The Peoples Clubs

[mqmh_03]

I think it must have been a miscommunication here and it's unfortunately the OP had said experience, but as noted above, I would say the majority of the customer interactions with Will has been positive. I, for one have had nothing but the best customer service and prompt communication via email from Will and I've been purchasing clubs/shafts from him for the last 3 years. YMMV I guess

[IamMarkMac]

I've been thinking about getting clubs from Peoples. By the number of people here backing him up, I'm thinking I just might...

[Krt22]

> @wobgon said:

> Everyone keeps saying they are sorry the OP had a bad experience......After reading his post, I would guess that he has a lot of bad experiences and I am having trouble feeling sorry that he had this one.

 

Agreed. HE had a bad experience, but a lot of it seems to stem from his own expectations. Sending ultimatums/deadlines to a small shop building boutique clubs generally doesn't work out well. His "investigative" work also seems a bit off. First his comment on golf works. He was to send them to Golf Works as an outside service, not necessarily to purchase from them (ie likely can purchase them direct) so not sure what that "point" has to do with anything. Lastly his reaching out to an "executive level contact" at a large OEM. What does that have to do with buying some Muiras with custom shafts from a small specialty builder? Seems like nothing more than a smear attempt because he didnt get his fancy clubs prior to his big trip

[IamMarkMac]

> @Krt22 said:

> > @wobgon said:

> > Everyone keeps saying they are sorry the OP had a bad experience......After reading his post, I would guess that he has a lot of bad experiences and I am having trouble feeling sorry that he had this one.

>

> Agreed. HE had a bad experience, but a lot of it seems to stem from his own expectations. Sending ultimatums/deadlines to a small shop building boutique clubs generally doesn't work out well. His "investigative" work also seems a bit off. First his comment on golf works. He was to send them to Golf Works as an outside service, not necessarily to purchase from them (ie likely can purchase them direct) so not sure what that "point" has to do with anything. Lastly his reaching out to an "executive level contact" at a large OEM. What does that have to do with buying some Muiras with custom shafts from a small specialty builder? Seems like nothing more than a smear attempt because he didnt get his fancy clubs prior to his big trip

 

I'm wondering what all the "excuses" were. Maybe they were valid?

[adam2883]

Not sure what happened with your experience but I have been working with Will for several years. Have gotten a few tour heads from him, shafts, and couple club builds and have never had anything short of fantastic experiences.

[Troutfly]

Interesting, I suppose if a man wanted a set of expensive_______ I would probably reach out to my trusty large oem "executive level contact" first.

[mizuno player]

> @Krt22 said:

> > @wobgon said:

> > Everyone keeps saying they are sorry the OP had a bad experience......After reading his post, I would guess that he has a lot of bad experiences and I am having trouble feeling sorry that he had this one.

>

> Agreed. HE had a bad experience, but a lot of it seems to stem from his own expectations. Sending ultimatums/deadlines to a small shop building boutique clubs generally doesn't work out well. His "investigative" work also seems a bit off. First his comment on golf works. He was to send them to Golf Works as an outside service, not necessarily to purchase from them (ie likely can purchase them direct) so not sure what that "point" has to do with anything. Lastly his reaching out to an "executive level contact" at a large OEM. What does that have to do with buying some Muiras with custom shafts from a small specialty builder? Seems like nothing more than a smear attempt because he didnt get his fancy clubs prior to his big trip

 

You should re read how post. He was told everything would ship in a certain time frame. It did not. Then communication from Will stopped.

He only mentioned after many communications he was going away. Or something like that.

Again, I had a good experience with him. It doesn't mean his experience is invalid.

 

If you are in business long enough you have situation where time frames are missed. Products sent wrong etc... It's all in how you handle the problems. Not the easy stuff. Everyone can do easy.

