Not sure what to do in this scenario. Any help or insight is appreciated

[J3H]

I'm not sure if I'm being impatient and should just wait a bit longer but I am having an issue with a shipment with something purchased on GolfWRX.

 

On March 12th, I reached out to someone to purchase a set of irons.  Prompt response and everything went fine, sent payment(even added more so he didn't lose anything post paypal fee) and asked for tracking, then I do not hear from him for a week.  After a few unanswered messages I threaten to dispute the charge with Paypal if I don't get a tracking number that day.  Boom, got a tracking number/picture of the receipt.

 

That's all well and great but then I check the tracking a couple times over the next few days and there is no movement.  The package has been received, pending acceptance, for around 2 weeks at this point.  The seller said that he will be checking with his local pack and ship place but that was last week and I haven't heard anything.  I'm at a loss of what to do here; I've missed out buying some other sets at good prices because I've been waiting on these.  I just want the irons or my money back.  

 

Has anyone ran into a situation like this before?  Does this get resolved?  Please let me know if there is more information I can give.

[GoldenBellGW]

Disregard!

Edited April 2 by GoldenBellGW

[jacob7071]

It's been my experience when a USPS package stops moving, if you call and open a lost item case, it either moves or is delivered the next day.  They may tell you it has to be more than 7 days since last movement before they can do anything, but I've been able to get a case opened if I'm adamant that I want it investigated now.  You can tell the seller to call them and open the case, or you can do it yourself. 

 

When last week did seller tell you he'd check with pack and ship?  If Mon, Tues or Wed, I'd open a Paypal dispute and let the seller know you'll close it when the clubs are delivered in the condition described in the ad or when he refunds your money.  If Thursday, they may have been closed on Good Friday and holiday weekend.  Tell him you'll open the Paypal dispute tonight.

[shankz]

If u bought it on the 12th it seems like he didn’t bother to print out a label until a week later when you threatened with a dispute. Any feedback on the seller? I don’t buy from members without good feedback so yet to run into any problems so far. 

Edited April 2 by shankz
Spelling

[J3H]

33 minutes ago, shankz said:

If u bought it on the 12th it seems like he didn’t bother to print out a label until a week later when you threatened with a dispute. Any feedback on the seller? I don’t buy from members without good feedback so yet to run into any problems so far. 

His feedback is 100% and I went and read some old comments of his and nothing seems to be off and he seems to be selling a lot of things on here as well.

Edited April 2 by J3H

[J3H]

1 hour ago, jacob7071 said:

It's been my experience when a USPS package stops moving, if you call and open a lost item case, it either moves or is delivered the next day.  They may tell you it has to be more than 7 days since last movement before they can do anything, but I've been able to get a case opened if I'm adamant that I want it investigated now.  You can tell the seller to call them and open the case, or you can do it yourself. 

 

When last week did seller tell you he'd check with pack and ship?  If Mon, Tues or Wed, I'd open a Paypal dispute and let the seller know you'll close it when the clubs are delivered in the condition described in the ad or when he refunds your money.  If Thursday, they may have been closed on Good Friday and holiday weekend.  Tell him you'll open the Paypal dispute tonight.

I am going to call USPS myself tomorrow morning to have them open a lost claim.

 

He told me he checked with the pack and ship place on the 25th, which would be Wednesday; looks like I may be opening a paypal dispute soon as well.  I appreciate the insight; I will let you know what happens.

[shankz]

3 minutes ago, J3H said:

His feedback is 100% and I went and read some old comments of his and nothing seems to be off and he seems to be selling a lot of things on here as well.

Oh ok. I would be frustrated as well if tracking didn’t tell me what’s going on and it being almost a month. As long as you used PayPal goods and services you should be protected but still sux.

[eddiebigeddie]

Who's the Seller?

[dmecca2]

26 minutes ago, J3H said:

I am going to call USPS myself tomorrow morning to have them open a lost claim.

 

He told me he checked with the pack and ship place on the 25th, which would be Wednesday; looks like I may be opening a paypal dispute soon as well.  I appreciate the insight; I will let you know what happens.

Never dealt with a pack and ship place, but I imagine the package passing through an extra set of hands makes for more problems.

[Valtiel]

1 hour ago, J3H said:

He told me he checked with the pack and ship place on the 25th

 

29 minutes ago, dmecca2 said:

Never dealt with a pack and ship place, but I imagine the package passing through an extra set of hands makes for more problems.

