Leupold Customer Service

 12aces ·  
12aces12aces Members  374WRX Points: 104Posts: 374 Greens
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Has anyone ever dealt with Leupold customer service on a waterproof issue with their range finders?? I recently purchased a gx-3i3 based on reviews and their outstanding customer service. Of course after only playing 2 rounds with it I accidentally dropped it in a cooler in my cart. I instantly pulled it out and water had gotten inside of it and eventually the unit wouldn't even turn on. So, I called customer service yesterday about it and was told their rangefinders are "weatherproof" (even after I stated that the box specifically said waterproof) and that they were never meant to be submerged. He is having me send it in for evaluation but I'm not sure what they're going to come back to me with. I thought the whole conversation was odd. Has anyone else ever dealt with this particular issue?

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  • awwwskeetskeetawwwskeetskeet Members  40WRX Points: 59Posts: 40 Bunkers
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    Top notch customer service! I bought a used Rangefinder and was having issues locking in on targets. I called and they told me to send it in, ended up getting an updated version of the rangefinder and a 5 year warranty.

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  • snpcrk121snpcrk121 Members  118WRX Points: 74Handicap: 2Posts: 118 Fairways
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    I had amazing service from Leupold. I had a 4 year old Leupold GX-3i that just stopped working. I submitted a service order online, they told me to ship it in, I shipped it, and a few weeks later I received a brand new GX-3i. I was hoping to just get it repaired or get a coupon for a new one...so the brand new rangefinder was completely unexpected and pretty awesome.

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  • 12aces12aces Members  374WRX Points: 104Posts: 374 Greens
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    Great to hear, considering how much these things cost. I was just a little confused with the whole "waterproof" vs "weatherproof" comment. It was almost as if he was giving Leupold an out. Thanks guys.

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  • Krt22Krt22 East BayMembers  9273WRX Points: 2,912Posts: 9,273 Titanium Tees
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    In my experience Leupold CS is great. My buddy and I both got brand new range finders when we sent ours in with intermittent issues. A 3rd sent in a GX2i, was well out of warranty, but they gave him a GX4i2 at a very big discount.

    I could not even get Bushnell to pick up the phone or reply to an email when I had an issue. Eventually realized I had just changed it to meters from yards, but the complete lack of response was enough to sell it.

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  • indianalawnguyindianalawnguy Members  498WRX Points: 123Posts: 498 Greens
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    I have a leupold range finder that is almost 15 years Old. Works as well today as it did when i first got it. Had a friend thatvhad a newer model and had an issue and they sent him a new one. Heard that their cs is top notch!

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  • 360flip360flip Members  33WRX Points: 57Posts: 33 Bunkers
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    I had a Leupold range finder die and I sent it in and they replaced it with the current season version of the model that died. Great customer service.

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  • haakzillahaakzilla Haakzilla Members  450WRX Points: 51Handicap: Ho'nPosts: 450 Greens
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    Their own website says, "Tested to extreme climate conditions and guaranteed to be completely waterproof." However, when you read their warranty you can easily see why you wouldn't be covered (see below). Because they are an outstanding company and tend to go above and beyond for their customers you will still likely be taken care of one way or another...good luck!

    Warranty Exclusions:
    These warranties do not apply if the product has been modified, misused or has been damaged by accident, abuse, or misapplication.

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  • TwoheyTwohey SoCalMembers  491WRX Points: 114Posts: 491 Greens
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    Recently sent in my GX-3i2 because the led display died. It was only 3-4 years old, but outside their 2 yr warranty.

    Leupold CS was easy to deal with, but pretty much offered 60% off their MSRP on a new one of my choice. From other threads, it seems this is what they now offer for out-of-warranty items.

    Posted:
  • 12aces12aces Members  374WRX Points: 104Posts: 374 Greens
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    As far as I'm concerned, the box clearly states "waterproof" not "water resistant" or as the CS rep put it "weatherproof". I thought it was pretty cut and dry when I purchased it but we'll see. You would think a $600 + rangefinder would actually be waterproof.

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  • eddie_maxeddie_max Members  1135WRX Points: 174Posts: 1,135 Platinum Tees
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    Leupold customer service is the main reason I never buy Bushnell. Leupold will replace your broken rangefinder with the exact model or equal model if they are in a new cycle year of products. They will also offer you 60% off MSRP if you would like to upgrade to a higher end model. Top notch company.

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  • swgolf12swgolf12 Members  1102WRX Points: 233Posts: 1,102 Platinum Tees
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    Leupold is the best. I got a GX4i and it only came with the slope lens. The mailed me out the USGA conforming one at no cost. Top notch.

