Getting payment for item that was lost but later delivered

[Wilkeytex]

Sold an item on the BST, received payment promptly and I shipped UPS next day. About a week later, buyer contacted me and said UPS lost package and I need to file a claim and provide a refund. A day later, after confirming with UPS that item was lost in transit, I refunded buyer (all of this through PayPal and our communication through golfwrx forum).

Today, the item has been confirmed as delivered to buyers address. Contacted buyer and he says he’s out of town for 2 weeks and will ship the item back upon his return. Doubt the putter will last 2 weeks on his doorstep.

Now I’m out the putter and the $. Do I have any recourse through golfwrx? PayPal?

Any thoughts or suggestions/recommendations?

Thanks

[Bad9]

I would get in touch with PP first

[Buzzkill]

2 hours ago, Bad9 said:

I would get in touch with PP first

I’d send member an invoice for delivered item.  Don’t worry about package on door step, that’s on them.

Edited January 30, 2021 by Buzzkill

[kdog25]

This is exactly why I’d be hesitant to sell right now. I just read an article that people are still getting Xmas gifts that were delayed. I figured it was a matter of time until this scenario hit the board. Hopefully the op gets his putter back. 

[tomuch23]

I ordered some grips on ebay in the beginning of December. We all know how bad usps was so I wasn't expecting them anytime soon. After the 31st day I messaged the seller and asked him to refund the purchase as there was no movement for over 24 days. I ended up getting the grips 8 days later which I promptly sent back the next day. The guy your dealing with wanted a refund after only a week? He's probably going to give you a rough time. More then likely he's lying about the not home deal but I hope he finds someone to send it back. Asking for a refund only a week into usps delivery is not to sharp on his end and they shouldn't have granted it that soon either. 

[SubaruWRX]

Ask him to call someone in the neighborhood to pick it up and hold it until he returns. 

[Wilkeytex]

Thanks for the input. I did ask the buyer to have someone pick the package up for him and secure it....but now he says he will return the package to me when gets back. I don’t know what to think. Not sure why he doesn’t want the putter all of the sudden and now plans to return it 2 weeks from now?

I’ll contact PayPal as suggested. Thanks....

[Skhacker]

Just ask him to send it back if possible. Didn't you already get paid through the insurance claim?

 Sucks though. Shipping is sketchy these days. 

Edited January 30, 2021 by Skhacker

[Wilkeytex]

No. I initiated the insurance claim when UPS confirmed lost in transit. But I guess the process for the claim to go through takes some time. UPS responded to my claim when the package was found and scheduled for delivery. Subsequently, my claim was terminated and packaged confirmed as delivered. So I’m still out the $ and the putter.

[Skhacker]

9 minutes ago, Wilkeytex said:

No. I initiated the insurance claim when UPS confirmed lost in transit. But I guess the process for the claim to go through takes some time. UPS responded to my claim when the package was found and scheduled for delivery. Subsequently, my claim was terminated and packaged confirmed as delivered. So I’m still out the $ and the putter.

That sucks. Hopefully the buyer does the right thing. 

[third-times-a-charm]

I wouldn’t have refunded while in limbo like that, leaves you in this situation 

 

ive had some close calls with Usps last two months with packages taking up to two weeks but luckily my buyers were accommodating and opted to wait it out

[TwistedSister]

I just had this happen here.  I refunded the buyer and the next day the package was delivered.  The buyer just refused the paypal payment... If it happened here and the buyer has good rep you should be ok.  I was.  Good reason to check feedback. 

[MtlJeff]

5 hours ago, SubaruWRX said:

Ask him to call someone in the neighborhood to pick it up and hold it until he returns. 

 

This seems to be the most reasonable "real world" scenario. Assuming someone still wants the product, or to just maintain their position as an honest person to do a transaction with

 

I can't imagine any situation where someone doesn't have a friend or relative that can pick up something off their porch if they are out of town. 

 

 

[tomuch23]

Definitely get the ball rolling with a PayPal claim if you can. I wouldn't wait 2 weeks to see what happens. Sometimes a claim gets things moving even when "no one's home". 

[brew4eagle]

Agree with others, contact PayPal.  They could just reverse the refund and honor the original transaction.  Makes more sense to me vs having it shipped back.

