Kirkland Signature (Costco) golf balls (MERGED) (NO BST POSTS)

[tennistim777]

Costco has a 90 day return policy. Why return your golf balls so soon? I personally want to give this time to play out. If they get enough bad press online(websites), and or to their customer service center, they may decide to let us keep these first shipments in good faith and refund us our money. I've had other instances where companies have done that....just a thought.

[bhj83]

Yeah I will probably hang on to them for a bit. I did leave a review on their site. Hopefully they're becoming aware of the issue.

[gioreeko]

> @tennistim777 said:

> Costco has a 90 day return policy. Why return your golf balls so soon? I personally want to give this time to play out. If they get enough bad press online(websites), and or to their customer service center, they may decide to let us keep these first shipments in good faith and refund us our money. I've had other instances where companies have done that....just a thought.

 

It's a lifetime guarantee, it's only 90 days on certain electronic stuff like tv's, computers, phones, etc. They're the best.

[Ohpoh]

Played two rounds with the new versions and had no problem with cut balls. They perform well. I played srixon xv’s, prov1x, and the older four piece Kirkland balls. With the 29.99 price for two dozens I will still buy these in a heartbeat

[Stanks]

If it's any consolation, I cut a Srixon Z-Star XV today with a sand wedge. Oh, and I told you all that KSIGs aren't the greatest. You get what you pay for.

[jpdx]

 

[Phireside]

looks like a couple right in to the forehead

[tennistim777]

To those that are unhappy with the quality/durability of this new gen ball, I would strongly encourage them to take a few minutes and visit Costco's website for this ball and leave your negative review(could take up to 72 hours for it to post online). I do believe strongly that we have strength in numbers. That coupled with a few negative website reviews may get Costco's attention to do the right thing to right the ship. You know one thing we can all agree on is if Costco can get this ball right, at that price, it would be a game changer in the industry, at least for those who aren't brand loyal. The original ball was proof of that. Imagine if that original ball, as good as it was, was stocked in stores at all times. I do believe it would had put a dent in the overpriced other big name brand balls. With a putter and wedges soon to come, I think Costco is in it to win it. They just need to correct this new ball first....thoughts?

[jpdx]

> @TheShaun said:

> looks like a couple right in to the forehead

 

haha. Yes they do look like it. But I can assure those strokes that caused the smilies were not bladed. Funny enough, I did blade intentionally a few that left no marks. Go figure.

 

 

[jpdx]

> @tennistim777 said:

> To those that are unhappy with the quality/durability of this new gen ball, I would strongly encourage them to take a few minutes and visit Costco's website for this ball and leave your negative review. I do believe strongly that we have strength in numbers. That coupled with a few negative website reviews may get Costco's attention to do the right thing to right the ship. You know one thing we can all agree on is if Costco can get this ball right, at that price, it would be a game changer in the industry, at least for those who aren't brand loyal. The original ball was proof of that. Imagine if that original ball, as good as it was, was stocked in stores at all times. I do believe it would had put a dent in the overpriced other big name brand balls. With a putter and wedges soon to come, I think Costco is in it to win it. They just need to correct this new ball first....thoughts?

 

I’m sure they not only know about the issues, but I have a feeling the visit this very thread. No proof but just a feeling. Besides, I think someone said they took the ball down from the website.

 

Edit: I stand corrected. They’re still up

[soregongolfer]

> @jpdx said:

> > @tennistim777 said:

> > To those that are unhappy with the quality/durability of this new gen ball, I would strongly encourage them to take a few minutes and visit Costco's website for this ball and leave your negative review. I do believe strongly that we have strength in numbers. That coupled with a few negative website reviews may get Costco's attention to do the right thing to right the ship. You know one thing we can all agree on is if Costco can get this ball right, at that price, it would be a game changer in the industry, at least for those who aren't brand loyal. The original ball was proof of that. Imagine if that original ball, as good as it was, was stocked in stores at all times. I do believe it would had put a dent in the overpriced other big name brand balls. With a putter and wedges soon to come, I think Costco is in it to win it. They just need to correct this new ball first....thoughts?