 

When someone has a bad experience with a supplier on here that person is usually ripped a new one. I had a horrible experience with scratch golf. Clubs took like two months longer to get. Retail not custom. Communication started well and halted. The clubs were built badly and the specs were off. Now . I did not start a thread about it. I have chimed in on other threads to give my story. I am glad most people had a great experience with them. I however did not. It happens. I am sorry they went out business. The name was cool and their ideas were good. ( Hopefully National is here long haul. )

 

Just like in this case. Maybe both parties were having bad days or weeks. His experience is valid and he shouldn't be slammed for it or attacked personally.

I also agree some of the added information was not needed.

 

[Golfrnut]

> @"flip flappy" said:

> Isn't Will a member on here? Seems like he used to be a regular poster but I don't remember seeing anything lately from him.

 

Yes he is, and used to be a sponsor if I'm not mistaken. Don't think you'll find too many here that have the same story the OP did. Will's credibility here speaks on it's own and much more reputable than someone that created their first post to rant because Will probably had better things to do than deal with it.

[Judge440]

Will has been awesome to deal with over the years in my experiences.

[DreamGolf88]

Ordered as set from of Miuras from Will and couldn’t be happier. His communication and build was top notch! Guessing there is another side to this story.

[Hot Rod 71]

OP, when did you place your order?

[Mitchell]

Personally have a few extremely positive experiences with Will, wherever the breakdown in communication occurred, hope OP is able to get a set sorted to his satisfaction from some source according to his desired timeline in near future.

[skisnutz]

Will is one the good guys on WRX. Very happy with my purchase from him and how he took care of every detail. Always let me know what was going on while I waited for the build to be completed and shipped out. OP will not discourage me from working with Will again and again.

[HiSpeed48]

> @"Hot Rod 71" said:

> OP, when did you place your order?

 

The new Baby Blades were announced on Masters week, so probably sometime around then.

 

The timeline just seems so short.

[toc]

I love these threads, god help me I love them so.

[bjno1300]

> @MountainKing said:

> Business don't have to do business with anybody if they don't think it will benefit them. Businesses do have to make money and he probably viewed your sale as a risk with the deadline vs an easy sale in front of him. I probably wouldn't be huge on a customer giving me a deadline either, especially in a situation where I had to send something to another company and it was out of my hands.

>

> I'd be curious to see how the actual interactions between both were....and also interested in how the "authorities" part plays out.

 

It’s bad business. If they agreed on a price and this guy ordered his clubs with a 1.5 week window and after a month I tell you that I’m going out of town and I need my clubs that’s not unreasonable and for him to cancel order then that’s messed up. There are 2 sides to every story but for you guys to jump on the op out of the gate is a little premature. I for one have not had the best interactions with Will but whatever I just don’t buy stuff from him it’s that easy. If I was the OP and he’s telling the truth I’d be p$ssed too and as someone who runs a business i there are certain laws when you have an agreement I just don’t know who would really mess with it.

 

 

[bladehunter]

> @Huskiegolfer05 said:

> > @kcsf said:

> > Lol, good luck. You really think any government agency really cares that WP cancelled your order? A little perspective is in order here.

>

> I didn’t realize some of my original post did not post. It is the collection of taxes they will worry about not the canceling of the order.

>

 

If you’re insinuating that he isn’t a real business paying taxes you’re wrong.

 

Id probably have canceled your order too once you announced what had better happen when. You knew that “ pured” shafts requires a 3rd party vendor. That isn’t something that anyone can do in house as I understand. Isn’t that a proprietary process that only the PURE ordained machine can do ? So you’d have to know that his hands would be tied once going that route.

 

Now I would agree that he should have emailed you directly to cancel. But only as a courtesy. Canceling your order is the prerogative of any business owner. If you decide that the hassle isn’t worth the profit that’s what you do.

[mikewohlwend]

> @HiSpeed48 said:

> > @"Hot Rod 71" said:

> > OP, when did you place your order?

>

> The new Baby Blades were announced on Masters week, so probably sometime around then.

>

> The timeline just seems so short.

