Precision Pro NX7 Pro Troubleshooting

[1puttAU]

My NX7 Pro started messing up this past weekend. I tried to use it Saturday morning after Friday's round and the display would not come on. I had a new spare battery with me so I popped it in and the display automatically comes on without pressing the power button. Then when I actually press the power button it will sometimes find the yardage/vibrate, but other times the display fades, the battery indicator goes down, and the vibration is weak. The next problem is that the display stays on when it should automatically turn off after about 10 seconds. Just to make sure the new battery wasn't faulty, I put it in my friend's rangefinder and it shows a full battery. I then put his battery into my rangefinder and it continues to do the same thing. Any ideas for a fix? I have tried calling and emailing Precision Pro, but no one is answering the phone or responding to my email. Thanks in advance for any help.

[cfmgolf]

I am not sure how to fix your issue, but I do know that Precision Pro also monitors WRX pretty closely so hopefully they see your post and get back to you promptly.

[Precision Pro Golf]

Hi 1Putt,

 

Very sorry to hear that you're having trouble with your NX7 Pro and that you couldn't get ahold of anyone. We were out of the office a bit more than usual these past two days for our annual golf trip and planning meetings, but that's no excuse.

 

I will pass your complaint along to our operations team right now. Also, if someone hasn't already responded to one of your emails, please contact me with your email address and/or phone number and we will reach out ASAP. You can contact me by messaging me directly here on GolfWRX or by emailing [email protected].

 

As for your issue, this isn't something that I'm familiar with. However, sometimes our operations team has ideas on how to correct these things. If that doesn't work, we will replace your rangefinder with a working one and get you back on the course ASAP.

 

Thanks for your patience, 1Putt.

 

-Seth

[1puttAU]

Seth,

 

Thank you for getting back to me. I ended up speaking to Jonah and then Jesse ended up getting back to me via email. They sent out a new replacement today along with a prepaid shipping label to send mine back. Thanks again for the excellent customer service. I completely understand being out of the office. The only thing I would recommend for next time is to just say on the recording that the office is closed until Wednesday. Love the product and the customer service really can’t be beat. I recommend your product to everyone that asks or is looking for a new rangefinder.

[Precision Pro Golf]

Seth,

 

Thank you for getting back to me. I ended up speaking to Jonah and then Jesse ended up getting back to me via email. They sent out a new replacement today along with a prepaid shipping label to send mine back. Thanks again for the excellent customer service. I completely understand being out of the office. The only thing I would recommend for next time is to just say on the recording that the office is closed until Wednesday. Love the product and the customer service really can't be beat. I recommend your product to everyone that asks or is looking for a new rangefinder.

 

Thanks for your patience and understanding! We'll definitely put that on our recording next year when we close the office for our annual golf outing. Thanks for recommending us to other golfers. That's the best type of endorsement we can possibly receive, so it means a lot!

[1puttAU]

I received my new replacement yesterday and I tested it outside my house. Works great so far! My issue started last weekend and I have the replacement in hand within one week. Fantastic customer service! Thanks again!

[Jumpmangolfer]

I’m having a similar issue, has anyone ever had issues where there are no crosshairs to pick up objects and nothing happens when pressing any buttons? Replaced with a brand new battery and now get a reading of “E2” or what looks like an upside down 23 but still no crosshairs or ordinary operation functions.

 

Thanks!

[NRJyzr]

> @Jumpmangolfer said:

> I’m having a similar issue, has anyone ever had issues where there are no crosshairs to pick up objects and nothing happens when pressing any buttons? Replaced with a brand new battery and now get a reading of “E2” or what looks like an upside down 23 but still no crosshairs or ordinary operation functions.

>

> Thanks!

 

 

I'd suggest contacting them (Precision Pro) directly, they've got a healthy track record of good CS :)

[Precision Pro Golf]

> @Jumpmangolfer said:

> I’m having a similar issue, has anyone ever had issues where there are no crosshairs to pick up objects and nothing happens when pressing any buttons? Replaced with a brand new battery and now get a reading of “E2” or what looks like an upside down 23 but still no crosshairs or ordinary operation functions.

>

> Thanks!

 

Hi there! We are sorry to hear about this issue. I've not heard of this issue before. We'd love to learn a little more about this and make it right. Either give us a call at 888.568.6770 x1 or shoot us an email at or [email protected] or [email protected].