>

> I’m sure they not only know about the issues, but I have a feeling the visit this very thread. No proof but just a feeling. Besides, I think someone said they took the ball down from the website.

>

> Edit: I stand corrected. They’re still up

 

Really? They were gone last night. I wanted to read reviews and got denied. I think I'll see what others are saying now.

Edit: They are, indeed, back up and people are complaining about the cover.

 

[grm24]

> @soregongolfer said:

> > @jpdx said:

> > > @tennistim777 said:

> > > To those that are unhappy with the quality/durability of this new gen ball, I would strongly encourage them to take a few minutes and visit Costco's website for this ball and leave your negative review. I do believe strongly that we have strength in numbers. That coupled with a few negative website reviews may get Costco's attention to do the right thing to right the ship. You know one thing we can all agree on is if Costco can get this ball right, at that price, it would be a game changer in the industry, at least for those who aren't brand loyal. The original ball was proof of that. Imagine if that original ball, as good as it was, was stocked in stores at all times. I do believe it would had put a dent in the overpriced other big name brand balls. With a putter and wedges soon to come, I think Costco is in it to win it. They just need to correct this new ball first....thoughts?

> >

> > I’m sure they not only know about the issues, but I have a feeling the visit this very thread. No proof but just a feeling. Besides, I think someone said they took the ball down from the website.

> >

> > Edit: I stand corrected. They’re still up

>

> Really? They were gone last night. I wanted to read reviews and got denied. I think I'll see what others are saying now.

> Edit: They are, indeed, back up and people are complaining about the cover.

>

 

And some of the 5 star reviews are from people that have not even played the new ball. Go figure. Case in point. Sounds like a Costco apologist from WRX left this review.

 

 

[soregongolfer]

> @grm24 said:

> > @soregongolfer said:

> > > @jpdx said:

> > > > @tennistim777 said:

> > > > To those that are unhappy with the quality/durability of this new gen ball, I would strongly encourage them to take a few minutes and visit Costco's website for this ball and leave your negative review. I do believe strongly that we have strength in numbers. That coupled with a few negative website reviews may get Costco's attention to do the right thing to right the ship. You know one thing we can all agree on is if Costco can get this ball right, at that price, it would be a game changer in the industry, at least for those who aren't brand loyal. The original ball was proof of that. Imagine if that original ball, as good as it was, was stocked in stores at all times. I do believe it would had put a dent in the overpriced other big name brand balls. With a putter and wedges soon to come, I think Costco is in it to win it. They just need to correct this new ball first....thoughts?

> > >

> > > I’m sure they not only know about the issues, but I have a feeling the visit this very thread. No proof but just a feeling. Besides, I think someone said they took the ball down from the website.

> > >

> > > Edit: I stand corrected. They’re still up

> >

> > Really? They were gone last night. I wanted to read reviews and got denied. I think I'll see what others are saying now.

> > Edit: They are, indeed, back up and people are complaining about the cover.

> >

>

> And some of the 5 star reviews are from people that have not even played the new ball. Go figure. Case in point. Sounds like a Costco apologist from WRX left this review.

>

>

>

I think his was the very first review. I replied to it and let him know this was a new ball, but Costco didn't post it. Notice all of the "no" he got regarding whether or not his review as helpful?

[gioreeko]

> @tennistim777 said:

> To those that are unhappy with the quality/durability of this new gen ball, I would strongly encourage them to take a few minutes and visit Costco's website for this ball and leave your negative review. I do believe strongly that we have strength in numbers. That coupled with a few negative website reviews may get Costco's attention to do the right thing to right the ship. You know one thing we can all agree on is if Costco can get this ball right, at that price, it would be a game changer in the industry, at least for those who aren't brand loyal. The original ball was proof of that. Imagine if that original ball, as good as it was, was stocked in stores at all times. I do believe it would had put a dent in the overpriced other big name brand balls. With a putter and wedges soon to come, I think Costco is in it to win it. They just need to correct this new ball first....thoughts?

