sale advice

[wrighterjw10]

...another one of these.  I can't decide, because I don't wanna be "that guy".

 

Bought on ebay from a reputable seller.  Sold as new with tour AD, so price went north of $600.

 

Recv'd today in just awful packaging.  No head cover, no bubble wrap.  USPS triangle box, taped together with another one to make it long enough.  No protection on the head that was rather sung in the box.  Shaking my head, I inspect closely, appears no dents.  Then, theres a slice/scrape in the plastic on the head.  Of course it has to hit the freaking paint on the crown.  

 

So here's my dilemma, the scratch is faint.  Likely can't see it from address.  But, if I had purchased from my proshop or even Dicks, no way I'd take it because it is noticeable when inspecting.  The deal was ok, the money is sort of inconsequential whether I return or not.  I'm just sort of a nut with the condition of my own clubs.  

 

What would you do?  

 

TL;DR poorly packaged, new driver arrives with small scratch on crown - return or live with it. 

[golffeen007]

If it’s plastic on the head new , I’d be returning it to the seller or asking for a replacement and ask to package it properly to avoid this again. 

[wrighterjw10]

1 minute ago, golffeen007 said:

If it’s plastic on the head new , I’d be returning it to the seller or asking for a replacement and ask to package it properly to avoid this again. 

 

plastic is on the head, and you can see where the scratch ripped through the plastic and hit the paint.  Didn't swing it, literally just unboxed and the spot on the crown of the scratch literally couldn't have been from unboxing.

[golffeen007]

1 minute ago, wrighterjw10 said:

 

plastic is on the head, and you can see where the scratch ripped through the plastic and hit the paint.  Didn't swing it, literally just unboxed and the spot on the crown of the scratch literally couldn't have been from unboxing.

That would make it “not new” for me anymore. I’d ask for a replacement if they have multiple or the money. Up to you if they offer a discounted refund for the issue. 

[wrighterjw10]

5 minutes ago, golffeen007 said:

That would make it “not new” for me anymore. I’d ask for a replacement if they have multiple or the money. Up to you if they offer a discounted refund for the issue. 

 

ok thank you, that is how I feel, but I don't want it to seem that i'm begging to save a few bucks.  I'm just sort of looking at it like, if I picked it up off the rack at Dicks, would I buy it or find another one.  Its big enough that I would put it back.   So I sort of feel slighted (although not intentional).  It was really poorly packaged.  I've bought so many clubs, I've never seen a club packaged with so little care.  This was a $650 driver too...

Edited January 25, 2021 by wrighterjw10

[golffeen007]

Nothing wrong with the morality of sending it back if this is the case. Could you share a picture of the damage? 

[wrighterjw10]

Just now, golffeen007 said:

Nothing wrong with the morality of sending it back if this is the case. Could you share a picture of the damage? 

 

yeah I want to try to capture a better picture.  its really hard because I don't want to rip the plastic on the head, and i'm sure you know that plastic is paper thin.  I'm gonna try this evening tho.

[Duffer222]

Send it back!  You’ll think about it every time you go to use it.  No thanks!

[Abh159]

37 minutes ago, wrighterjw10 said:

Recv'd today in just awful packaging.  No head cover, no bubble wrap.  USPS triangle box, taped together with another one to make it long enough.  No protection on the head that was rather sung in the box.  Shaking my head, I inspect closely, appears no dents.  Then, theres a slice/scrape in the plastic on the head.  Of course it has to hit the freaking paint on the crown.  

 

There's no reason you should feel like you're being "that guy".  If this is how they typically package their clubs I highly doubt you'll be the first person that has sent something back.

[GLF4EVR]

51 minutes ago, golffeen007 said:

If it’s plastic on the head new , I’d be returning it to the seller or asking for a replacement and ask to package it properly to avoid this again. 

This is the route I would go with.  Plus enclosing a picture when you contact the seller.  I always hold by breath then I get a club packaged that way.  Have only had to return one....so far.

[wrighterjw10]

Adding the photo.  You can see something clearly scratched and hit the crown.  It’s deep, def thru the paint.  
 

On one hand, def can’t been see at address.  But given I purchased as “new”, I feel compelled to return.

[wrighterjw10]

Also for reference, this is how it was packed...

[GLF4EVR]

Would think that mark on the crown was there before it was shipped.

 

Only response to the shipping...(emoji of hitting head on a wall).

[BYK]

If it bothered you enough to post about it, it's definitely gonna bother you if you keep it

[Rory4Pres]

That dude was trying to save every penny possible on shipping.  Bet he sold the headcover separately to maximize return.

 

Question is how many hoops you want to jump through for a small scratch.  

[golffeen007]

29 minutes ago, wrighterjw10 said:

Also for reference, this is how it was packed...

