PXG delivery times and customer service excellent experience

[bopper53]

I was a Ping guy for 30 years and I have absolutely nothing bad to say about them. I respect the Ping Company immensely and they make a great product.

 

With that said, I attended a demo day several months ago and was blown away by the PXG Gen 4 P irons with the MMT shafts. so stable and so easy to hit with great feel.

 

Now I have 12 PXG clubs in the bag and couldn't be happier. The PXG hybrid is spectacular for me.

 

On to the story, My neighbor has a set of Srixon irons on order for the past 45 days and was frustrated and he cancelled them.  We played two weeks ago and he liked my irons so much he contacted PXG to set up a custom fitting.

 

The $50.00 and one hour on range custom fitting was done on 12/7 and he got the irons and fairway woods today 12/14.... One week later.

 

PXG seems to be one of those companies that people either love or loathe, but in my experience they do what they say they will do and more importantly I checked all of my clubs and they were exact on the lengths and lies.

[MtlJeff]

They are in a good position for whatever reason. In my experience it would seem unlikely any one company has a mastery of the supply chain that no one else has figured out--But be that as it may, they are in an advantageous stocking position and this is great for them.

 

I also just bought PXG's and they shipped 16 days later. Pretty good stuff.

 

Their CS also seems very good as you say. Very polite and helpful.

[jjfcpa]

You would have to post this!  Dang, I've been looking for a reason not to order a set of Gen 3's.  That's all I need is another set of clubs.  

[MtlJeff]

Just now, jjfcpa said:

You would have to post this!  Dang, I've been looking for a reason not to order a set of Gen 3's.  That's all I need is another set of clubs.  

 

Exactly, you need them. Buy them ASAP

[gridironesq]

9 minutes ago, jjfcpa said:

You would have to post this!  Dang, I've been looking for a reason not to order a set of Gen 3's.  That's all I need is another set of clubs.  

My gen3 P irons order was submitted late afternoon last Wednesday and they’re shipping out today.  That’s with upgraded shafts and custom specs.  

[doubleeagle]

My Father-in-law took advantage of the Black Friday pricing on a set of 0211DC irons. He is 2 years into retirement from a global sales company and he had nothing but great things to say about the customer service. They allowed him to ask questions and come back later in the day with more questions. The sales rep told him to ask for him no matter who he got on the phone as he would walk him through the process. He placed the order on Black Friday and had them in hand 7 to 8 business days from then and that was ground from AZ to NC.

[ilikegolf26]

1 hour ago, bopper53 said:

I was a Ping guy for 30 years and I have absolutely nothing bad to say about them. I respect the Ping Company immensely and they make a great product.

 

With that said, I attended a demo day several months ago and was blown away by the PXG Gen 4 P irons with the MMT shafts. so stable and so easy to hit with great feel.

 

Now I have 12 PXG clubs in the bag and couldn't be happier. The PXG hybrid is spectacular for me.

 

On to the story, My neighbor has a set of Srixon irons on order for the past 45 days and was frustrated and he cancelled them.  We played two weeks ago and he liked my irons so much he contacted PXG to set up a custom fitting.

 

The $50.00 and one hour on range custom fitting was done on 12/7 and he got the irons and fairway woods today 12/14.... One week later.

 

PXG seems to be one of those companies that people either love or loathe, but in my experience they do what they say they will do and more importantly I checked all of my clubs and they were exact on the lengths and lies.

Seems the people that hate them have never hit their clubs. They just don’t like the commercials or Bob (for political reasons). 

[MtlJeff]

18 minutes ago, ilikegolf26 said:

Seems the people that hate them have never hit their clubs. They just don’t like the commercials or Bob (for political reasons). 

 

I always found he sounded like Mcgruff the crime dog in the commercials.

 

But i'm gonna full on embrace it. Every time i stick one it's gonna be "Nobody hits shots like me guys, PERIOD"

 

No one will get it. But i will find it hilarious

[bopper53]

18 hours ago, jjfcpa said:

You would have to post this!  Dang, I've been looking for a reason not to order a set of Gen 3's.  That's all I need is another set of clubs.  