 

Costco always does the right thing, you'll get your money back. I'm sure it's a fixable problem, I'm no ball construction expert, but who knows, maybe they took the cookies out of the oven too early this batch, lol. I'm sure they'll fix the problem or find a new supplier to make their balls.

[OrangeGravy]

> @gioreeko said:

> > @tennistim777 said:

> > Costco has a 90 day return policy. Why return your golf balls so soon? I personally want to give this time to play out. If they get enough bad press online(websites), and or to their customer service center, they may decide to let us keep these first shipments in good faith and refund us our money. I've had other instances where companies have done that....just a thought.

>

> It's a lifetime guarantee, it's only 90 days on certain electronic stuff like tv's, computers, phones, etc. They're the best.

 

It used to be lifetime on that stuff also. People would buy a TV in the early plasma days and just return it every year for the newer model and they eventually had to put a limit on it. It was like a TV lease with lifetime upgrades. I'd like to know how many tv's got returned for Super Bowl weekend and Xmas time back then

[monks66]

> @snagy2000 said:

> > @monks66 said:

> > > @DLev45 said:

> > > I'm still playing the K4. I'm down to about 4 dozen now. I never even tried the K3 because the cheap, glossy-looking cover made me suspect of its performance from the get-go, but I was looking forward to the KP1.

> > >

> > > I'm certainly out after cut-gate.

> >

> > i was anticipating the KP1 too, its ashame the construction is horrible...the price is cheap, but come on....

>

> Man, you're almost so believable...

 

Do you troll everyday or just today?

[Hateto3Putt]

18 holes, 2 bunkers, one tree hit really hard (pulled 3 wood).

 

Ball still looks great, performed great, really loved the puttability (maybe because I drained 2 over 15 feet=$$).

 

After every hole I inspected the ball expecting to see dents, flaws, smilies, discolorations, scuffs, etc.

 

No issues. None.

 

I realize 18 holes is not a true scientific test, but so far, so good. Overall, the ball performed great.

 

YMMV

[awtryau89]

Titleist rep was at my club yesterday and I showed him this. He already knew...You don't think they are monitoring Costco??? Well he said this is not a cover issue so to speak. This is a bonding failure. He said that the cover on these balls would be less durable than normal but the splitting and cuts were from the cover not holding onto the inner layer. When it separates, the outer cover tears easily. He said if this happened with a ProV1, it would tear even easier than these. He doesn't know if this was just a bad run but it can be fixed with better temperature control and or they had a bad run of urethane. He said if they can get this fixed, expect a ball less durable than a Titleist that will show scuffs and small peeling from wedge shots but the tearing should go away.

[monks66]

> @awtryau89 said:

> Titleist rep was at my club yesterday and I showed him this. He already knew...You don't think they are monitoring Costco??? Well he said this is not a cover issue so to speak. This is a bonding failure. He said that the cover on these balls would be less durable than normal but the splitting and cuts were from the cover not holding onto the inner layer. When it separates, the outer cover tears easily. He said if this happened with a ProV1, it would tear even easier than these. He doesn't know if this was just a bad run but it can be fixed with better temperature control and or they had a bad run of urethane. He said if they can get this fixed, expect a ball less durable than a Titleist that will show scuffs and small peeling from wedge shots but the tearing should go away.

 

nice input!

[monks66]

> @Hateto3Putt said:

> 18 holes, 2 bunkers, one tree hit really hard (pulled 3 wood).

>

> Ball still looks great, performed great, really loved the puttability (maybe because I drained 2 over 15 feet=$$).

>

> After every hole I inspected the ball expecting to see dents, flaws, smilies, discolorations, scuffs, etc.

>

> No issues. None.

>

> I realize 18 holes is not a true scientific test, but so far, so good. Overall, the ball performed great.

>

> YMMV

 

> @Hateto3Putt said:

> 18 holes, 2 bunkers, one tree hit really hard (pulled 3 wood).

