Why is Ping taking over two months to ship?

[BlueDogg999]

I understand with COVID and all that manufacturers are trying to catch up on sending out product. But why is Ping taking over two months to ship custom orders to dealers. I've been told by more than one dealer that Ping is much slower than the other major manufacturers (Titleist, TM). Anyone have any insight?

[MtlJeff]

I might be totally wrong on this , but i thought i remembered with some OEMs certain "custom" orders were done locally and not at the factory (like bending , specific grinds etc), so maybe if Ping is one of those there are delays further down the supply chain

 

if by custom you just mean like a different shaft, i have no clue...FWIW i ordered a Glide 3.0 Lob Wedge with a non-stock shaft and got it in 2 weeks

[greenwavegolfer]

So many reasons. First of all, they were closed longer than the other major OEMs so it stands to reason they had a larger backlog. There's also been word of them reducing the number of employees working at any given time to keep things safe for their employees which slows down the process. There's all kinds of supplier issues still with heads and shafts so it's still a luck-of-the-draw situation whether your specific heads and shafts are stocked quickly or not. I've also seen a source say that Pings shipper (FedEx) is limiting the number of packages they'll take per day from them because they're so swamped they can't accomodate all the things they're trying to ship per day. IDK how much truth there is to that last part, but having dealt with how bad FedEx is lately, I'll just say it wouldn't surprise me in the least.

 

I think the bottom line for Ping in particular is that they've taken this situation more cautiously for their employees than the other big OEMs have. They shut down quicker and for longer and seemingly have put more stringent practices in place since reopening (which makes sense with them being in a location that's a real hotbed for virus outbreaks right now in AZ). They're a private company and have chosen to do what they believe is right for their employees and their safety which I think is admirable. But at the end of the day everyone is backed up right now. I'm sure for some things Ping may be more backed up, but for others maybe they're not. I also think it's good that they're finally tempering expectations and saying 2 months. I've heard other OEMs claiming 2-3 weeks and they probably know full well they can't meet those timelines for the most part.

[animalgolfs]

This mostly deals with G710 irons on the 2mth time frame 

 

Yes, other items might take longer = less employees means from receiving to assembly to shipping the process is longer in each step

[Carolina Golfer 2]

47 minutes ago, greenwavegolfer said:

So many reasons. First of all, they were closed longer than the other major OEMs so it stands to reason they had a larger backlog. There's also been word of them reducing the number of employees working at any given time to keep things safe for their employees which slows down the process. There's all kinds of supplier issues still with heads and shafts so it's still a luck-of-the-draw situation whether your specific heads and shafts are stocked quickly or not. I've also seen a source say that Pings shipper (FedEx) is limiting the number of packages they'll take per day from them because they're so swamped they can't accomodate all the things they're trying to ship per day. IDK how much truth there is to that last part, but having dealt with how bad FedEx is lately, I'll just say it wouldn't surprise me in the least.

 

I think the bottom line for Ping in particular is that they've taken this situation more cautiously for their employees than the other big OEMs have. They shut down quicker and for longer and seemingly have put more stringent practices in place since reopening (which makes sense with them being in a location that's a real hotbed for virus outbreaks right now in AZ). They're a private company and have chosen to do what they believe is right for their employees and their safety which I think is admirable. But at the end of the day everyone is backed up right now. I'm sure for some things Ping may be more backed up, but for others maybe they're not. I also think it's good that they're finally tempering expectations and saying 2 months. I've heard other OEMs claiming 2-3 weeks and they probably know full well they can't meet those timelines for the most part.

Yes All of this as to related to PING.

I don't know about Fed EX but that certainly sounds like a very viable part of it as well. 

 

[Tommyj]

Doesn't it depend on which club and shaft you want?  Some of the more popular heads or shafts may be backordered, I don't think its 2 months across the board for everything.

[MDHoyt72]

I purchased a set of custom ping G410's in mid August of this year from The PGA Store in Paramus NJ. Still have not received them. First it was 2-3 weeks for shipment, that turned into an additional 2 weeks, which turned into two more months. Very frustrating. The PGA store should have been well aware of this and let its customers know this before choosing the Ping brand. I would have much rather waited for the next year. 

[ckay]

I think it is supply chain issues all the way down the line. Ping isn’t the only one with issues. My P770s won’t be here until December. 