 

Not defending anyone here. I had Will quite me a build on 4 clubs the Monday after the Masters. They would take 3 weeks. He has been fast to reply to any questions I've had. And bought a shaft from him since then as well.

 

Without knowing dates of purchase it's hard to get an idea on this order.

[Jagpilotohio]

 

[bladehunter]

> @wobgon said:

> Everyone keeps saying they are sorry the OP had a bad experience......After reading his post, I would guess that he has a lot of bad experiences and I am having trouble feeling sorry that he had this one.

 

 

Persactly. I’d bet dollars to dog p-o-o-p this is a slanted tale as well. Having been a business owner for 18 years I can tell you that it takes a good bit for me to tell someone to take their money and poke it. But when I do ( and I do) it’s for a good reason.

[Jagpilotohio]

> @bladehunter said:

> > @wobgon said:

> > Everyone keeps saying they are sorry the OP had a bad experience......After reading his post, I would guess that he has a lot of bad experiences and I am having trouble feeling sorry that he had this one.

>

>

> Persactly. I’d bet dollars to dog p-o-o-p this is a slanted tale as well. Having been a business owner for 18 years I can tell you that it takes a good bit for me to tell someone to take their money and poke it. But when I do ( and I do) it’s for a good reason.

 

Ditto.

 

[Krt22]

> @"mizuno player" said:

> > @Krt22 said:

> > > @wobgon said:

> > > Everyone keeps saying they are sorry the OP had a bad experience......After reading his post, I would guess that he has a lot of bad experiences and I am having trouble feeling sorry that he had this one.

> >

> > Agreed. HE had a bad experience, but a lot of it seems to stem from his own expectations. Sending ultimatums/deadlines to a small shop building boutique clubs generally doesn't work out well. His "investigative" work also seems a bit off. First his comment on golf works. He was to send them to Golf Works as an outside service, not necessarily to purchase from them (ie likely can purchase them direct) so not sure what that "point" has to do with anything. Lastly his reaching out to an "executive level contact" at a large OEM. What does that have to do with buying some Muiras with custom shafts from a small specialty builder? Seems like nothing more than a smear attempt because he didnt get his fancy clubs prior to his big trip

>

> You should re read how post. He was told everything would ship in a certain time frame. It did not. Then communication from Will stopped.

> He only mentioned after many communications he was going away. Or something like that.

> Again, I had a good experience with him. It doesn't mean his experience is invalid.

>

> If you are in business long enough you have situation where time frames are missed. Products sent wrong etc... It's all in how you handle the problems. Not the easy stuff. Everyone can do easy.

>

> When someone has a bad experience with a supplier on here that person is usually ripped a new one. I had a horrible experience with scratch golf. Clubs took like two months longer to get. Retail not custom. Communication started well and halted. The clubs were built badly and the specs were off. Now . I did not start a thread about it. I have chimed in on other threads to give my story. I am glad most people had a great experience with them. I however did not. It happens. I am sorry they went out business. The name was cool and their ideas were good. ( Hopefully National is here long haul. )

>

> Just like in this case. Maybe both parties were having bad days or weeks. His experience is valid and he shouldn't be slammed for it or attacked personally.

> I also agree some of the added information was not needed.

>

Cool story, bro.

 

[bladehunter]

> @MountainKing said:

> > @Huskiegolfer05 said:

> > > @MountainKing said:

> > > Unless something has change din the last 10 days, Florida does not require an online store to collect sales tax... https://miamiherald.typepad.com/nakedpolitics/2019/04/senators-look-to-require-all-online-retailer-collect-florida-sales-tax.html

> > > And TaylorMade generally won't warranty any tour issue equipment regardless of who it was bought from. I'm guessing most of it isn't suppose to end up in our hands.....I thought that was generally known.

> >

> > Florida requires the collection of a 6% “use tax” by online retailers. Similar but not the same

> >

> >

>

> And from Florida's dept of rev site, the payment of the tax is on you, not the retailer, if the retailer doesn't collect it. Good luck with your complaints....

