#TheWRX: The EPIC Event at Callaway Golf. 8 Members are treated to TheWRX

[DavePelz4]

Be interested to hear what they say too....FWIW when i wanted to order a 44.5 inch driver a couple of years ago, a couple of major OEMs basically said the same thing, that they would not guarantee swingweight they would just do the best they could.

 

In the end i wasn't satisfied with that and ordered a Wishon

 

I don't understand that. Many professionals play sub 45-inch shafts. I'm sure Ping could probably accommodate you.

 

The difference is these professionals players have the luxury of access to a tour van every week. While the tour vans may deal with 50-100 players each week, they have several people working in the vans and every tool at their immediate disposal, including hot-melt machines.

 

Its much easier to accommodate 50-100 orders over the span of two or three days across 5 or 6 tour vans than the thousands of orders coming in every day to a single OEM.

 

I can see that, but I don't think you would get all that many people asking for a sub-45 inch driver.

 

Blondie had a great song called One Way or Another...clearly someone is comfortable contradicting their own posts...

 

"In any case a driver of that length is difficult to control, for example, many professionals use a sub-45 inch driver just in order to maintain control."

[Sean2]

I heard an interesting statistic on PGA Tour radio this morning. Dave Neville, the senior director of marketing for Callaway, was being interviewed and said that 70% of their PGA Tour players use the regular GBB Epic, while 30% use the GBB Epic SZ. On the European Tour the ratio is 50/50.

[QMany]

My winnings were delivered yesterday!

 

[GC70]

My winnings were delivered yesterday!

 

That's so cool!

[Sean2]

My winnings were delivered yesterday!

 

 

Matt, that's fantastic!!

 

I really like that ball, and seeing how you play those should last you until you're about my age. :-)

[mguhler]

Dang, 12 dozen. That lot would last me 10 years.

[GC70]

Anyone know how much a Callaway sleeve/adapter cost? GG told me $40 today, that seems high.

 

Thanks

[MtlJeff]

Matt plays in the midwest (where i assume there is no water) and is amazing. His grandkids are going to have to open some of those boxes!

[mackepa]

My winnings were delivered yesterday!

 

 

Nice!

[getair23]

I heard an interesting statistic on PGA Tour radio this morning. Dave Neville, the senior director of marketing for Callaway, was being interviewed and said that 70% of their PGA Tour players use the regular GBB Epic, while 30% use the GBB Epic SZ. On the European Tour the ratio is 50/50.

that was a great interview with Leadbetter. I liked when he tried to get him to say if Epic hybrids were coming in the future.

[Brizam]

My winnings were delivered yesterday!

 

 

I won't bring balls when I come visit. I'll help get rid of some of those.

[Sean2]

I heard an interesting statistic on PGA Tour radio this morning. Dave Neville, the senior director of marketing for Callaway, was being interviewed and said that 70% of their PGA Tour players use the regular GBB Epic, while 30% use the GBB Epic SZ. On the European Tour the ratio is 50/50.

that was a great interview with Leadbetter. I liked when he tried to get him to say if Epic hybrids were coming in the future.

 

I was wondering about that too.

[CircleC29]

Anyone know how much a Callaway sleeve/adapter cost? GG told me $40 today, that seems high.

 

Thanks

 

New authentic adapter from golfworks is $40 now. They recently went up in price for some reason.

[3_Jack_Par]

Thats a bummer.. Did you contact Callaway?

 

Im really interested because Im thinking of going 44 or 44.5 as well but the Epic GBB version.

Yeah, sent an email this morning through their website. It said I'd get a response within 48 hours. I'm not in a huge rush, and I'm hoping to get an answer in writing that I can share on the board, but if the answer Isn't to my satisfaction, I'll call to start bothering them.

 

Please do since I'll more in likely be chasing the rabbit down a hole on a shorter driver..

So, I never got a response from the two inquiries I sent via the website. I would have called sooner, but I've been out of town for the past week, and busy, so I hadn't gotten around to it. I called the customer service line this morning to see if they could send me a heavier weight, and they're going to do me one better, and build me a new driver to my exact specs, and exchange the one that I got a few weeks ago. I didn't ask for anything like that, but they're going to build it up exactly as I want it, including shaft length/tipping, and swingweight, checking the actual head loft, and I think even putting on the Pure Grip that I like. Needless to say, I'm extremely satisfied with this resolution, and I'm really impressed with this level of customer service! They might want to think about devoting some additional resources to their online support, but their phone support people (I talked to two different people, because I forgot about the tipping when I was talking to the first person, and called back to ask for that) were great, and it only took a few minutes to get everything resolved. This is the kind of customer service experience that wins future business.