Agreed. If the seller did actually drag his feet and wait 7+ days to ship just to go to some middleman pack & ship place i'd be a bit peeved, and if that is his only shipping option then he should be a lot more timely. 

[LPSISCO]

I’m not sure I understand the “received, acceptance pending” status. If you received it, you accepted it, right? 

[cwhite71883]

13 minutes ago, LPSISCO said:

I’m not sure I understand the “received, acceptance pending” status. If you received it, you accepted it, right? 

that means the shipping place has received the package, not the buyer. 

[LPSISCO]

I read it as “the shipper received the package, but acceptance is pending”. 

 

Hence my question. If the shipper received it, how is their acceptance of it pending? 

 

Maybe I’m just tired though 🤷🏻‍♂️

[zip7111]

21 minutes ago, LPSISCO said:

I read it as “the shipper received the package, but acceptance is pending”. 

 

Hence my question. If the shipper received it, how is their acceptance of it pending? 

 

Maybe I’m just tired though 🤷🏻‍♂️

Google “shipment received package acceptance pending”.  It should answer your question.

[LPSISCO]

I mean, it’s USPS so I shouldn’t be surprised. I’ve probably shipped 2,000 packages in my career with FEDEX and UPS and I’ve never seen that message until this thread.

 

I have had 5 packages from USPS in the last month or so. One was never found (despite the shipper opening a lost item search at his PO, and calling my PO as well). One arrived a week late because, when it made it to NJ, it went from the Kearny hub to the Jersey City hub to the Kearny hub to “out for delivery” to the Kearny hub one last time before it actually made it to my PO. One came only one day late. Two came on time. 

 

Needless to say, I won’t ship via USPS. As bad as their service is, their tracking is 100 times worse; its literally useless. 

[Bad9]

You really need to post the sellers Wrx username. Its one thing that it seems to be hung up in some kind of USPS limbo but it is also clear that the seller didn't ship for a week, ignored your messages asking for info and to me (and many others here) that is unacceptable. Don't want to deal with someone like that and we should be aware of who these guys are. Make sure you leave feedback which to me is neutral at best at this point.

[clinkinfo]

4 hours ago, J3H said:

I am going to call USPS myself tomorrow morning to have them open a lost claim.

 

He told me he checked with the pack and ship place on the 25th, which would be Wednesday; looks like I may be opening a paypal dispute soon as well.  I appreciate the insight; I will let you know what happens.

 

 

You don't have to wait and call, you should be able to start a lost mail help form on the USPS side.  

 

https://www.usps.com/help/missing-mail.htm

 

I'm not sure what would cause "package acceptance pending".  Maybe an incorrect dimension or incorrect postage paid?  Thats a bit odd, it implies it was handed to USPS unless there's a weird arrestment between usps and the pack and ship.

[clinkinfo]

1 hour ago, LPSISCO said:

I read it as “the shipper received the package, but acceptance is pending”. 

 

Hence my question. If the shipper received it, how is their acceptance of it pending? 

 

Maybe I’m just tired though 🤷🏻‍♂️

 

 

I guessed in my post, perhaps the pack and ship provides dimensions and weights, plus puts the postage rate on the box?  But maybe something was labeled wrong?

 

If something is wrong, USPS perhaps doesn't accept the package and it gets stuck in this weird place until the sender fixes the issue?  I don't know that to be the case, but ups and FedEx will adjust rates and bill the corrected amount when something is off.  My usps will refuse to take the package at all if something is incorrect on the label.

 

[puresurfr]

The “Shipment Received, USPS Package Acceptance Pending” message means that your package has been received by the postal service as part of a large shipment, but it has not been individually scanned at the sorting facility yet.

 

*The craziest part about the USPS is that often a package has not been scanned or moved for weeks but once u file a claim, they somehow find it and deliver it to u.  Go UPS for real tracking and lets not even start on how Fedex basically has the worlds most excuses for delayed shipments......almost every other package has Bar label unreadable

[Tzoid]

Not to get the OP spun up any more than he is but I don't think he can open a case with the shipper.  Only the person that paid them and shipped the item can open a lost package case. I would personally be pissed if the seller waited a week and ghosted you until you threatened him to respond.  Please invite him to this thread and name who the seller is so we can get his side of the story. Crap behavior tarnishes the forum and this qualifies as crap behavior. 

