PGA TOUR Superstore - disappointing!!!

[adkipper]

Just made my first ever purchase on pgatoursuperstore.com. After hitting a friend's Exotics CBX 3 wood, I was blown away...and had to have it. So, after seeing it online at a very favorable price, I clicked "buy." When I got home today, FedEx had left the package at my door...and I was pumped to go out this afternoon to give it a crack.

 

Little did I know, despite purchasing what I thought was a "brand new" club, I opened the box to find a 3 wood that had been hit multiple times (pictures attached). I called the local PGA TOUR Superstore that fulfilled the order...the clerk's solution was for me to take the plastic off of the head, and to then see if it looked like it had been hit (?!!?!?!?!?!!).

 

This will be my first AND LAST time shopping with PGA TOUR Superstore. Very, very disappointed. And yes, I will be returning this club.

 

[third-times-a-charm]

I mean yeah, its obviously been hit, but the shrink wrap from the TEE factory is still on it so its probably fine. If you got it for a 'good price' and the face is new underneath then who cares?

[nsxguy]


 


 

 

 

 

 

[grant2145]

Was it a custom order?  Otherwise it is just like buying off the rack at any retail shop that tapes up clubs for serious buyers to hit if a specified demo isn't available. 

[BMC]

Great first post!

[SetTheBarrHigh]

It's usually better to call customer service, rather than a store clerk. I purchased a 'new' putter from them online and arrived with a fair amount of chatter from being on the display green prior to shipment. They offered me the option of a discount or full refund. I felt like it was pretty fair.

[nuttinbutapeanut]

It looks brand new ? I was expecting a few sky marks and chipped paint......lol

[JAMH03]

@adkipper if you really can't stand it then switch it out. But you're probably gonna love it. I'd just take the replace the icky grip with your favorite, off hack off an inch of shaft and then proceed to beat your friend brains in. You're really gonna enjoy that club.

[1s1k]

Clickbait

[JDCON]

I’ve always had a good experience at the PGA Tour Superstore. Golf Galaxy is a whole different story.

[Manbearpig13]

Jesus who cares. Still has the wrapper on it.

[JMA1181]

They have a 90 day guarantee on their club purchases, I’m sure they would return it if there was a problem or you just simply didn’t like it and wanted to exchange it. When I was there last, I went through some wedges that looked like they had been hit and picked the ones I preferred, that’s the advantage of going to the store. I can tell you my experiences with the PGA Store and a specific fitter that works there has been great. I have purchased irons, wedges, and a driver from there all this year.

[BrianMcG]

OP, You should go read that article about Ken Green, and then come back and delete this post.

[Davidv]

Another wasted click.

[BYK]

Lol if they sent it to you without the plastic, you’d think it was new

I’d just play it, but it’s obviously your call

[cgasucks]

Me personally even though the club is structurally sound I would take it back or at least demand a partial refund to compensate for giving me a "demo" club instead of one that has never been hit.

[ProphetLogic]

Take the plastic off and see what it looks like. It's going to be "used" after the first time you hit it anyway. Cars and clubs I'm ok with test drives, I draw the line at condoms.

[Red4282]

Lol all they had to do was a quick wipe and you would never have known

[straightshot7]

On the bright side, it looks like the sweet spot went relatively unscathed.

[SubaruWRX]

Can the SJW’s unite and help this guy?

 

Hahaha. Great first post. Clickbait or not, that was a funny one.

[Viktoryred3]

It’s a club, not your wife to be....

 

[14mh]

> @cgasucks said:

> Me personally even though the club is structurally sound I would take it back or at least demand a partial refund to compensate for giving me a "demo" club instead of one that has never been hit.

 

Go stomp your feet and demand some money back on a club that is a 2 yr old model and in the plastic. You deserve to keep the club and get at least 80% of the purchase price in a gift card!

[bubbagump]

man people are getting more fickle and ridiculous in here by the day

[rynobucket]

And my local Golf Galaxy should have all clubs marked as used since they remove the plastic before putting them on the sales floor

[SubaruWRX]

> @Viktoryred3 said:

> It’s a club, not your wife to be....

>

 

That was also likely hit a few times before purchase...

[NDGolfer13]

> @SubaruWRX said:

> > @Viktoryred3 said:

> > It’s a club, not your wife to be....

> >

>

> That was also likely hit a few times before purchase...

Coming in hot......... ?

 

[skia4life89]

I just love how some people on here act like NOTHING bothers them. If you paid for a NEW club, it should come brand new. I also would be upset if I purchased a new club and it obviously had been hit. With or without plastic.

[12aces]

> @skia4life89 said:

> I just love how some people on here act like NOTHING bothers them. If you paid for a NEW club, it should come brand new. I also would be upset if I purchased a new club and it obviously had been hit. With or without plastic.

 

same here, I was expecting a different response from the Golfwrx community

[VNutz]

> @skia4life89 said:

> I just love how some people on here act like NOTHING bothers them. If you paid for a NEW club, it should come brand new. I also would be upset if I purchased a new club and it obviously had been hit. With or without plastic.

 

I'm on board with this as well. If I purchase brand new I expect brand new, not a floor demo. This is not uncommon with PGASS as there was a member here with a similar story but with a putter just a few weeks back. It's a shady move on their part IMO.

[brew4eagle]

I'll never buy clubs from PGASS online either. Bought a "new" putter that was delivered looking quite used. It may have never been sold before, so "new" in their eyes, but someone gave that putter a good beating in the putter corral. Had lots of large dings and scratches.