[Warrick]

I tried to get a Pure grip, was told "no dice".

 

Good for you if you get it. Awesome they are taking care of you.

[QMany]

So, I never got a response from the two inquiries I sent via the website. I would have called sooner, but I've been out of town for the past week, and busy, so I hadn't gotten around to it. I called the customer service line this morning to see if they could send me a heavier weight, and they're going to do me one better, and build me a new driver to my exact specs, and exchange the one that I got a few weeks ago. I didn't ask for anything like that, but they're going to build it up exactly as I want it, including shaft length/tipping, and swingweight, checking the actual head loft, and I think even putting on the Pure Grip that I like. Needless to say, I'm extremely satisfied with this resolution, and I'm really impressed with this level of customer service! They might want to think about devoting some additional resources to their online support, but their phone support people (I talked to two different people, because I forgot about the tipping when I was talking to the first person, and called back to ask for that) were great, and it only took a few minutes to get everything resolved. This is the kind of customer service experience that wins future business.

I'm happy to hear this, 3 Jack Par. It sounds like they are trying to make it right. Callaway has exceptional CS.

[pitchinwedge]

So, I never got a response from the two inquiries I sent via the website. I would have called sooner, but I've been out of town for the past week, and busy, so I hadn't gotten around to it. I called the customer service line this morning to see if they could send me a heavier weight, and they're going to do me one better, and build me a new driver to my exact specs, and exchange the one that I got a few weeks ago. I didn't ask for anything like that, but they're going to build it up exactly as I want it, including shaft length/tipping, and swingweight, checking the actual head loft, and I think even putting on the Pure Grip that I like. Needless to say, I'm extremely satisfied with this resolution, and I'm really impressed with this level of customer service! They might want to think about devoting some additional resources to their online support, but their phone support people (I talked to two different people, because I forgot about the tipping when I was talking to the first person, and called back to ask for that) were great, and it only took a few minutes to get everything resolved. This is the kind of customer service experience that wins future business.

 

Fantastic result for you. Callaway is +1 in my book. Wish I could say the same about TMag.

[3_Jack_Par]

I tried to get a Pure grip, was told "no dice".

 

Good for you if you get it. Awesome they are taking care of you.

I'm not 100% on the grip, but if I don't get it, it's not a big deal. I'll just switch it out with the one I'm sending back. The swingweight would move up a point, but if they build it to d3, that'll be fine. I'm not going to notice a 1 point difference.

[3_Jack_Par]

LOL, just got an email back in response to my earlier inquiries saying I should call Customer Service.

[Sean2]

LOL, just got an email back in response to my earlier inquiries saying I should call Customer Service.

 

They always say that, but they do have great CS.

[Warrick]

My new Epic came today with flaws in the crown (small chip, and small crack in paint). I had a tee time tomorrow here in Iowa, but temps drop back off the planet this weekend, possible light snow.

 

Pissed, really wanted to hit it tomorrow.

[Hot Rod 71]

My new Epic came today with flaws in the crown (small chip, and small crack in paint). I had a tee time tomorrow here in Iowa, but temps drop back off the planet this weekend, possible light snow.

 

Pissed, really wanted to hit it tomorrow.

 

Take it out and hit it. Once temps drop call CS and talk to them. It's still under warranty even if you hit it.

[getair23]

Did Udesign come up while you guys were out there?

[Warrick]

My new Epic came today with flaws in the crown (small chip, and small crack in paint). I had a tee time tomorrow here in Iowa, but temps drop back off the planet this weekend, possible light snow.

 

Pissed, really wanted to hit it tomorrow.

 

Take it out and hit it. Once temps drop call CS and talk to them. It's still under warranty even if you hit it.

 

I ordered through Maple Hill. They are going to issue me a return label today, and have Callaway send a new one.

 

Can I get away with playing 18 today, then sending back?

[misplacedtexan83]

My new Epic came today with flaws in the crown (small chip, and small crack in paint). I had a tee time tomorrow here in Iowa, but temps drop back off the planet this weekend, possible light snow.

 

Pissed, really wanted to hit it tomorrow.