[ChipNRun]

Even pre-COVID, clubfitters would say that Ping took longer for custom orders in part for image. Ping wanted customers to wait a bit longer to get clubs so that the sizzle aura would build for them awaiting the shipment.

 

Now, COVID-related factory closings have disrupted components fabrication in many industries. In the computer world, two of the smaller custom shops in my area have run out of parts for all but the simplest repairs. This includes both replacement and upgrade components. One family operation has vacated its shop, not sure if crew is operating from home or not.

[bluedot]

On 8/20/2020 at 2:08 PM, MtlJeff said:

I might be totally wrong on this , but i thought i remembered with some OEMs certain "custom" orders were done locally and not at the factory (like bending , specific grinds etc), so maybe if Ping is one of those there are delays further down the supply chain

 

if by custom you just mean like a different shaft, i have no clue...FWIW i ordered a Glide 3.0 Lob Wedge with a non-stock shaft and got it in 2 weeks

 

Either you were very fortunate and Ping had the exact club sitting there already, or I'm very unfortunate.  I ordered two Glide 3.0 wedges with Recoil shafts 5 weeks ago today; still waiting.

[johngalt312]

I ordered a custom set of i210 irons and a custom Heppler Putter on 9/17/2020 (same retailer/same order).  The irons I am waiting on; the putter was delivered yesterday 10/19/2020.

[hd.softail]

22 hours ago, johngalt312 said:

I ordered a custom set of i210 irons and a custom Heppler Putter on 9/17/2020 (same retailer/same order).  The irons I am waiting on; the putter was delivered yesterday 10/19/2020.

I'm curious what you customized on the Heppler given it has an adjustable shaft? Did you get a fixed length shaft? How'd it turn out?

[johngalt312]

7 hours ago, hd.softail said:

I'm curious what you customized on the Heppler given it has an adjustable shaft? Did you get a fixed length shaft? How'd it turn out?

Yes, fixed shaft (requested black thinking that they would do the matte black that they have done for me before, but they instead went with the black chrome) and PP58 grip.  Turned out fine/as expected (similar to the other Ping putter that I had previously custom ordered with the same fixed shaft/grip setup (instead of the adjustable nonsense)).

Edited October 21, 2020 by johngalt312

[johngalt312]

I will add: I like the feel of the Heppler, while I very much dislike(d) that of the Vault 2.0.  I am under the impression that such is contrary to popular opinion, but perhaps not or simply different strokes for different strokes (as the saying goes).

[MikeZZ]

Still waiting for a bag I ordered over two months ago. It was having club logo embroidered.

[GeorgiePorgie]

This is I was coming to see if anyone could help me with. I ordered a set of custom (black dot but custom shafts and grips) Ping G710s on Feb 9th. The day the order was placed, I had a estimated delivery date of March 31st. 😳 But, ok. Now it’s April 6, and Dicks site still says delivery date is March 31st. Does anyone know if the order # that I have to check the status on Dicks website would help, at all, if I called Ping? Or am I just stuck with Dicks and the crickets I’m getting from them? Any info would appreciated. Thanks, in advance. 

[kjbuckeye]

46 minutes ago, GeorgiePorgie said:

This is I was coming to see if anyone could help me with. I ordered a set of custom (black dot but custom shafts and grips) Ping G710s on Feb 9th. The day the order was placed, I had a estimated delivery date of March 31st. 😳 But, ok. Now it’s April 6, and Dicks site still says delivery date is March 31st. Does anyone know if the order # that I have to check the status on Dicks website would help, at all, if I called Ping? Or am I just stuck with Dicks and the crickets I’m getting from them? Any info would appreciated. Thanks, in advance. 

Dick's/GolfGalaxy's system is updated with current lead times from the OEM's. They can only give you information that the OEM is providing for ship dates. The associates at the store have no indication of when your order is shipping other than the date provided in the system. 

 

Unfortunately, all OEM's are behind and everyone calling them to check on their order doesn't help. Supply chain issues all over the place are causing delays, plus the increase in demand for golf clubs with a rising population of players is strangling the supply chain as well. 

 

To answer your question, yes, you can call PING and they can probably tell you what is holding your order up. (heads, grips, shafts, or a billion orders ahead of you.)

