturday's great round I bought it off him for $150 as he just wanted to recoup the investment on his original Callaway that had a crack in it.

> > > >

> > > > Guess I could sell it to Socrates for double the price and include a 4-month warranty :)

> > >

> > > Just for how snooty you've been in this entire post I hope your Callaway head explodes 2 years + 1 to the day and Callaway tells you to pound sand. All of us "experts" were not wrong. We were telling you what Ping tells us to tell customers. Sometimes you get lucky, sometimes you don't. It entirely depends on the rep you speak to. I've seen warranty claims denied 3 months in because of where the club was damaged.

> >

> > No I came here asking for people who have HAD EXPERIENCE with broken PING items and what happened with the warranty process. I then got a whole host of people telling me I'm immoral, how they are in the industry, blah blah blah. I didnt see one response from one of the 'experts' saying that 'PING warranty states this but every claim is unique and every rep is unique, you could receive a brand new driver or you could get nothing'. Every response was 'your nuts for even trying, your not gonna get anything and don't deserve anything'...so yes call me snooty but there is nothing i hate more than 'know it alls' who apparently don't know as much as they think.

> >

> >

>

> You need to go back and re-read. There’s been plenty of it will depend and they usually don’t replace but offer discount as well as it will vary by rep.

 

Exactly. I said it 2 or 3 times in this thread that they will offer a discount. Personal experience was around 15-20%, apparently that has now changed to a significant discount. Times change I guess.

[Nessism]

> @nlinneman20 said:

> I then got a whole host of people telling me I'm immoral...

 

This part seems true. Regardless of whether or not Ping offers a discount, replacement, whatever, simply asking for a handout for some damaged second hand club confirms that fact.

 

[nlinneman20]

> @Nessism said:

> > @nlinneman20 said:

> > I then got a whole host of people telling me I'm immoral...

>

> This part seems true. Regardless of whether or not Ping offers a discount, replacement, whatever, simply asking for a handout for some damaged second hand club confirms that fact.

>

 

LMAO OK! Again I didnt ask for anything, didnt expect anything. I bought a club, called Ping and their policy allowed me to purchase a club at a discount. I didnt report PING saying they were treating me unfairly, I didnt berate the customer service team until I got what I wanted, I didn't do anything. If it is so immoral then PING should change their warranty policies and require original proof of purchase with any warranty claim.

[BlkNGld]

Anyone bother to actually check Ping's site?

https://ping.com/customer-service/frequently-asked-questions under "Warranty"

 

At PING, we stand behind the workmanship and the materials involved in the manufacturing and production of our equipment and accessories. Our current policies protect your purchase from defect and are evaluated on an as needed basis. If you have any questions regarding our policies that protect your PING investment please feel free to call (800) 474-6434 and we would be happy to discuss your situation and provide the options that may be available.

 

So it's possible everyone is correct - they may tell their CS people policy is 2 years replace (or however unlikely, repair) from date of purchase with proof, and other cases evaluated.

[drumdude96]

I bought a used G25 driver last year on ebay and cracked the head last summer. I sent the entire driver to PING, and they gave me $100 credit toward a new G400 Max. Pretty awesome, considering I only paid $85 for the club. I'd say that's pretty above and beyond, and may not be how they usually handle things, but I was very impressed with their customer service.

[Stuart_G]

> @BlkNGld said:

> Anyone bother to actually check Ping's site?

 

Yes, back in post #30 - but it's clear lots of people weren't paying much attention. Maybe it will finally sink in this time ;-)

[nlinneman20]

> @Stuart_G said:

> > @BlkNGld said:

> > Anyone bother to actually check Ping's site?

>

> Yes, back in post #30 - but it's clear lots of people weren't paying much attention. Maybe it will finally sink in this time ;-)

LMAO...nah! It was all just luck!

 

[Golf_Goof]

PING customer care RULES!

Posted upthread about my situation. Just picked up replacement G400 at absolutely zero cost to me.

PING guy for life after this experience.

[drvrwdge]

> @phatchrisrules said:

> > @nlinneman20 said:

> > Sweet thanks goof, I dont want Monday to come but I'm so anxious to see what happens :)

>

> Having worked in the industry for a long time, there is very little chance you are getting a warranty. Ping has a strict 2 year replacement with receipt, and they grandfather it 3 years from date of manufacturer without receipt. This is known by the serial number. The G30 was discontinued in early 2015 with most production stopping in late 2014. If memory serves, I think discounts on the G30 was starting to roll out in November 2014 as I was at Ping for product knowledge in mid January of 2015 for the G release in the following 2-3 weeks. They will maybe offer a small discount 10-15% off of retail for a 410 but that is it. As an aside, I don't know who started this myth that Ping has an infinite warranty as one of your previous posts claim. I have talked to many Ping reps, both young and old (some with the company for close to two decades), and none of them have ever heard of this but they do acknowledge they get this question often.

 

I’ve posted about this several times. Their customer service alone is the reason I’ll never use another brand. I’ve had several “warranty” replacements on equipment that was several model generations old. Iron sets, woods, drivers etc and in every situation if they couldn’t replace it with a like model they sent out the current replacement model spec’ed to my desire absolutely free of charge.