(NO BuySellTrade POSTS) (NO POLITICS!) PXG for Heros - special offering to military/active duty/reti

[CAJ4AU]

Buddy of mine ordered a set today via Hero and I piggy backed a hybrid with Evenflow 85hy in there to save on shipping... looking forward to adding it to the mix

[mavi0519]

Was Evenflow handcrafted version?

[CAJ4AU]

Was Evenflow handcrafted version?

 

You cannot tell in the picture on the site, so I doubt it but there are others here who have ordered the same setup so I am sure someone can confirm.

[RosePark]

Was Evenflow handcrafted version?

 

You cannot tell in the picture on the site, so I doubt it but there are others here who have ordered the same setup so I am sure someone can confirm.

 

Yes, all of them are handcrafted. I ordered driver, 3 wood and hyrbid

[mavi0519]

Was Evenflow handcrafted version?

 

You cannot tell in the picture on the site, so I doubt it but there are others here who have ordered the same setup so I am sure someone can confirm.

 

Yes, all of them are handcrafted. I ordered driver, 3 wood and hyrbid

 

Thank you!

[RosePark]

The 0311X 2 iron is probably gonna be my favorite out of all of them..... for $125 it's a swinging deal!!!

[JDMRN81]

I can confirm their QC and CS are lacking. I just received my second order using the heroes program. The first order they sent the wrong hybrid headcover and messed up on the length of my 8-LW irons. They were going to send the right HC but took 3 weeks with multiple calls do so. Their solution to the iron length issue was to take to a fitter to be measured and verified, even though I sent a picture showing there was a clear length difference between the 7i and 8i. A fitter is almost 1.5 hours away from me. Opened my second set today and the SF shaft in my 5i had 3 fairly large paint chips that should have been caught by QC. Their solution was for me to send the 5i back (they would provide shipping label) and will replace the shaft and send back. I'm playing tomorrow and this weekend. In frustration I agreed and the rep was to send a shipping label via email. 7 hours later and I still haven't received the shipping label. I'm honestly thinking about calling back tomorrow and demanding they build me a new one while I use the current 5i. Will send the latter back when I receive the new 5i. Am I asking too much here? I'm getting frustrated!

[AcmeGolf]

I can confirm their QC and CS are lacking. I just received my second order using the heroes program. The first order they sent the wrong hybrid headcover and messed up on the length of my 8-LW irons. They were going to send the right HC but took 3 weeks with multiple calls do so. Their solution to the iron length issue was to take to a fitter to be measured and verified, even though I sent a picture showing there was a clear length difference between the 7i and 8i. A fitter is almost 1.5 hours away from me. Opened my second set today and the SF shaft in my 5i had 3 fairly large paint chips that should have been caught by QC. Their solution was for me to send the 5i back (they would provide shipping label) and will replace the shaft and send back. I'm playing tomorrow and this weekend. In frustration I agreed and the rep was to send a shipping label via email. 7 hours later and I still haven't received the shipping label. I'm honestly thinking about calling back tomorrow and demanding they build me a new one while I use the current 5i. Will send the latter back when I receive the new 5i. Am I asking too much here? I'm getting frustrated!

 

Just confirmed this myself yesterday. I had played about 4 rounds with my irons and something just seemed off. Some shots seemed really good while others not so much. I don't pretend to put a perfect swing on it every time but again something just seemed off. My buddy owns a golf shop so it was easy to swing by and have the lofts and lies checked. Some of the clubs had lies off by as many as 3 degrees and none of the lofts were what I had ordered. Played again yesterday after the fix and they were much more consistent. I really want to love these irons...we'll see where it goes from here. The one thing I was told at the golf shop is that PXG are really soft and I may want to have the loft and lie checked regularly throughout the season. Oh las but not least...the 5 and 6 iron were 1/2" longer than ordered as well.

[chocolate_rehab]

Well, this isn't making me feel good about ordering PXG irons.

 

I was hoping ONE of the manufacturers could be trusted to build their clubs to spec.

 

Also I called to check on the status of my order and they told me they're changing to production today and should ship next week. Kind of annoyed at how long they're taking comparative to other companies - so the build better be perfect.

[JDMRN81]

I can confirm their QC and CS are lacking. I just received my second order using the heroes program. The first order they sent the wrong hybrid headcover and messed up on the length of my 8-LW irons. They were going to send the right HC but took 3 weeks with multiple calls do so. Their solution to the iron length issue was to take to a fitter to be measured and verified, even though I sent a picture showing there was a clear length difference between the 7i and 8i. A fitter is almost 1.5 hours away from me. Opened my second set today and the SF shaft in my 5i had 3 fairly large paint chips that should have been caught by QC. Their solution was for me to send the 5i back (they would provide shipping label) and will replace the shaft and send back. I'm playing tomorrow and this weekend. In frustration I agreed and the rep was to send a shipping label via email. 7 hours later and I still haven't received the shipping label. I'm honestly thinking about calling back tomorrow and demanding they build me a new one while I use the current 5i. Will send the latter back when I receive the new 5i. Am I asking too much here? I'm getting frustrated!