 Gen 3's are reduced to $133.00 per club right now with MMT shafts which are 60.00 a shaft at Golfworks.

 

Or you can do the 7 or 11 club deal.

Edited December 15, 2021 by bopper53

[Nixhex524]

I recently bought a Gen 2 0811 XF head back from a friend of mine.  It was in like new condition and after only two rounds while cleaning it, I noticed bubbles forming where the composite meets the metal on the crown... bummer.. big time.  I loved that head.  Long story short, I called PXG and explained my situation, sent them pics, and they had an 0211 head out to me in less than a week.  

 

I will say, I do not like the 0211 as much, it's good, but not the XF.  Doesn't matter though, I was a big fan of the way they handled it and will continue to try and give them my money.

[sunbeltgolfer]

I ordered a set of Gen 3 0311 XP on Saturday over the website. Got an email this morning tha the clubs have shipped. My bag has been all Titeist for several years. Wanted a set of T300, but not wanting to wait eight weeks minimum to get them. 

Edited December 20, 2021 by sunbeltgolfer
spell correct

[i*windows]

Ordered from PXG UK on friday - excellent chat with Mike in sales, but they wont be here for 6 weeks, I'm guessing that the clubs are being built in the US and shipped out. There is snow on the ground so I'm not overly bothered about the delay. It will be my first ever set of custom fit clubs - and not the brand I was planning to buy, but the price is very good and the clubs perform pretty well 😉

[Soccerrick10]

These stories mimic my experiences too. Great customer service and great delivery times. 
 

Compare that to what I’m going through from TaylorMade. I’ve just received my 5th email notification that the P790’s I ordered August 8th are now delayed to January 3rd - almost 5 months if they keep this date. 
 

But, I played the Gen 1 irons and really liked them. I now have the following:

Gen 4 X driver

Gen 4 XF 3w

Gen 4 X 5 and 7

Gen 4 XF 25* hybrid

Gen 3 6-G irons

Forged 54* and 58*
and just because, 6-G 0211 ST irons 

 

This stuff is so good, the 790’s will probably get sold while new along with my full Sim driver, woods and hybrids. I was going to update them throughout the year as the next releases replacing Sim2’s came out. But TaylorMade won’t be getting a dime from  me in the foreseeable future. 
 

I know Bob Parsons is polarizing. But, the guy is from my generation, served our country, was wounded in action, admittedly came from nothing and is now a billionaire. Compare that to the faceless head of companies like TaylorMade and I’ll support PXG every time. 

Edited December 15, 2021 by Soccerrick10

[lotbean21]

5 hours ago, i*windows said:

Ordered from PXG UK on friday - excellent chat with Mike in sales, but they wont be here for 6 weeks, I'm guessing that the clubs are being built in the US and shipped out. There is snow on the ground so I'm not overly bothered about the delay. It will be my first ever set of custom fit clubs - and not the brand I was planning to buy, but the price is very good and the clubs perform pretty well 😉

I understand PXG clubs in UK are assembled/built by Diamond Golf in West Sussex.

Edited December 15, 2021 by lotbean21

[lefthack]

I think PXG are in a good place as a company. They are small enough to be agile, but are now big enough to have a chunk of market and tour pros. They are also not cash strapped or investor tied, so they have flexibility. 

 

Nike almost had that in golf, but golf wasn't a big enough slice.

[Ripken08]

12 hours ago, bopper53 said:

 Gen 3's are reduced to $199.00 per club right now with MMT shafts which are 60.00 a shaft at Golfworks.

 

Or you can do the 7 or 11 club deal.

Huh?  I ordered last Gen 0311P Wednesday and they are $133 a club with MMT.

[ramesq1]

I had my fitting on Dec 4th for the Gen 3 P, MMT shafts and 2 degrees flat,  and they will be delivered today before 2pm! And I am in Miami.  

[toc]

The fitting fee stinks and the shipping fees really stink, BUT if you have a PXG store nearby I highly recommend the experience as they can get around the shipping cost (and expedite orders) and, from what I hear, the fitting fee too sometimes.