>

> "If an out-of-state seller fails to collect sales tax, it is your responsibility to comply with Florida law. You must submit payment directly to the Florida Department of Revenue. (This payment is required by section 212.06(8), Florida Statutes.) You can file and pay use tax online, or complete an Out-of- State Purchase Return (Form DR-15MO PDF Icon). If the tax owed is less than one dollar, you do not have to file a return."

 

 

> > @MountainKing said:

> > Business don't have to do business with anybody if they don't think it will benefit them. Businesses do have to make money and he probably viewed your sale as a risk with the deadline vs an easy sale in front of him. I probably wouldn't be huge on a customer giving me a deadline either, especially in a situation where I had to send something to another company and it was out of my hands.

> >

> > I'd be curious to see how the actual interactions between both were....and also interested in how the "authorities" part plays out.

>

> It’s bad business. If they agreed on a price and this guy ordered his clubs with a 1.5 week window and after a month I tell you that I’m going out of town and I need my clubs that’s not unreasonable and for him to cancel order then that’s messed up. There are 2 sides to every story but for you guys to jump on the op out of the gate is a little premature. I for one have not had the best interactions with Will but whatever I just don’t buy stuff from him it’s that easy. If I was the OP and he’s telling the truth I’d be p$ssed too and as someone who runs a business i there are certain laws when you have an agreement I just don’t know who would really mess with it.

>

>

What would you have them do. Lie and string him along ? You can literally read the entitlement on this guys posts. “ executive level contact form a large oem “. Goodness. I’d say will cut bait late. He should have sniffed this one out

Sooner.

 

 

[MountainKing]

> @bjno1300 said:

> > @MountainKing said:

> > Business don't have to do business with anybody if they don't think it will benefit them. Businesses do have to make money and he probably viewed your sale as a risk with the deadline vs an easy sale in front of him. I probably wouldn't be huge on a customer giving me a deadline either, especially in a situation where I had to send something to another company and it was out of my hands.

> >

> > I'd be curious to see how the actual interactions between both were....and also interested in how the "authorities" part plays out.

>

> It’s bad business. If they agreed on a price and this guy ordered his clubs with a 1.5 week window and after a month I tell you that I’m going out of town and I need my clubs that’s not unreasonable and for him to cancel order then that’s messed up. There are 2 sides to every story but for you guys to jump on the op out of the gate is a little premature. I for one have not had the best interactions with Will but whatever I just don’t buy stuff from him it’s that easy. If I was the OP and he’s telling the truth I’d be p$ssed too and as someone who runs a business i there are certain laws when you have an agreement I just don’t know who would really mess with it.

>

>

 

Protecting your business from bad customers is not bad business. They made the choice to accept bad press over moving forward. That's a bold move and this is why I'd be curious to see the interactions. The OP reeks of entitlement and is trying to report a company on not charging tax when paying the tax is on him. I know there's two sides, but it's pretty easy to read between the lines on this one.

[mizuno player]

> @Krt22 said:

> > @"mizuno player" said:

> > > @Krt22 said:

> > > > @wobgon said:

> > > > Everyone keeps saying they are sorry the OP had a bad experience......After reading his post, I would guess that he has a lot of bad experiences and I am having trouble feeling sorry that he had this one.

> > >

> > > Agreed. HE had a bad experience, but a lot of it seems to stem from his own expectations. Sending ultimatums/deadlines to a small shop building boutique clubs generally doesn't work out well. His "investigative" work also seems a bit off. First his comment on golf works. He was to send them to Golf Works as an outside service, not necessarily to purchase from them (ie likely can purchase them direct) so not sure what that "point" has to do with anything. Lastly his reaching out to an "executive level contact" at a large OEM. What does that have to do with buying some Muiras with custom shafts from a small specialty builder? Seems like nothing more than a smear attempt because he didnt get his fancy clubs prior to his big trip

> >

> > You should re read how post. He was told everything would ship in a certain time frame. It did not. Then communication from Will stopped.