Yeah , they don't care about what happens to their merchandise to ship it out that way. Was the head separate from the shaft? If not , that may have been done before shipping. Not as terrible as it could look shipping it unprotected. Looks like stuff I've received from a couple "reputable sellers" this year. 

Edited January 25, 2021 by golffeen007

[SubaruWRX]

How about first, shoot the seller a message and explain exactly what you posted here. Give them the chance to make it right. After you get their response, then it’s up to you how to proceed. But give the seller the chance. 

[wrighterjw10]

32 minutes ago, SubaruWRX said:

How about first, shoot the seller a message and explain exactly what you posted here. Give them the chance to make it right. After you get their response, then it’s up to you how to proceed. But give the seller the chance. 

It wasn’t on this site.  I have reached out to them with no response.

 

I think you’re missing the point.  I’m not complaining (well about the packaging i guess I am).  I’m more debating if asking for a refund is reasonable.

 

My point isn’t to bash the seller, hence I haven’t named them.  It’s just asking if you were in a similar situation, WWYD.

 

I’ll leave it at that with you in order to stay on topic, and perhaps I’m taking your tone wrong.  Perhaps you aren’t comprehending the topic.

[wrighterjw10]

1 hour ago, Rory4Pres said:

That dude was trying to save every penny possible on shipping.  Bet he sold the headcover separately to maximize return.

 

Question is how many hoops you want to jump through for a small scratch.  

yeah that’s kinda where I’m at.  Just more fishing for opinions on where the line of refund/living with it is.

[Krt22]

Your request for a refund or at least some compensation for it no longer being in new condition is reasonable. Sending a brand new high dollar driver with no protection was a dumb dumb move.

Edited January 26, 2021 by Krt22

[2bGood]

If it was me, I would reach out about the issue and see what the seller suggests. If they don't have a good response I would send it back, but if they did make a reasonable attempt to make things right, I would be happy and move on. 

[Phireside]

Ask for $100 back. I bet with $100 back in your pocket and that small scratch, you'd be happy. I know I would

[llewol007]

if you are talking about a priority mail box, that is poor judgment on his part. I would never ship in that box. That is taking a big chance. I’ve shipped clubs using the triangular tube but not for a Driver, it would fit. It looks to me also that that scratch is from someone slicing through the box maybe to open it and sure enough, it caught the head. Not saying it is the buyer who did that but by the damage, that’s what it appears to me could have caused it. It’s unfortunate and I would take it up with the seller. 

[5baytjd]

Return it.  Once they have to pay for the return shipping, that "may" prompt them not to do such a crappy job of packing next time.

 

Unless they offer a significant discount, to the point you can put it out of mind since you got good value on a "blem".

[straightshot7]

Totally depends how much you want the driver and how much trouble it’s going to be to return, find another one, etc..

 

there’s just no way to answer this for you. It’s up to you. If it bothers you then return it. 
 

maybe if you tell the seller they will give you a partial refund and you’ll feel better

[wrighterjw10]

14 hours ago, llewol007 said:

if you are talking about a priority mail box, that is poor judgment on his part. I would never ship in that box. That is taking a big chance. I’ve shipped clubs using the triangular tube but not for a Driver, it would fit. It looks to me also that that scratch is from someone slicing through the box maybe to open it and sure enough, it caught the head. Not saying it is the buyer who did that but by the damage, that’s what it appears to me could have caused it. It’s unfortunate and I would take it up with the seller. 

 

I'll be honest, at first I thought it could have been me.  But, the driver sat down in the box, with the sole up.  So it would have been literally impossible for me to cut the crown.  I double checked the top flap where I cut the tape as well, nothing went through the cardboard.  Trust, if I made the cut, I would never blame the seller.  I know everyone says that, but I would never do that.

[llewol007]

Its on you OP to live with it or get your money back since the club is not to your liking. Ive been through this before and believe me, pictures say a thousand words and if you can work it out with the seller that makes both of you happy, then there you go. Ive been on the opposite side of the spectrum where I was the seller and the buyer was claiming that the club was not as described. Well after he has the item for 10 days and my pictures refuting what he said, I won my case and the buyer remorse angle quickly went away. If you are gonna do something, I suggest you do it sooner rather than later. 

[Skhacker]

I just don't get why the seller wouldn't remove the head and wrap it up well protected when shipping. Laziness frustrates me and I'd be returning it. 

[brew4eagle]

Is it possible that automotive paint scratch remover would work on it?

[5baytjd]

2 hours ago, brew4eagle said:

Is it possible that automotive paint scratch remover would work on it?

While that might be possible, if you touch it - you own it; so if it doesn't work you're SOL.  I'd be returning it "tout de suite" - translation: real damn fast.