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  • haakzillahaakzilla Haakzilla Members  450WRX Points: 51Handicap: Ho'nPosts: 450 Greens
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    On -, @12aces said:

    As far as I'm concerned, the box clearly states "waterproof" not "water resistant" or as the CS rep put it "weatherproof". I thought it was pretty cut and dry when I purchased it but we'll see. You would think a $600 + rangefinder would actually be waterproof.

    ...see post above for their warranty exclusions, which are very cut and "dry" -- you already admitted to have misused the rangefinder by accidentally damaging it in a cooler with some ice/water -- they will take care of you the best they can, but please don't feel entitled to be compensated for your own 'clumsy' error ****

    https://forums.golfwrx.com/discussion/comment/19027921#Comment_19027921

    Posted:
    Post edited by haakzilla on
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  • 12aces12aces Members  374WRX Points: 104Posts: 374 Greens
    Joined:  edited Jul 18, 2019 #14

    On -, @haakzilla said:

    On -, @12aces said:

    As far as I'm concerned, the box clearly states "waterproof" not "water resistant" or as the CS rep put it "weatherproof". I thought it was pretty cut and dry when I purchased it but we'll see. You would think a $600 + rangefinder would actually be waterproof.

    ...see post above for their warranty exclusions, which are very cut and "dry" -- you already admitted to have misused the rangefinder by accidentally damaging it in a cooler full of ice/water -- they will take care of you the best they can, but please don't feel entitled to be compensated for your own boneheaded error ;)

    https://forums.golfwrx.com/discussion/comment/19027921#Comment_19027921

    Sorry man, but IMO if you put "waterproof" on the box of your $600 plus rangefinder and its not waterproof, that shouldn't be on me. All that says to me is that they're doing some serious false advertising. This has nothing to do with entitlement. My go Pro is actually "waterproof". So are you saying if I take it in the water and submerge it, i'm a bonehead? I'm not sure I'm following your logic. Also, no need for the wink faces. I think we're all grown adults here.

    Edit: and lets not exaggerate, I never said cooler full of ice/water. There was water in it, but it was never fully submerged at any point.

    Posted:
  • ShipwreckShipwreck Members  4011WRX Points: 323Handicap: 6.2Posts: 4,011 Titanium Tees
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    On -, @haakzilla said:

    On -, @12aces said:

    As far as I'm concerned, the box clearly states "waterproof" not "water resistant" or as the CS rep put it "weatherproof". I thought it was pretty cut and dry when I purchased it but we'll see. You would think a $600 + rangefinder would actually be waterproof.

    ...see post above for their warranty exclusions, which are very cut and "dry" -- you already admitted to have misused the rangefinder by accidentally damaging it in a cooler full of ice/water -- they will take care of you the best they can, but please don't feel entitled to be compensated for your own boneheaded error ****

    https://forums.golfwrx.com/discussion/comment/19027921#Comment_19027921

    You should probably brush up on the difference between waterproof and water resistant. In all theory, that waterproof rangefinder should be able to be tossed into a lake, fished out and work with zero issues.

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  • DpavsDpavs OverWRX'ed MichiganClubWRX  3846WRX Points: 525Posts: 3,846 ClubWRX
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    I have to agree that if something is listed as being waterproof, dropping it in ice water really does not constitute accidental damage or misuse in my book. At best it's pretty extreme testing though...lol!

    Posted:
  • DloSDloS Members  258WRX Points: 71Handicap: 12Posts: 258 Greens
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    I had a gx-4i **** out on me. Brought it back to the brick and mortar I bought it from and they sent it back to Leupold. They couldn't fix it so they sent me a new GX-4i2 free of charge. Customer service is top notch!

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  • TzoidTzoid MarylandMembers  1754WRX Points: 174Handicap: 7Posts: 1,754 Platinum Tees
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    Dude..... Countless people tell you Leupold has outstanding customer service and you insist on whining about how the Waterproof language somehow guarantees that you will get your "abused " rangefinder replaced. Relax and report back after you give the company a chance to get you squared away... Not one person has said a negative word about Leupold.

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  • 12aces12aces Members  374WRX Points: 104Posts: 374 Greens
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    Think you might want to re read the comments. I haven’t “whined” at all. I was merely asking/ discussing the language on the box vs what I was being told by CS. I wanted to see if anyone else ran into this. Then the name calling started by another. And stop with the abuse stuff. The rangefinder doesn’t have a single scratch on it. The box has been sent back, and I’ve lost zero sleep over this. I think you’re the one who might need a beer and chill out.