[Guest]

I got the same E2 error message on my NX7 Pro... did. anyone hear what to do to fix the issue?

I will be emailing Precision Pro Golf as well.

[Edward Wolfe]

Well, this thread seems to all have one thing in common! I loved this rangefinder (NX7 Pro) from the day I bought. If anyone hasn’t realized the issue here is it’s when the original battery dies and we have to replace it with the correct battery they suggest the NX2 goes nuts! Mine shows every option and icon (some dim, some darker) it doesn’t find the range at all and even if it did you can’t read the numbers because of the shading like it has the background of the entire 8 which is the basis of any number and it’s got the rain icon, north icon, both M and Yards showing all faded but showing. (Heck, I didn’t even know it had those features until I changed the battery. I figured it had to be calibrated or something but if not why does it work when we all first buy and as soon as we change out the battery it goes nuts because it’s to much of a coincidence that everyone on this post has the same issues when the battery is changed! Mine was totally unusable in my game yesterday and it cost me at least 5-7 strokes from hitting long or short. Definitely got spoiled with this once great rangefinder. Hope to hear from the support team next week I guess since they are closed on weekends. Get to play old school golf today and walk off distances like the old days lol.......

[Simp]

I had the NX7 pro and it worked great, until it didn't. The battery indicator would read "dead" when I knew it was a new battery. The laser wouldn't pick up the target very well and I needed a very clear shot of the target for it to get a reading. I finally got tired of messing with it and put it out of its misery. I bought a Bushnell and couldn't be happier. The NX7 is a good rangefinder for the money but just know going in that it's half the cost of the good ones for a reason. 

[crazygolfnut]

The past 10 or so rounds, my NX7 Pro stops working in the middle of the round.  The screen is blank.  I installed a new battery which did not help.  A playing partner suggested that I tap it hard in my hand (not on a hard surface) and it started working again.  He thought that there might be the electronic board or device that was not seated properly.  I have been doing this about once a round to keep it going.   

Edited October 17, 2020 by crazygolfnut

[Jersey23]

3 hours ago, crazygolfnut said:

The past 10 or so rounds, my NX7 Pro stops working in the middle of the round.  The screen is blank.  I installed a new battery which did not help.  A playing partner suggested that I tap it hard in my hand (not on a hard surface) and it started working again.  He thought that there might be the electronic board or device that was not seated properly.  I have been doing this about once a round to keep it going.   

Same here. My NX7 Pro had been doing this off and on and then 2 weeks ago it just would not turn on. I've had it 2.5-3 years now so it is out of the 2 year warranty - now it's just a paperweight. Precision Pro said I could trade it in for 30% off a new model but I really don't want to deal with this again in a couple of years. Really unfortunate. Tried a new battery, thought it might be a dud so even got another, and nothing. I'm looking at Bushnell now.

[crazygolfnut]

9 hours ago, Jersey23 said:

Same here. My NX7 Pro had been doing this off and on and then 2 weeks ago it just would not turn on. I've had it 2.5-3 years now so it is out of the 2 year warranty - now it's just a paperweight. Precision Pro said I could trade it in for 30% off a new model but I really don't want to deal with this again in a couple of years. Really unfortunate. Tried a new battery, thought it might be a dud so even got another, and nothing. I'm looking at Bushnell now.

 

I will probably look at Bushnell also.  Friends have had theirs for years and years with no problems.  I have enough problems on the course without fighting a bad rangefinder.  

 

[DarthFader17]

I just had this with a refurbished pro. However, when I got PRecision pro to send me a new battery, it works like a charm. No issues since battery replacement.

 

 

[DocDoc]

I have loved my NX7 Pro rangefinder from the first day I used it (a couple of years ago). Lately, in the middle of a round it will display the distance to a target far away at 4-6 yards. I have noticed lately that if I open the battery slot and then close it, the normal function returns for a few measurements then back to the error in reading. The battery is new and shows fully charges. Any thoughts?

[crazygolfnut]

 

8 hours ago, DocDoc said:

I have loved my NX7 Pro rangefinder from the first day I used it (a couple of years ago). Lately, in the middle of a round it will display the distance to a target far away at 4-6 yards. I have noticed lately that if I open the battery slot and then close it, the normal function returns for a few measurements then back to the error in reading. The battery is new and shows fully charges. Any thoughts?