> > He only mentioned after many communications he was going away. Or something like that.

> > Again, I had a good experience with him. It doesn't mean his experience is invalid.

> >

> > If you are in business long enough you have situation where time frames are missed. Products sent wrong etc... It's all in how you handle the problems. Not the easy stuff. Everyone can do easy.

> >

> > When someone has a bad experience with a supplier on here that person is usually ripped a new one. I had a horrible experience with scratch golf. Clubs took like two months longer to get. Retail not custom. Communication started well and halted. The clubs were built badly and the specs were off. Now . I did not start a thread about it. I have chimed in on other threads to give my story. I am glad most people had a great experience with them. I however did not. It happens. I am sorry they went out business. The name was cool and their ideas were good. ( Hopefully National is here long haul. )

> >

> > Just like in this case. Maybe both parties were having bad days or weeks. His experience is valid and he shouldn't be slammed for it or attacked personally.

> > I also agree some of the added information was not needed.

> >

> Cool story, bro.

>

 

Cool response bro....?

You must be fun at parties.

[larciel]

This thread can be summarized in one line with ebay style.

 

Will Peoples (99.99%)

 

30 days

128 (Positive)

1 (Negative)

 

 

Move along boys.

[bigmoneyp]

@willpeoples

[Peoples Golf]

Hey guys, thanks for the emails and heads up, also thanks to everyone who stood up for us. So yeah I figured this would end up happening, usually when someone tries to intimidate me by threatening to make a post on WRX thats the last time we will talk to them. Funny enough I had actually planned on going ahead and fulfilling this order anyways just to get rid of this guy, like someone else said I should have sniffed him out way sooner...

 

So what happened here is Chris emailed us 4/9 about these Miura irons. We offered to get everything for him and I also informed him off the free bag sale we had and offered to extend it to him on this deal too. We have been very busy this year, busier than I would like and our turnaround has been averaging 2 to 3 weeks, sometimes even longer, which either way is longer than I would like. I usually try tell everyone that upfront, especially on an iron build as they take a little longer, especially if we have to go source the shafts, grip, etc. We usually try to keep one of each product in stock but its not always possible, we needed to order the shafts Chris wanted. With Chris I told him on 4/11 "we should see the shafts back from being pured late next week and ship then." To be honest I should have told him they would take more like 2 to 3 weeks, I was optimistic we could get these done a little sooner, I didn't expect Tiger to win (although i should have, haha) believe it or not things got a little busier after that.

 

Chris also wanted all of the shafts weighted and CPM sorted as well as pured. When we weight sort and CPM match we ensure that every shaft fits that set, often times they don't and we will send one or two back and get a different shaft that would fit that set better. Which is exactly what happened, we had to send a couple shafts back and get some replacements, which I told him, apparently thats one of my excuses. We don't have 20 sets of new shafts here to choose from and IMO the whole point of CPM and weight sorting is to ensure that the set is consistent so if they are not we will make sure they are... I told him originally that we would need to order the shafts, get them shipped here, then get them sent off for puring (as we don't do it in house) then they would need to be shipped back. All of this adds time and cost. I offered to send Chris what we had at the time, which was everything minus the shafts. I also offered to have the shafts sent straight to him after puring to which he declined. Again trying to save him as much time as possible and work with him as much as possible.