 

Take it out and hit it. Once temps drop call CS and talk to them. It's still under warranty even if you hit it.

 

I ordered through Maple Hill. They are going to issue me a return label today, and have Callaway send a new one.

 

Can I get away with playing 18 today, then sending back?

 

This is a little trickier than a normal return. If you hit it or play with it...who is to say you didn't cause the chips or crack? --- Obviously you didn't but thinking like a company.

 

Now with that being said, there is already a return issued, so they will not leave you without a driver, so play it until it comes in. (I had an issue and was told play mine until the new ones comes in)

 

However, I would take pictures of the damage with the date/show the guys/girls at Maple as backup just in case. Just cover all of your bases.

[Warrick]

My new Epic came today with flaws in the crown (small chip, and small crack in paint). I had a tee time tomorrow here in Iowa, but temps drop back off the planet this weekend, possible light snow.

 

Pissed, really wanted to hit it tomorrow.

 

Take it out and hit it. Once temps drop call CS and talk to them. It's still under warranty even if you hit it.

 

I ordered through Maple Hill. They are going to issue me a return label today, and have Callaway send a new one.

 

Can I get away with playing 18 today, then sending back?

 

This is a little trickier than a normal return. If you hit it or play with it...who is to say you didn't cause the chips or crack? --- Obviously you didn't but thinking like a company.

 

Now with that being said, there is already a return issued, so they will not leave you without a driver, so play it until it comes in. (I had an issue and was told play mine until the new ones comes in)

 

However, I would take pictures of the damage with the date/show the guys/girls at Maple as backup just in case. Just cover all of your bases.

 

I think the return will just be straight back to Callaway, not to MH, so starting to think I can probably get away with it. I am pretty gentle with my clubs, my GBB still looks almost new, and I bought it used.

 

I am not sure I can resist.

 

Joe at MH seems like a great guy, sent him a note asking where I will send it and if it is ok to run 18 with it today before shipping back.

 

Thanks guys.

[misplacedtexan83]

My new Epic came today with flaws in the crown (small chip, and small crack in paint). I had a tee time tomorrow here in Iowa, but temps drop back off the planet this weekend, possible light snow.

 

Pissed, really wanted to hit it tomorrow.

 

Take it out and hit it. Once temps drop call CS and talk to them. It's still under warranty even if you hit it.

 

I ordered through Maple Hill. They are going to issue me a return label today, and have Callaway send a new one.

 

Can I get away with playing 18 today, then sending back?

 

This is a little trickier than a normal return. If you hit it or play with it...who is to say you didn't cause the chips or crack? --- Obviously you didn't but thinking like a company.

 

Now with that being said, there is already a return issued, so they will not leave you without a driver, so play it until it comes in. (I had an issue and was told play mine until the new ones comes in)

 

However, I would take pictures of the damage with the date/show the guys/girls at Maple as backup just in case. Just cover all of your bases.

 

I think the return will just be straight back to Callaway, not to MH, so starting to think I can probably get away with it. I am pretty gentle with my clubs, my GBB still looks almost new, and I bought it used.

 

I am not sure I can resist.

 

I figured that. I know when I sent mine I had 30 days to return my "warranty" driver after I received mine. Callaway has great customer service, so it shouldn't be a problem at all. Just wanted to make sure you cover your @$$...if you know what I mean.

 

Let us know how the Animal 2 works out ;)

[Warrick]

Sweet, was told I could go ahead and play it for now, as it will most likely be next week before the replacement even ships.

 

Happy again. Thanks for the advice Hot Rod and Texan....

[3_Jack_Par]

I'm definitely hitting mine until the new one gets here. Customer service told me it would probably be around 2 days before the new one ships. Looking at how the one I have is launching, I think the head I have has more loft than stated. Even set at 8 degrees, it's launching very high. The trajectory flattens out near the apex, and it seems to keep going, but based on what I'm seeing and the Trackman numbers I saw with this head compared to the demo I hit, it really seems that there's more loft on mine. I hope the new one does actually get checked for the real loft, so I get one that's closer to the number stamped on the club.

[Brizam]

I've been struggling with my swing a bit since the trip..... I have found that while still long the SZ head is showing a strong fade bias now that my swing is a little off. While I know a good portion of this is the Indian not the arrow, i have hit my old trusty Cobra FlyZ and the right miss is not nearly as bad. But the Cobra just doesn't compete on distance. I need to get some work in on the range to get this sorted out.