 

That is what mine does.  Sometimes it works ok and other days I have to play with the battery.  Last week I replaced the battery and have no problems for three rounds.  

[Murv]

PecisionPro is having a sale during the Masters. $30-40 off depending on which product. I was going to buy one. But think I will hold off due to what I read here. Season is about over and I can use my GPS for any warm weather trips.

 

Murv

[a_gorilla]

Has anyone else had trouble picking up yardages? I was at the driving range and could target flags and spots on the ground, but once I started getting past 50 yards, it was hit or miss whether a yardage would appear and there would be vibration. When I tried shooting flags at 100 yards or more, the LCD would not return a yardage or vibrate. I've tried replacing it with multiple batteries but the problem still persists.

[cristphoto]

This thread explains to me why the vast majority of Pros use the Bushnell.  They need product reliability and accurate numbers.  To sell a laser at the price of the Precision Pro some cost cut measures might occur.  For golf tees this may work but not for high-tech electronics.  

 

Over the years I've owned four Bushnell's and they've never failed me. I just moved on to newer models. Sold the old one's to friends who still use them. 

[NRJyzr]

2 hours ago, cristphoto said:

This thread explains to me why the vast majority of Pros use the Bushnell.  They need product reliability and accurate numbers.  To sell a laser at the price of the Precision Pro some cost cut measures might occur.  For golf tees this may work but not for high-tech electronics.  

 

Over the years I've owned four Bushnell's and they've never failed me. I just moved on to newer models. Sold the old one's to friends who still use them. 

 

There have been negative Bushnell experiences posted all over the golf forums, also.  I'm guessing you've just not noticed them.  🙂

 

They've all got them.  

 

Being topical, I've been using my NX7 without any trouble since I bought it in 2019.  For what that's worth.  

 

Edited February 6, 2021 by NRJyzr

[cristphoto]

You're correct NR.  My guess is internet readers may be more likely to complain about a bad experience than to compliment a product that works fine.  

 

And my prior post wasn't meant to pick on Precision Pro but rather to point out that something typically is left out or a short cut taken when trying to make a lower cost unit.  Goes for any manufacturer. The same technology is available to everyone, just how much do they want to use.   

Edited February 6, 2021 by cristphoto

[Frankensteins Monster]

Never had trouble picking up yardages with my PP, except in fog, but I've had the low battery indicator even though it's a new battery and I have to unscrew and screw back in the battery cover.

[parforme]

I have to give my thumbs up to PP customer service.  They must have had some bad NX7s but they stand behind their products.  I have friends who have bought Bushnells and when they break, and yes they do break, Bushnell customer service is no where to be found.  

[nx7 pro]

i had my range finder for 2 years and it got wet now i doesnt work . i thought it was water tight i see water in the view finder ?  any ideas  

[llamont]

4 hours ago, nx7 pro said:

i had my range finder for 2 years and it got wet now i doesnt work . i thought it was water tight i see water in the view finder ?  any ideas  

How did water get into your range finder?  There's a difference between water resistant and water proof.  I've had my NX7 Pro for 4-5 years and well over a hundred rounds later it works like a gem. 

Edited April 5, 2021 by llamont

[nx7 pro]

im guessing from rain not sure how this happen ..  Wont buy one of these ever again  terrible 

[llamont]

38 minutes ago, nx7 pro said:

im guessing from rain not sure how this happen ..  Wont buy one of these ever again  terrible 

Did you contact the folks at Precision Pro to give them an opportunity to resolve the issue?  Not to be a jerk but water and (many) consumer electronic gadgets don’t mix (ie, cameras, mobile phones, tablets, range finders, etc.). Knocking the product’s durability when you contributed to the problem seems a bit brash.  Just my opinion but I’d give them a chance to respond. And FYI, I’ve seen other more expensive range finders bonk out just the same. 
 

Also: is the NX7 / NX7 Pro advertised as being water proof or water resistant?

Edited April 7, 2021 by llamont

[BIG STU]

On 2/6/2021 at 12:31 PM, NRJyzr said:

 

There have been negative Bushnell experiences posted all over the golf forums, also.  I'm guessing you've just not noticed them.  🙂

 

They've all got them.  

 

Being topical, I've been using my NX7 without any trouble since I bought it in 2019.  For what that's worth.  

 

I tested the original Precision Pro for another golf site many moons ago-- It is still kicking--- I did change out the battery a couple of years ago and had no problems at all---- It is still kicking