>

> Ball still looks great, performed great, really loved the puttability (maybe because I drained 2 over 15 feet=$$).

>

> After every hole I inspected the ball expecting to see dents, flaws, smilies, discolorations, scuffs, etc.

>

> No issues. None.

>

> I realize 18 holes is not a true scientific test, but so far, so good. Overall, the ball performed great.

>

> YMMV

 

what was the feel like? harder or softer than the K4?

[cristphoto]

> @awtryau89 said:

> Titleist rep was at my club yesterday and I showed him this. He already knew...You don't think they are monitoring Costco??? Well he said this is not a cover issue so to speak. This is a bonding failure. He said that the cover on these balls would be less durable than normal but the splitting and cuts were from the cover not holding onto the inner layer. When it separates, the outer cover tears easily. He said if this happened with a ProV1, it would tear even easier than these. He doesn't know if this was just a bad run but it can be fixed with better temperature control and or they had a bad run of urethane. He said if they can get this fixed, expect a ball less durable than a Titleist that will show scuffs and small peeling from wedge shots but the tearing should go away.

 

This was my results after two rounds with the new ball. No tearing but a couple smudges in the cover similar to what I would get on a TP5X or Z-Star. I’m going with the Titleist rep in assuming there was a bad batch made and it will soon be fixed.

 

 

[North Butte]

I guess one difference in Costco, being a "members club" type thing, is they can fix a manufacturing issue like this and sell just as many balls as they would have if the problem never happened. A commercial OEM like Callaway would have to pull a new model off the market completely if they let a few thousand totally useless balls get sold, that product's market share wouldn't recover in a million years.

[DavePelz4]

> @jpdx said:

> > @tennistim777 said:

> > To those that are unhappy with the quality/durability of this new gen ball, I would strongly encourage them to take a few minutes and visit Costco's website for this ball and leave your negative review. I do believe strongly that we have strength in numbers. That coupled with a few negative website reviews may get Costco's attention to do the right thing to right the ship. You know one thing we can all agree on is if Costco can get this ball right, at that price, it would be a game changer in the industry, at least for those who aren't brand loyal. The original ball was proof of that. Imagine if that original ball, as good as it was, was stocked in stores at all times. I do believe it would had put a dent in the overpriced other big name brand balls. With a putter and wedges soon to come, I think Costco is in it to win it. They just need to correct this new ball first....thoughts?

>

> I’m sure they not only know about the issues, but I have a feeling the visit this very thread. No proof but just a feeling. Besides, I think someone said they took the ball down from the website.

>

> Edit: I stand corrected. They’re still up

 

The product and corporate communications people are well aware of the site, this thread and issues with the balls. I'm 99.99% sure they have at least 2 team members who have participated in the thread since the beginning and have only asked questions. I've talked/emailed with people in Washington as well as regional folks. Because they didn't allow employees to buy the original 4 piece ball, I gave 2 sleeves to the regional marketing person. As I shared yesterday, the CS folks weren't aware of the quality concerns with some of the balls but they are aware now.

[Luckyguy705]

Enough about the golf ball, I want that Ksig putter in the pictures on Costco's website!

[PuttCurseRepeat]

> @"North Butte" said:

> I think this is closer to the truth. A lot of people are just hoping that somehow, some way TItleist will starting selling them Pro V1's cheaper. Don't hold your breath. I don't think our local hot dog places didn't lower their prices when Costco came to town and everybody knows how great a deal Costco has on 'dogs!

 

I think most people with access to the K-Sig won't give a flying fart what Titleist does with their balls if Costco can keep up availability this time around.

 

[North Butte]

> @PuttCurseRepeat said:

> > @"North Butte" said:

> > I think this is closer to the truth. A lot of people are just hoping that somehow, some way TItleist will starting selling them Pro V1's cheaper. Don't hold your breath. I don't think our local hot dog places didn't lower their prices when Costco came to town and everybody knows how great a deal Costco has on 'dogs!

>

> I think most people with access to the K-Sig won't give a flying **** what Titleist does with their balls if Costco can keep up availability this time around.

