Screw dropped in TSR fairway head...is it screwed? (Story within)

[GooseHook]

What Happened?

So, last Friday I was on the range trying out a TSR2 16.5 head that I bought off BST. I noticed something weird going on at impact and upon a closer look, the adapter was not 100% engaged. I'd used the same shaft with my TSi2 3w head so it was definitely a problem with the screw. No biggie, find someone in the shop with one laying around or grab one from my home shed. I went into my club's shop and asked to use their wrench, then the head pro stuck his head out of his office and mentioned he had some replacement screws on his desk. 

 

Here's where everything went wrong: once my pro got the screw out of the FW head, he proceeded to drop the replacement screw IN THE WRONG SIDE OF THE CLUBHEAD. One of the touted features of the TSR2 fairways is an open hosel design, so the damn thing fell straight in. It rattled for a bit and then seemed to stay put in some rat glue. So yeah, my own head pro ruined an essentially brand new fairway wood head. He had a BNIP 16.5 that he refused to give me, only offered to let me use a demo (which was a 15 degree, and he tried to convince me to play it in the shut/lofted up position), and now it's a week later and he said he's "working with the Titleist rep."

 

So two questions:

 

1. How pissed should I be at him?

2. Aside from a magnet and coat hanger, does anyone have ideas as to how one could fish that screw out?

Edited September 7, 2023 by GooseHook

[st1800e]

Some kind of solvent in the head, not one that will attack the epoxy holding the head together, that would loosen the rat glue. I don’t have a suggestion on what solvent to use.  Then you might need to rat glue it again, or it may play just fine without rat glue.   

[AllDunn]

Ughhhhh!!!!! This sounds like it's the head pro's problem to solve! That's a bummer. Hopefully he makes it right... in a hurry. Nothing like getting a new club and not being able to see what it can do. 

[TourSpoon]

15 minutes ago, GooseHook said:

So two questions:

 

1. How pissed should I be at him?

2. Aside from a magnet and coat hanger, does anyone have ideas as to how one could fish that screw out?

1. No need to get pissed, its really on him. Let him work with the rep and get it right. I would leave the head with him and he can figure it out. If the demo is in good shape, keep it until he gets it together. 

2. I would leave it with the pro. Once you take charge of trying to fix it, you just owned the problem again.  But, if you wanted to try to fix it, just hit some balls with it to see if you can knock the screw loose. Aside from that, I would leave it on his desk. 

 

 

[GooseHook]

FWIW the head is with the pro. I gave it back to him the following day. 

[dfeldss]

I did the same with a Mavrik driver once. Felt like the dumbest person on the planet.

 

I filled the head with water and shook until the screw came out. Although since he caused the issue, I'd probably just let him fix it which sounds like you're already doing

[ARL67]

I did something dumb once with a TS3 driver and dropped something inside, which became attached like the event horizon of a black hole.  I ended up pouring a chemical MEK inside ( available at your hardware store in the paint department ) to dissolve the factory rat-glue.

 

But as others have said, let your Pro fix his problem. 

[Golf Pig]

Even worse than a screw I somehow got a Club Conex screw removal tool stuck inside my driver. After trying everything I went to the car wash and sprayed water inside the head. This got it loose. Shook the head a few times and it came out.

[TourSpoon]

One time at band camp, I.....

 

Any updates @GooseHook? 

[_chris]

You're likely going to get a NIB head out of it. Titlest just replaced a TSI hybrid head for me that had a very small rattle. If the pro has integrity, he is handling it. It takes about 3 weeks. 

[GooseHook]

4 hours ago, TourSpoon said:

One time at band camp, I.....

 

Any updates @GooseHook? 

 

 

No updates. I figured on maybe an update call from my pro by now. Highly doubtful Titleist would get that head and mess with it all over a screw. Getting it out could damage the head even worse. I don't care that much because my prospects to play in the next month are tiny. 

 

If it was my pro shop  that did that and I was the responsible one, I'd at least throw in a sleeve of balls and a towel as a "my bad."  

[hammergolf]

On 9/7/2023 at 9:42 AM, GooseHook said:

What Happened?

So, last Friday I was on the range trying out a TSR2 16.5 head that I bought off BST. I noticed something weird going on at impact and upon a closer look, the adapter was not 100% engaged. I'd used the same shaft with my TSi2 3w head so it was definitely a problem with the screw. No biggie, find someone in the shop with one laying around or grab one from my home shed. I went into my club's shop and asked to use their wrench, then the head pro stuck his head out of his office and mentioned he had some replacement screws on his desk. 

 

Here's where everything went wrong: once my pro got the screw out of the FW head, he proceeded to drop the replacement screw IN THE WRONG SIDE OF THE CLUBHEAD. One of the touted features of the TSR2 fairways is an open hosel design, so the damn thing fell straight in. It rattled for a bit and then seemed to stay put in some rat glue. So yeah, my own head pro ruined an essentially brand new fairway wood head. He had a BNIP 16.5 that he refused to give me, only offered to let me use a demo (which was a 15 degree, and he tried to convince me to play it in the shut/lofted up position), and now it's a week later and he said he's "working with the Titleist rep."

 

So two questions:

 

1. How pissed should I be at him?

2. Aside from a magnet and coat hanger, does anyone have ideas as to how one could fish that screw out?

Answers:

1 VERY pissed off at him. He dropped a screw in your head. Ok, no biggie, but the fact that he didn’t either A, fix it or B give you the new head is completely unprofessional and bush league in my book. 
2 That rat glue is pretty sticky. Not sure if a magnet that was small enough to fit in the hole would be strong enough to pull it away from the rat glue.

[GooseHook]

Update 9/18:

 

No update. If only I could get away with this kind of communication with my clients. 
 

I’ll wait to have an in person convo with the pro on Friday. IMO when this replacement issue goes past the 3 weeks part, they owe me a clubhead from their stock and they can deal with Titleist themselves.

[SBH9458]

5 minutes ago, GooseHook said:

Update 9/18:

 

No update. If only I could get away with this kind of communication with my clients. 
 

I’ll wait to have an in person convo with the pro on Friday. IMO when this replacement issue goes past the 3 weeks part, they owe me a clubhead from their stock and they can deal with Titleist themselves.

Good luck my man. The guy should handle his business and make this right. 

[GooseHook]

Update 10/4:

 

New clubhead arrived this morning apparently. Hopefully they sent a 16.5 head and not a 15!!

Edited October 4, 2023 by GooseHook