    On -, @Tzoid said:

    Dude..... Countless people tell you Leupold has outstanding customer service and you insist on whining about how the Waterproof language somehow guarantees that you will get your "abused " rangefinder replaced. Relax and report back after you give the company a chance to get you squared away... Not one person has said a negative word about Leupold.
    Posted:
  • phatchrisrulesphatchrisrules Southern Ontario, CanadaUnregistered  2130WRX Points: 394Handicap: 6.5Posts: 2,130 Platinum Tees
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    To be fair to the OP, it does say waterproof on the website. Other than that, I have no comment other than keep it away from ponds, coolers, and standing water!

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  • mccomasg09mccomasg09 Members  7WRX Points: 5Posts: 7 Bunkers
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    Did they ever end up taking care of you? Interested if their customer service is still as good as it has been represented on these forums for years.

    Posted:
  • 1t2golf1t2golf Marshals  3424WRX Points: 318Posts: 3,424 Marshals
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    On -, @swgolf12 said:

    Leupold is the best. I got a GX4i and it only came with the slope lens. The mailed me out the USGA conforming one at no cost. Top notch.

    Was this recent? There policy must have changed. A friend of mine inquired about getting a replacement slope face plate for a GX-4i3 a couple of months ago. He was told it would be around $20 to purchase.

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  • swgolf12swgolf12 Members  1102WRX Points: 233Posts: 1,102 Platinum Tees
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    On -, @1t2golf said:

    On -, @swgolf12 said:

    Leupold is the best. I got a GX4i and it only came with the slope lens. The mailed me out the USGA conforming one at no cost. Top notch.

    Was this recent? There policy must have changed. A friend of mine inquired about getting a replacement slope face plate for a GX-4i3 a couple of months ago. He was told it would be around $20 to purchase.

    This was 2014 or 2015, I was also the shop manager of a golf shop so that might have had something to do with the courtesy.

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  • Krt22Krt22 East BayMembers  9273WRX Points: 2,912Posts: 9,273 Titanium Tees
    Joined:  edited Aug 9, 2019 #24

    On -, @1t2golf said:

    On -, @swgolf12 said:

    Leupold is the best. I got a GX4i and it only came with the slope lens. The mailed me out the USGA conforming one at no cost. Top notch.

    Was this recent? There policy must have changed. A friend of mine inquired about getting a replacement slope face plate for a GX-4i3 a couple of months ago. He was told it would be around $20 to purchase.

    I lost my non-slope one as well, was given a new one free (some 2-3 years ago). I can see why the slope one might be $$ since it has the little chip in. It will actually function (without slope) without any face plate.

    With that being said, can't say anything bad about Leupold CS. I sold my perfectly fine Bushnell after multiple calls/emails went unanswered.

    Posted:
  • 12aces12aces Members  374WRX Points: 104Posts: 374 Greens
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    Still waiting to hear back. It arrived back at Leupold on 7/24. Then got an email on 7/30 that stated "We estimate your product to be completed in 18 working days".

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  • 1t2golf1t2golf Marshals  3424WRX Points: 318Posts: 3,424 Marshals
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    On -, @swgolf12 said:

    On -, @1t2golf said:

    On -, @swgolf12 said:

    Leupold is the best. I got a GX4i and it only came with the slope lens. The mailed me out the USGA conforming one at no cost. Top notch.

    Was this recent? There policy must have changed. A friend of mine inquired about getting a replacement slope face plate for a GX-4i3 a couple of months ago. He was told it would be around $20 to purchase.

    This was 2014 or 2015, I was also the shop manager of a golf shop so that might have had something to do with the courtesy.

    On -, @Krt22 said:

    On -, @1t2golf said:

    On -, @swgolf12 said:

    Leupold is the best. I got a GX4i and it only came with the slope lens. The mailed me out the USGA conforming one at no cost. Top notch.

    Was this recent? There policy must have changed. A friend of mine inquired about getting a replacement slope face plate for a GX-4i3 a couple of months ago. He was told it would be around $20 to purchase.

    I lost my non-slope one as well, was given a new one free (some 2-3 years ago). I can see why the slope one might be $$ since it has the little chip in. It will actually function (without slope) without any face plate.

    With that being said, can't say anything bad about Leupold CS. I sold my perfectly fine Bushnell after multiple calls/emails went unanswered.

    Appreciate the responses.

    On -, @Krt22, I also stopped buying Bushnell products years ago due to their poor CS and failed products.

    Apologies to the OP for taking this a bit off topic.

    Posted:
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