[golffeen007]

If the buyer wanted a refund after a 1 week , it sounds like a remorseful buyer or got another putter cheaper.
It’s odd that ups initiating a claim after only a week. Transit stops updating for 3/4 days regularly with ground services. 
Being they’re still in contact , even away, I’d let them know you’ve starting a thread about the situation. Maybe invite them here. Could make what seems like a difficult situation a little more transparent for the buyer to make the right move. 

[Wilkeytex]

Thanks everyone for the input. I was just trying to do the right thing with the refund. In hindsight, I guess I jumped the gun. PayPal was no help. Hopefully the buyer sends back the putter. Lesson learned on the whole refund process for me. 

[Golfrnut]

15 hours ago, Wilkeytex said:

Thanks everyone for the input. I was just trying to do the right thing with the refund. In hindsight, I guess I jumped the gun. PayPal was no help. Hopefully the buyer sends back the putter. Lesson learned on the whole refund process for me. 

 

Well, the buyer has to options here really...reject the delivery and have them return to sender or...keep the club and essentially commit fraud for keeping an item he has not paid for.

[seus777]

Did the buyer have some feedback on prior buys/sells on here? 

 

Sounds to me he/she thinks they will get away with a free putter now. Hope it works out in your favor.

[golffeen007]

On 2/1/2021 at 11:07 AM, Golfrnut said:

 

Well, the buyer has to options here really...reject the delivery and have them return to sender or...keep the club and essentially commit fraud for keeping an item he has not paid for.

This is why it may be best to invite the WRX member in the thread. It could pressure them to handle in a timely manner being they have the money and the putter.
I hope this works out for you OP but something smells stinky. 

[lefty1978]

How much time passed from when you refunded to when the item was delivered?

[ELL92399]

On 1/29/2021 at 9:46 PM, Wilkeytex said:

Sold an item on the BST, received payment promptly and I shipped UPS next day. About a week later, buyer contacted me and said UPS lost package and I need to file a claim and provide a refund. A day later, after confirming with UPS that item was lost in transit, I refunded buyer (all of this through PayPal and our communication through golfwrx forum).

Today, the item has been confirmed as delivered to buyers address. Contacted buyer and he says he’s out of town for 2 weeks and will ship the item back upon his return. Doubt the putter will last 2 weeks on his doorstep.

Now I’m out the putter and the $. Do I have any recourse through golfwrx? PayPal?

Any thoughts or suggestions/recommendations?

Thanks

I don’t believe for a second that the buyer is out of town.

[cval]

Did you get your money back from UPS?

 

[mikewohlwend]

On 2/3/2021 at 11:38 AM, golffeen007 said:

This is why it may be best to invite the WRX member in the thread. It could pressure them to handle in a timely manner being they have the money and the putter.
I hope this works out for you OP but something smells stinky. 

 

Inviting the buyer to the thread is still the best option. But yet it hasn't been done yet.

[cval]

If you got your money from a UPS insurance claim the club is no longer yours. If not he should ship the club back to you. 

[Payton1020]

Where? If it's my 'hood, I'll snatch it up for ya. 

[golffeen007]

@Wilkeytex hasn't been on since 2-1 and something's keeping them from inviting the buyer here , so maybe it all worked out in the wash?  

[brew4eagle]

4 hours ago, cval said:

If you got your money from a UPS insurance claim the club is no longer yours. If not he should ship the club back to you. 

See post #9, UPS canceled the claim when item was delivered.

[MH2]

This happened to me a while back and I refunded the buyer and of course 2 days later the shaft was delivered. The buyer was really patient as it was almost 4 weeks before he asked for a refund. He paid again as soon as the shaft showed up so it did work out in the end 

[Tzoid]

It's getting to be a nightmare selling and shipping these days.  It surprises me you had an issue with UPS and it's usually US Postal that is a train wreck. I hope 

this person does the right thing and returns the club or pays you for it.   I would think UPS is not going to pay an insurance claim in an item they delivered. 

 

I sold and shipped a set of Irons to a member on November 30th US Postal and they still haven't been delivered.  The member I sold them to has been awesome 

and understanding because he has tracking and knows the situation with USPS and their problems.  I refunded his money 2 weeks ago and filed a claim and basically

wrote off the Irons.  This morning the member texts me a screen shot from USPS  tracking showing they finally made it to the distribution center in his town.  The Irons

are expected to be delivered this week and he will be making payment once he receives them.  Over 60 days for a USPS 2 day Priority mail shipment.  

 

    I hope this works out for you