Club Champion debacle....what to do?
So I was fit for a driver shaft at Club Champion, a Ventus Blue 6S was the shaft that preformed best for me. So here's where things go off the rails:
I had a golf trip to a very well known golf destination which I was hopeful my shaft would've been ready for, so after 2 weeks of no communication I sent my fitter an email..no reply, I sent a follow up email..no reply. I tried calling Club Champion and would sit on hold every time, often times leaving a message asking for a call back, twice I left messages and nobody called me back. I managed to get a gentleman on the phone a couple days before my trip who said my shaft was ready for the build, and said he would look into if he could get it built and I could pick up from their location so I could have it for the trip, he never called me back or followed up so I chalked it up to a loss, I was ok with the delay bc of COVID and delays of such. So long story short when I returned the shaft still hasn't begun the build, add another email with no reply from my fitter. I sent another email and finally the fitter responded, I told him to cancel the order and after that did he finally try to help, he had the shaft sent to him and he built it, a week later I received it, 32 days later. When I received the shaft it looked like it was 5 years old, scratches all over, marks and chips as well. I mean, ALL over. I contacted the fitter who blamed the shipping paper and never apologized, simply said "interesting". He told me to use the shaft while he finds out what to do, so I take it to play and on the FIRST shot the head spins around, the adapter is very loose and the head is easily able to move around when secured in the loft sleeve. I text him this time and he again didn't apologize, he offered me 15% off the order and said I could take the shaft in and have the Downton Chicago location fix it, can't fix the scratches but can fix the adapter. I tell him I will only accept a return and refund, he doesn't reply to any more of my texts....
I have never experienced such unprofessional behavior or service, I spent $470 on this and what I got was a defective shaft with scratches and chips all over the paint. I am a very understanding and non confrontational person, but I am livid. I have completely lost all excitement for this shaft and lost all confidence in Club Champion as a business. It certainly feels to me he is doing everything in his power to not let me get a refund on my order.
Does anybody have any direction for me? A similar experience? Are any WRXr's out there reading this?? I can't believe what has happened.
Attached are some images, it was hard to capture the marks on the shaft as its an iPhone and hard to focus, however, they looks like circular milling marks covering the entire shaft.