>

You lot have been predicting the death of the entire golf ball industry for, what, about 2-1/2 years now. Always with the if this, if that, if whatever.

 

The only thing Costco has yet been able to sell in any meaningful quantity is the K3 which has maybe a 0.1% market share, if that, at the moment.

 

But keep predicting it. Who knows, one day you might be right.

[third-times-a-charm]

The original ksig was a fluke. It was always meant to be a cheap ball, and cheap balls do cheap ball things.

 

I have no idea why people 'expect' these balls to perform like $40 balls that have millions in research tied into them. Mind boggling.

[tennistim777]

> @soregongolfer said:

> > @grm24 said:

> > > @soregongolfer said:

> > > > @jpdx said:

> > > > > @tennistim777 said:

> > > > > To those that are unhappy with the quality/durability of this new gen ball, I would strongly encourage them to take a few minutes and visit Costco's website for this ball and leave your negative review. I do believe strongly that we have strength in numbers. That coupled with a few negative website reviews may get Costco's attention to do the right thing to right the ship. You know one thing we can all agree on is if Costco can get this ball right, at that price, it would be a game changer in the industry, at least for those who aren't brand loyal. The original ball was proof of that. Imagine if that original ball, as good as it was, was stocked in stores at all times. I do believe it would had put a dent in the overpriced other big name brand balls. With a putter and wedges soon to come, I think Costco is in it to win it. They just need to correct this new ball first....thoughts?

> > > >

> > > > I’m sure they not only know about the issues, but I have a feeling the visit this very thread. No proof but just a feeling. Besides, I think someone said they took the ball down from the website.

> > > >

> > > > Edit: I stand corrected. They’re still up

> > >

> > > Really? They were gone last night. I wanted to read reviews and got denied. I think I'll see what others are saying now.

> > > Edit: They are, indeed, back up and people are complaining about the cover.

> > >

> >

> > And some of the 5 star reviews are from people that have not even played the new ball. Go figure. Case in point. Sounds like a Costco apologist from WRX left this review.

> >

> >

> >

> I think his was the very first review. I replied to it and let him know this was a new ball, but Costco didn't post it. Notice all of the "no" he got regarding whether or not his review as helpful?

 

Per Costco's website: "Please keep in mind that once you've submitted your review, it may take up to 72 hours to appear."

[dasams]

> @soregongolfer said:

> > @jpdx said:

> > > @tennistim777 said:

> > > To those that are unhappy with the quality/durability of this new gen ball, I would strongly encourage them to take a few minutes and visit Costco's website for this ball and leave your negative review. I do believe strongly that we have strength in numbers. That coupled with a few negative website reviews may get Costco's attention to do the right thing to right the ship. You know one thing we can all agree on is if Costco can get this ball right, at that price, it would be a game changer in the industry, at least for those who aren't brand loyal. The original ball was proof of that. Imagine if that original ball, as good as it was, was stocked in stores at all times. I do believe it would had put a dent in the overpriced other big name brand balls. With a putter and wedges soon to come, I think Costco is in it to win it. They just need to correct this new ball first....thoughts?

> >

> > I’m sure they not only know about the issues, but I have a feeling the visit this very thread. No proof but just a feeling. Besides, I think someone said they took the ball down from the website.

> >

> > Edit: I stand corrected. They’re still up

>

> Really? They were gone last night. I wanted to read reviews and got denied. I think I'll see what others are saying now.

> Edit: They are, indeed, back up and people are complaining about the cover.

>

What has changed is that the expected availability of 10/15 has been removed.

 

 

[dasams]

> @third-times-a-charm said:

> The original ksig was a fluke. It was always meant to be a cheap ball, and cheap balls do cheap ball things.

>

> I have no idea why people 'expect' these balls to perform like $40 balls that have millions in research tied into them. Mind boggling.

Mind boggling?? Costco described the ball as suitable for tournament play and a lot of people agreed. That description was different from the K3 and KP1 that Costco describes as "a high performance ball suitable for recreational and competitive play."