[ilikegolf26]

1 hour ago, toc said:

The fitting fee stinks and the shipping fees really stink, BUT if you have a PXG store nearby I highly recommend the experience as they can get around the shipping cost (and expedite orders) and, from what I hear, the fitting fee too sometimes.

If you’re paying shipping on anything other than 0211 then you’re doing it wrong. 

Edited December 15, 2021 by ilikegolf26

[bopper53]

4 hours ago, Ripken08 said:

Huh?  I ordered last Gen 0311P Wednesday and they are $133 a club with MMT.

Your right.

[BirdieBob]

1 hour ago, ilikegolf26 said:

If you’re paying shipping on anything other than 0211 then you’re doing it wrong. 

 

Correct...I pay no shipping charge nor a sales tax charge on my PXG purchases.

 

discountdansgolf.com

[slalomdude]

2 hours ago, ramesq1 said:

I had my fitting on Dec 4th for the Gen 3 P, MMT shafts and 2 degrees flat,  and they will be delivered today before 2pm! And I am in Miami.  

How is everyone liking the MMT shaft? Any problems adjusting to the extra light shaft. Seems crazy light having played steel all my life. I am now down to modus 105’s and they seem light !

[phil75070]

3 hours ago, toc said:

The fitting fee stinks and the shipping fees really stink, BUT if you have a PXG store nearby I highly recommend the experience as they can get around the shipping cost (and expedite orders) and, from what I hear, the fitting fee too sometimes.

You can save on shipping for sure if you have a nearby PXG store as you can have your clubs shipped there. I have now bought a driver and 0211DC irons separately from them and in regard to the shipping fee it seems like a lot, but I have never seen clubs packed and shipped from other OEMs like PXG does. The driver I ordered not only came in their distinctive shipping box, but also came shrink wrapped. The padding inside the box on the driver and the irons I bought from them was incredible. I am sure part of that shipping fee goes toward the packaging and I feel it is well worth it.

 

I had a set of irons shipped to the local PXG store and, when I got there, they had already opened the box and checked to make sure that what was in the box was exactly what I had ordered. I thought that was a nice touch!

[GrandStranded]

20 hours ago, jjfcpa said:

You would have to post this!  Dang, I've been looking for a reason not to order a set of Gen 3's.  That's all I need is another set of clubs.  

If I remover correctly, like me, you’re also a senior. Go with the XPs and MMT 60 shafts and thank me later.

[mason82]

I’ll be getting fit at the Dallas store Saturday. Should be fun.

[Sparty4202]

PXG is opening a new store in the Detroit area on 12/20/2021.

[Frisco Kid]

The staff at the Dallas shop is great.  The PXG return procedure however, leaves a lot to be desired.  I bought the 2011 DC irons off the rack when they dropped to $75.  It’s my fault I didn’t get a fitting but the shafts weren’t a fit for me.  I did a spec check and found the right shaft.  I thought I’d be able to return them and pay the 15% restock fee then use the remaining proceeds towards the new set with proper shafts.  Turns out I have to wait for a return label then return them to the corporate hq then wait two weeks for my refund.  I had to order the new set with a separate charge.  Sure would’ve been easier to do it all in one transaction and not been out an entire new charge for a second full set while waiting for the refund.

 

Again my fault for not getting fit initially but certainly not a consumer friendly process if you have to return / replace.

Edited December 16, 2021 by Frisco Kid

[Frisco Kid]

1 hour ago, john myrbch said:

If I remover correctly, like me, you’re also a senior. Go with the XPs and MMT 60 shafts and thank me later.

Try the Cypher shafts as well…they’re solid and I had better results than the MMT, you mmmv…

[Soccerrick10]

3 hours ago, slalomdude said:

How is everyone liking the MMT shaft? Any problems adjusting to the extra light shaft. Seems crazy light having played steel all my life. I am now down to modus 105’s and they seem light !

I love the MMT shafts.  At 67, I’ve had plenty of time to adjust to lighter shafts. 😄

[i*windows]

21 hours ago, lotbean21 said:

I understand PXG clubs in UK are assembled/built by Diamond Golf in West Sussex.

wonder why I was quoted six weeks then. oh well