 

Just confirmed this myself yesterday. I had played about 4 rounds with my irons and something just seemed off. Some shots seemed really good while others not so much. I don't pretend to put a perfect swing on it every time but again something just seemed off. My buddy owns a golf shop so it was easy to swing by and have the lofts and lies checked. Some of the clubs had lies off by as many as 3 degrees and none of the lofts were what I had ordered. Played again yesterday after the fix and they were much more consistent. I really want to love these irons...we'll see where it goes from here. The one thing I was told at the golf shop is that PXG are really soft and I may want to have the loft and lie checked regularly throughout the season. Oh las but not least...the 5 and 6 iron were 1/2" longer than ordered as well.

 

Sorry to hear. Hopefully your experience with CS goes better then mine. I call back today and they were persistent that only thing they could do is have me send back and they replace the shaft and return. About a week or so I’ll be without a 5i.

[Judge Smales]

I ordered on 8/12 and will be receiving them on Tuesday. Quick turnaround IMO. But from the sounds of it, I might be received from seven 6 irons instead of 4-PW!!

[AcmeGolf]

I can confirm their QC and CS are lacking. I just received my second order using the heroes program. The first order they sent the wrong hybrid headcover and messed up on the length of my 8-LW irons. They were going to send the right HC but took 3 weeks with multiple calls do so. Their solution to the iron length issue was to take to a fitter to be measured and verified, even though I sent a picture showing there was a clear length difference between the 7i and 8i. A fitter is almost 1.5 hours away from me. Opened my second set today and the SF shaft in my 5i had 3 fairly large paint chips that should have been caught by QC. Their solution was for me to send the 5i back (they would provide shipping label) and will replace the shaft and send back. I'm playing tomorrow and this weekend. In frustration I agreed and the rep was to send a shipping label via email. 7 hours later and I still haven't received the shipping label. I'm honestly thinking about calling back tomorrow and demanding they build me a new one while I use the current 5i. Will send the latter back when I receive the new 5i. Am I asking too much here? I'm getting frustrated!

 

Just confirmed this myself yesterday. I had played about 4 rounds with my irons and something just seemed off. Some shots seemed really good while others not so much. I don't pretend to put a perfect swing on it every time but again something just seemed off. My buddy owns a golf shop so it was easy to swing by and have the lofts and lies checked. Some of the clubs had lies off by as many as 3 degrees and none of the lofts were what I had ordered. Played again yesterday after the fix and they were much more consistent. I really want to love these irons...we'll see where it goes from here. The one thing I was told at the golf shop is that PXG are really soft and I may want to have the loft and lie checked regularly throughout the season. Oh las but not least...the 5 and 6 iron were 1/2" longer than ordered as well.

 

Sorry to hear. Hopefully your experience with CS goes better then mine. I call back today and they were persistent that only thing they could do is have me send back and they replace the shaft and return. About a week or so I'll be without a 5i.

 

There will be no call to CS by me. Pretty sure it would fall on deaf ears or I might get a "We're sorry". Bottom line is that they have my money and there is no leverage to make them do anything about it. I still feel I received a decent product for a good price (compared to full retail). I would hate to think that somebody who went through a full fitting and spent $2500-$3000 for a set of irons would get this kind of quality control. I was able to fix their mistake at no cost to myself, but I would be hesitant if you don't at least have access to check their work.

[CAJ4AU]

To back up JDMRN81's QC comments.... I have had mine now for a month and although they were good something was just off. I took them to my local guy with Mitchel digital machine and every iron was 2-3* upright. Flattened them out some for another $30 and now have a totally different set of irons! No more toe pulls.

[JDMRN81]

To back up JDMRN81's QC comments.... I have had mine now for a month and although they were good something was just off. I took them to my local guy with Mitchel digital machine and every iron was 2-3* upright. Flattened them out some for another $30 and now have a totally different set of irons! No more toe pulls.

 

Glad you figured it out. I’ll be honest I’ve been extremely put off by my experience. I’m still without a 5i for past 2 weeks due to multiple chips on the steelfiber shaft. Sent out next day air and they’re supposed to send back next day air. ?

[AcmeGolf]

To back up JDMRN81's QC comments.... I have had mine now for a month and although they were good something was just off. I took them to my local guy with Mitchel digital machine and every iron was 2-3* upright. Flattened them out some for another $30 and now have a totally different set of irons! No more toe pulls.