 

Now heres where it gets frustrating for me, he emailed me asking for an update 4/15, 4/16, 4/19, 4/22, 4/23, 4/24. Every time I responded in a timely manner with what he interpreted to be an excuse. Whats frustrating to me is he acts like or thinks we are just purposely delaying his order. When nothing could be further from the truth, we expedite orders in the order the come in, its not fair to prioritize his stuff over someone else, we take care of everything as fast as we can. Im working 70 to 80 hours a week right now, I've got my builder here for nearly 50 hours a week, and an administrative assistant here 40 hours a week packing and unpacking boxes. We are doing the best we can to get stuff built as timely as possible, last night I packed boxes until 7PM just trying to get caught up. Ive got two kids under 3 who's childhood I'm basically missing out on to bust my a** and give this business everything I've got. Funny thing to me too is Chris is in business, he should understand more than someone else who's not how hard it can be to run a business and how many sacrifices you must make. So when I don't respond to an email over the weekend, thats why. So finally on 4/24 Chris decided that he needed to relay his sense or urgency to me, well that was the final straw. Here is his exact email, the reason I cancelled this order and choose not to fulfill it.

 

"Being I started this almost a month in advance I didn't worry about timeline in giving your business a chance.  Candidly XXXXX gets me all my orders in 3-4 days.  I have also dealt with GolfWorks Puring a fair bit through XXXXX.  Thing is he weighs and CPMs on Monday sends out that day has them back on Friday and I have them on Tuesday, thats why Im growing concerned and frustrated."

 

This really rubbed me the wrong way, I sat on it for 24 hours and decided how to take it and what to do, my final decision was to cancel the order. I did not appreciate his comments, his demeanor and his entitledness, after all it had been 15 days from the time he originally emailed me and he's griping about a month... Not even 15 days from the time the cash was sent, but 15 days from the first email. I sent him an email (not automated) that said his email really rubbed me the wrong way and I don't think he's the right fit for our business. To be honest I much rather not have the stress of this order lingering over my head, especially with a customer like this. The silly thing to me is, he would have had the clubs in his hand within 3 weeks from the original purchase, shipping included which I offered to upgrade to Overnight for free to get everything to him as soon as possible. I much rather focus on good business with customers who don't feel the need to threaten me with their high level contacts... Chris not only made a stink on here, also with his high level contacts, but also with Miura and he basically threatened me that my Miura account would be in jeopardy if I did not send him his stuff. He also threatened on here to file a complaint with the BBB as well as report me for not paying sales tax which Florida currently isn't enrolled in Streamlined Sales Tax Registration System. IMO this further demonstrates the kind of person/customer he is. Clearly here this guy is used to having stuff faster than we normally do and he's gonna be upset and gripe if we don't, hence this post. Thats not the kind of customer we want and thats exactly what I told him.

 

Correct we don't publish our number because we are too busy to field constant calls and inquires, currently its all directed to my email which is no doubt overwhelming at times. I would love to hire someone else to field calls and I'm in the process of doing so. Correct we sell tour heads and correct they are not warrantied by the OEM. However we stand behind EVERYTHING we sell with not only a full satisfaction guarantee but we also stand behind everything with a full one year warranty, tour clubs included so not really sure what that has to do with anything but thanks for mentioning and thanks for mentioning the tax as well. We are currently in the process of setting up tax tables but considering every state has a different threshold and tax percentage is different for every county its a bit overwhelming and funny enough Florida isn't even registered on Streamlined Sales Tax Registration System yet. Which we are... If there were any tax due we usually pay that for the customer ourselves, I've been doing this with NC people for a while as I didnt feel right charging people in state tax when we didn't have to charge everyone else tax. Furthermore I find it hard to believe that golf works was disclosing to you what I have purchased from them and I will take that up with them. We don't purchase any shafts from the golf works, however it is kinda amusing to me that you acknowledge these shafts are rare but then gripe when they take a little longer to come in...

 

And yes we are still a sponsor on here, not nearly as involved as I wish we had time to be but we've also started sharing most of our content on our subforum. Check it out and thanks for the opportunity to earn your guys business.

[t4t3r]

Figured Will would stop in to set the record straight. Likely some things that both sides could’ve/would’ve done differently, but it sounds like Will tried to handle this the best he could. Add me to the long list of people who have had a good experience with Peoples Clubs and I’m glad they are involved with GolfWRX.

[kcsf]

+1 Team Will Peoples