[Puppy_Flower]

Yup. Ordered my G425 irons back in late February (red dot, 1/4 short, no other mods). The information available to my dealer was March 23rd.

 

I'm not certain if that was for building them or shipping them but anyway here it is April 6th with no clubs. 

[Heresbb]

What is Pings phone number to check on a order status?  They don't answer the number posted on their website.

[Cshipp]

I ordered a set of g425 green dot irons stock everything and was told a ship date of 9/1/21 and the dealer called today and said ping has no idea when they’ll ship apparently they’re out of heads and shafts

[Cardoug1]

Ordered a set of G425 4 - uw June 11. Red dot 1/4 inch long everything else standard. Was told they would ship 1st week September.  Checked in on Sep 3 and was told it would be another 4 to 8 weeks. I canceled my order. No club is worth waiting 5 months for.

[BillA]

Looking to get current information on my Ping order. Apparently I am not alone. For financial reasons I have ordered ping i210 irons one at a time. No cost penalty, so I went ahead.

 

At first Dicks stated 6 to 8 weeks, and I was receiving in just over 6 weeks. My current order placed 7-14-2021, has not arrived yet. Checked with Dicks after 8 weeks. They looked up the order. Accordingly,they are having difficulty getting heads and shafts. Heads come from Viet Nam, shafts from Japan. According to their information Viet Nam was closed down due to Covid. Nothing going out, nothing coming in.

 

They projected a ship date of 9-27-2021. We will see.

 

Suggestion to Ping, supply the customer with the shipping number. As we customers wait for our orders we dont know whether the order was stolen off my front porch, or not shopped yet. Hmmmm.

 

PS, price increased 10%. I seen online another 10% price increase.

Good plan, lousy results.

[BigDaddyBazinga]

ordered set of G425 irons 4-AW, 1 1/2' longer than standard, 2 degrees upright on July 25, 2021.  Initially told 6-8 weeks. Checked with Ping mid September and told shipping date 10-8-21.  In mid October no clubs, called Ping again.  Latest estimate is sometime between early November and end of January 2022.  Been told has something to do with factory in Taiwan and shipping problems.  I had thought Ping was U.S. manufactued but evidently no longer.

[Carolina Golfer 2]

On 11/3/2021 at 5:08 PM, BigDaddyBazinga said:

Been told has something to do with factory in Taiwan and shipping problems.  I had thought Ping was U.S. manufactued but evidently no longer.

Welcome to 2021 …how was the nap 😬

 

But not to be a complete SmartWord not allowed.  PING heads are produced in Taiwan and shipped to the US and assembled here. 

[Tax77]

You people have incredible patience. No way I could spend $1000+ bucks and wait months and months for some hunk of metal with a made in Taiwan sticker on it 

[Anser3]

On 4/26/2021 at 8:45 PM, Heresbb said:

What is Pings phone number to check on a order status?  They don't answer the number posted on their website.

 

 

Ping's number is 800-474-6434.  they will not give you tracking info/order information unless you are the purchaser  (Ping does not sell direct.  You have to order the clubs through an authorized retailer.  So, the retailer is the purchaser, not you).    That said, PING cs is great. 

Edited November 5, 2021 by Anser3

[Anser3]

On 9/28/2021 at 7:16 PM, BillA said:

Looking to get current information on my Ping order. Apparently I am not alone. For financial reasons I have ordered ping i210 irons one at a time. No cost penalty, so I went ahead.

 

At first Dicks stated 6 to 8 weeks, and I was receiving in just over 6 weeks. My current order placed 7-14-2021, has not arrived yet. Checked with Dicks after 8 weeks. They looked up the order. Accordingly,they are having difficulty getting heads and shafts. Heads come from Viet Nam, shafts from Japan. According to their information Viet Nam was closed down due to Covid. Nothing going out, nothing coming in.

 

They projected a ship date of 9-27-2021. We will see.

 

Suggestion to Ping, supply the customer with the shipping number. As we customers wait for our orders we dont know whether the order was stolen off my front porch, or not shopped yet. Hmmmm.

 

PS, price increased 10%. I seen online another 10% price increase.

Good plan, lousy results.

 

 

The shipping tracking number is on the company you ordered from to give to you (Ping will send it to them ), not on Ping. 

Edited November 5, 2021 by Anser3