 

I did eventually send an Email letting them know that the specs I ordered were not what I received. I was very surprised buy their response...

From:

James Russo <

[email protected]

>

 

 

Hello Sir,

 

Thank you for reaching out. I apologize that you were not satisfied with the build of your clubs. I will tell you that we calibrate our loft/lie machines twice a week and most times when clubs are measured on a different lie machine they will read very differently. As for the lengths of the clubs, we use a USGA plate with a 60 degree slant to measure the length of our clubs. If there is anything you need in the future, we would be happy to help.

 

Have a nice day.

 

Thanks,

[JDMRN81]

To back up JDMRN81's QC comments.... I have had mine now for a month and although they were good something was just off. I took them to my local guy with Mitchel digital machine and every iron was 2-3* upright. Flattened them out some for another $30 and now have a totally different set of irons! No more toe pulls.

 

I did eventually send an Email letting them know that the specs I ordered were not what I received. I was very surprised buy their response...

From:

James Russo <

[email protected]

>

 

Hello Sir,

 

Thank you for reaching out. I apologize that you were not satisfied with the build of your clubs. I will tell you that we calibrate our loft/lie machines twice a week and most times when clubs are measured on a different lie machine they will read very differently. As for the lengths of the clubs, we use a USGA plate with a 60 degree slant to measure the length of our clubs. If there is anything you need in the future, we would be happy to help.

 

Have a nice day.

 

Thanks,

 

 

When I called about my specs being off on first set I got the same. Was told if I wanted to take to a fitter to get rechecked I could or send in on my dime (they would reimburse if specs were off). Closest fitter was over an hour from me. I ended up just adjusting myself.

 

My wife and I are business owners and customer satisfaction is our number #1 priority. If a mistake was made the customer gets taken care of. Even though I now love my irons, I’m seriously thinking about dumping all of my PXG equipment out of principle. Some might think that’s being dramatic, but I’m having a hard time supporting a company with mediocre QC and poor CS.

[CAJ4AU]

Anyone receive an order without an extra gift in it? divot tool, ball marker, hat etc? My friend just got his, which was a big order and he didn't have anything extra in his box. Just curious

[wtoomey]

My first order was a set of irons, got a hat. My second was a fairway wood and hybrid...same massive box, no gift.

 

No complaints though, the deal is gift enough.

[Minarets]

Anyone receive an order without an extra gift in it? divot tool, ball marker, hat etc? My friend just got his, which was a big order and he didn't have anything extra in his box. Just curious

 

I got nothing. Was hoping for the divot tool just because i thought they looked cool. But am totally satisfied with the process, order, and quality of clubs. Gotta figure out these new irons as they haven’t been plug and play yet for me, but they sure do look purdy

[Golfer4Life]

Been able to buy a whole setup at Heroes Program prices is enough of a gift for me.

[CAJ4AU]

I got a divot tool but my buddy had a bigger order and got zero

[Stetson]

Nothing additional in my box at arrival. NBD. Now I have to figure out how to hit these things, the learning curve is massive coming from my old setup to the new

[Golfer4Life]

Nothing additional in my box at arrival. NBD. Now I have to figure out how to hit these things, the learning curve is massive coming from my old setup to the new

 

I understand the feeling. I’m going to go from Titleist AP1 (First Release) to XF irons, but I guess is not such a bad problem to have, lol....

[Stetson]

I’m going for J40 CB’s with Steelfiber 110 to 0311T with $-Taper.

 

Weight is different (120 v 110), half inch additional in shaft length and coming from no kick to a major kick has also made it strange. So lots of changes

[CAJ4AU]

The only adjusting I have had to deal with is these being a solid club longer in short irons and maybe 1.5 in the 5 and 6 compared to my iBlades. Yes, I know the lofts are a little stronger, but they feel amazing! Missed forged irons

[Shinners]

Based on your experience, How long does it take for a driver to be built and shipped?

[chocolate_rehab]

Based on your experience, How long does it take for a driver to be built and shipped?

 

They're quoting around 15 business days for orders right now, give or take a day or two. I didn't order a driver, but I did order a single club - a 5 iron to complement my current set of 0311XF.

 

I'm on day 15 (11 business days), so hoping to get it soon. Patience is not a virtue of mine. :)

[jokerusn]

Just ordered a 3w with a Tensei Pro Blue for less than what it costs for a Tensei Pro Blue. As long as what I ordered is what comes in the box, I'll be a very happy camper.

[balladm]

I got one and its a pro blue tx.

[vsproto]

So my BIL is a cop and looking at a set. Likely 5-pw. Any idea what he can expect to pay?