Edited April 3 by Tzoid

[J3H]

16 hours ago, eddiebigeddie said:

Who's the Seller?

 

13 hours ago, Bad9 said:

You really need to post the sellers Wrx username. Its one thing that it seems to be hung up in some kind of USPS limbo but it is also clear that the seller didn't ship for a week, ignored your messages asking for info and to me (and many others here) that is unacceptable. Don't want to deal with someone like that and we should be aware of who these guys are. Make sure you leave feedback which to me is neutral at best at this point.

 

FlaBoy239

 

[J3H]

Thank you all for all the information, I'm appreciative people were willing to help.

[ode]

1 hour ago, J3H said:

Thank you all for all the information, I'm appreciative people were willing to help.

Hopefully the package will show up in the system and all will be well!

[jacob7071]

14 hours ago, puresurfr said:

The “Shipment Received, USPS Package Acceptance Pending” message means that your package has been received by the postal service as part of a large shipment, but it has not been individually scanned at the sorting facility yet.

 

*The craziest part about the USPS is that often a package has not been scanned or moved for weeks but once u file a claim, they somehow find it and deliver it to u.  Go UPS for real tracking and lets not even start on how Fedex basically has the worlds most excuses for delayed shipments......almost every other package has Bar label unreadable

I'm pretty sure it means the pack & ship place has created a USPS label, which generated a tracking number, and has taken the package from the seller, but either has not yet delivered it to USPS or they have delivered it along with a bunch of others, and USPS hasn't scanned them all in.  Either way, enough time has passed that the package should be on its way to the buyer (or really, delivered to the buyer) by now.  

 

11 hours ago, Tzoid said:

Not to get the OP spun up any more than he is but I don't think he can open a case with the shipper.  Only the person that paid them and shipped the item can open a lost package case. I would personally be pissed if the seller waited a week and ghosted you until you threatened him to respond.  Please invite him to this thread and name who the seller is so we can get his side of the story. Crap behavior tarnishes the forum and this qualifies as crap behavior. 

USPS is good about letting the recipient open an investigation into a lost package as long as you have a tracking number.  It's different from a claim for reimbursement, which I'm sure can only be filed by the sender.  

[Tzoid]

9 minutes ago, jacob7071 said:

I'm pretty sure it means the pack & ship place has created a USPS label, which generated a tracking number, and has taken the package from the seller, but either has not yet delivered it to USPS or they have delivered it along with a bunch of others, and USPS hasn't scanned them all in.  Either way, enough time has passed that the package should be on its way to the buyer (or really, delivered to the buyer) by now.  

 

USPS is good about letting the recipient open an investigation into a lost package as long as you have a tracking number.  It's different from a claim for reimbursement, which I'm sure can only be filed by the sender.  

This type of behavior is unacceptable and like I said previously tarnishes the Golf WRX BST that is based on respect and trust by the members. The USPS in the few times I had a problem with shipments asked me to have the shipper contact the local Post office that received the package but I guess it's not a hard rule. The buyer should not have to chase down his clubs so if I were him the PayPal dispute would be filed a week ago. 

Edited April 3 by Tzoid

[Olde Maroon]

@FlaBoy239

Welcome to the thread. Care to weigh in? 

[jacob7071]

5 minutes ago, Tzoid said:

This type of behavior is unacceptable ...

I can't tell if you're referring to my suggestion that the OP contact USPS or to the seller's delay in shipping and failure to provide updates.  

[Tzoid]

Really ???  Nothing to do with you brother....  The Seller and the forum having this discussion about a transaction and how not to sell and treat others is unacceptable. 

[puresurfr]

34 minutes ago, jacob7071 said:

I'm pretty sure it means the pack & ship place has created a USPS label, which generated a tracking number, and has taken the package from the seller, but either has not yet delivered it to USPS or they have delivered it along with a bunch of others, and USPS hasn't scanned them all in.  Either way, enough time has passed that the package should be on its way to the buyer (or really, delivered to the buyer) by now.  

 

USPS is good about letting the recipient open an investigation into a lost package as long as you have a tracking number.  It's different from a claim for reimbursement, which I'm sure can only be filed by the sender.  

 

Im just quoting off what it means from the USPS website but im glad u can interpret what it means better than them.

[Greenie]

Op I would go ahead and file a PP claim. The seller should be more concerned than he appears to be. It is still his item until you receive it. You shouldn't have to do the leg work.